Trusted Moving & Storage

My review is consistent with the other reviews on this company. They are not licensed and do not have professional movers. You need to have your own insurance as theirs does not covered broken items. The worst moving company ever. They moved me from Los Angeles across country and nothing was properly protected. They were 3 days late and I had to reschedule my flight twice because the movers brought a truck that was half full with someone else’s stuff and we had ordered a large semi. They took my stuff and stored it locally and it was late also on delivery to Florida. Nicole who never returns calls said my items were broken because the workers had gotten in trouble and decided to break my items and other peoples because they didn’t care. Can you imagine an employee telling you that! WTF?! Also the owner is never available and he’s always out of the country. So much for customer service. They also broke over 80 items and when I tried to get there insurance Anthem Claim Management in Anthem Arizona to cover it they sent me a Release for only $ 138.00. I’m putting pictures and videos of the broken items on Photobucket so people can see never to use this very unprofessional company. The people they use they hire off of Craigslist who are not professional movers. They only take cash upon delivery so you can’t cancel your check or do a chargeback. The mover said they are a very shady company but since he gets cash he sticks around. Don’t use them.

DO NOT USE THIS COMPANY. PLEASE. Your items will be taken and kept for weeks or months. Every review on here is precisely the same experiences we had. We waited for weeks and only got our things by calling the police and getting very lucky by getting a cop who offered to call them. Even then we only got half of our stuff. Weeks later we got most of the remainder. Many items are still missing and I assume we’ll never see them. If you’re like us, by the time you read this it will be too late. But be comforted by the fact that they’re not really thieves. They are uncannily capable of remaining in business while causing people terrible stress and worry. Their ability to do this to people while remaining aloof is chilling. We were hung up on, put on hold until the phone disconnected, lied to, and conned. Your best bet is to go find them and try to pick up your stuff, our planned last resort.

Just an update based on my recent experience. I’ve finally received my items, but TWO MONTHS after they were picked up and a full month after I would have reasonably expected them to get to me. This after repeated attempts to get in touch with them, repeatedly being ignored, and a total lack of accountability for gross incompetence and/​or blatant extortion.
Oh, did I say that I received my items? I actually meant that I received MOST of them. My shipment was missing my MATTRESS, COUCH, and BUREAU!!! Where’s the logic in packing box springs without a mattress? I understand that this is the case for others, as well; I’ll be harassing them continuously in an effort to get these back but, sadly, I’m assuming that I’ll never see them again.
I will say that everything that I did receive arrived in impeccable condition, somehow, most likely by divine intervention. This was the only positive aspect of the entire experience and, in fact, the BASIC PREMISE of a moving company, so they should be congratulated on meeting the lowest common denominator here. Except for, you know, showing up with my things extremely late and with three giant furniture items «missing,» on top of jacking up the price as others have noted. Some lateness is forgivable, and sure, sometimes the initial estimate is a bit off, but the numerous failures of this «company» in my dealings with them are unconscionable.
The only reason I got saddled with these extortionists in the first place is because I thought I was dealing with a totally different outfit. As others have noted, they fall under this vague umbrella with several different company names, so be VERY CAREFUL when you get a quote and do everything you can to make sure that you’re not dealing with this multi-​headed scam-​hydra.

I would give negative ratings if I could also. This company is the WORST I have EVER seen. I wish I had as much space to write everything about this company but I can’t. They claim to be «professional» movers but they’re not. After 2 months of battling with this company, we FINALLY got our stuff. They originally quoted us $ 8500 for a full pack and ship. Well, they packed our stuff and loaded in then told us is was actually going to cost us $ 24 000. yep. They smoked pot in our bathroom, scratched our floors, left trash everywhere. They used «rental» trucks not moving trucks. They held our furniture hostage until we paid the full amount plus a re-​delivery fee plus storage, yes they brought our furniture once but took it away without our permission and claimed we told them we weren’t going to pay them, not true we had the cash on hand. Now we finally have our stuff, every single piece of furniture is damaged, they did not wrap anything really. they literally threw our wood furniture in the back of the truck. The taped boxes together to make bigger ones and then placed one item in it, leaving it mostly empty. They did not wrap my breakables in anything, just tossed them in a box and most of the boxes were open like someone had gone through them and stolen a few things as things are missing.
Please DO NOT USE this company, they are scammers and are just out to get you for your money. They do not give a damn about anything or anyone but themselves.

Nationwide Trusted Movers; Trusted Moving and Storage; Nation Wide Top Movers; and Trusted Movers. They’re located at 5000 Birch Street, Suite 3000, Newport Beach, CA 92 660, but everyone I spoke to is from San Jose. US DOT 2 160 376 & MC 750 828. 888−909−6270 & 408−987−5455.
I can’t put my whole rant due to Unilocal’s character limitation, but if anyone wants more info., feel free to contact me.
They were late with no notification. Also, I understand they want to protect the goods, but they go way overboard with the packing supplies. So, my quote went from $ 2.5K to actual over $ 4K. It also took them over eight hours to pack my 987 sq. ft. condo. Which it’s good they don’t charge by the hour, but it was just boxes and a few pieces of furniture! They also switched us from weight to cubic feet, which, if you google, is a typical moving company last minute scam. I know it’s totally our fault for agreeing to cubic feet over weight, but that’s what you have to do when they tell you it’s your only option or they’re not going to move you. Same thing with not offering extended insurance. Only a whopping 60 cents per lb. reimbursement.
In June, we gave the first available delivery date of 6÷22÷12. They have 30 business days to move our stuff, so we weren’t too optimistic about getting our items anytime soon, based off our previous interactions with them & a news broadcast we saw about them:
…
I was thrilled to get a phone call June 29^th letting me know my furniture was being loaded and would be there Sunday or Monday. An hour after that, I received a call from Laura/​Linda (I didn’t catch her name properly) confirming delivery of our goods Sunday or Monday and addressing the news report I saw. She claimed the woman paid her outstanding balance two days before the news story aired and they didn’t have time to deliver her goods between then and the airing date. I just said, «Um, okay,» because I wasn’t going to argue with the lady in charge of delivering my items. Why wouldn’t the news check the woman’s bank statement she produced and the dates?
The weekend came and went. No furniture. Monday I called dispatch and spoke with Allie, with her winning personality (insert sarcasm here). Allie informed me that I shouldn’t be receiving my goods as they were still in California? What? Why would two different people call me to tell me that they were on their way, then? Allie didn’t know and really, Allie didn’t care. I called Allie three times more as she never called me back. Finally, she swore my goods were still in California and that they wouldn’t be in Washington for about a week and a half. An hour later (and this is when it gets so freakin’ crazy, I’m actually laughing as I write this), we get a call saying our goods will be here on the afternoon of July 3^rd between 1 – 3. My husband told the woman we’d been told we’d have to wait another week and a half. The woman laughed and said that was ridiculous. HUH? I shot another email to Lea asking where the heck my stuff was. No response.
I even called Allie and let her know my goods were being delivered. She was overcome with joy (insert sarcasm here). I asked her if this would be all of my belongings, as she had sworn the day before everything I owned was still in California. She replied it should be everything and someone must have forgotten to update the log. Again, something I could forgive, but with Allie’s «I don’t give a s*$t attitude», it infuriated me a bit, especially since this shows that this company really has no clue where your belongings are.
Alex kept getting delayed, but kept me informed, which I really appreciated. When he arrived, he and his partner did great work, being especially careful not to damage our brand new home.
We received (& returned) expensive items that didn’t belong to us. We had items missing, like tools and my brand-​new TV. How could someone just walk off with that if my goods had been «secure» the whole time they were in Nationwide’s possession? We haven’t unpacked everything, yet. Who knows what else is missing? One of my mattresses wasn’t covered at all but I was charged for it to be covered. I’m not being unreasonable — glasses were broken. I packed them and they were a casualty of the move. However, every single piece of wood furniture is gouged and dented. They get away with it because you have to sign off on their inventory noting that every thing is pre-​dented (using their code, which is easy to miss when you’re stressed and tired from moving — my fault, I know).
Allie, in her usual fashion, cared. She referred me to their 3^rd party claims division for my 60cents a lb. reimbursement and said that items «easily» get mixed up and damaged between loads and moves. I even repeated it back to her as I couldn’t believe she admitted it.
Don’t use this company. Also, if they store your items, your ins. won’t cover them!

I WOULD NEVER RECOMMEND THIS COMPANY. We spoke to a representative on the phone and gave them a complete tally of what they would be moving. Got a quote and scheduled the move date. They were supposed to call to work with us on abetter price but never did, however shoed up on time for the move.
The movers arrived, began packing our stuff and about an hour into packing demanded that our furniture was WAY too heavy and demanded MORE MONEY NOW. He would not explain to us why and his logic was completely off. THIS IS A SCAM. We would not let them take our stuff or give them more money. Our estimate was for 1500 dollars and they demanded 5000 the day of the move. When they wouldn’t get off our property we were forcd to call the police as they tried to shove through our door. NEVER USE THIS COMPANY. ALSO, check the Better Business Bureau’s website on this company, I wish I would have seen it sooner. 19 complaints filed, all saying that the movers packed their belongings and then demanded triple the amount. Items were held hostage at some warehouse until the companies new desired amount was paid.

KICKING myself for not reading the reviews here.
This company is a scam. They will rip you off and screw you over. Remember that quote they sent you via email which seemed reasonable? Multiply it by 5 and you MAY have the actual amount that you’re going to pay.
They hide themselves under fake names as well. I signed up to move with «Planet Moving & Storage» only to have these idiots show up. What are you supposed to do when these morons walk in with their new company name and you’re on a schedule?
First the guy wanted me to gamble with the cost of the move… insisting that my under 2 bedroom apartment weighed more than 8000 pounds… which is an absolute joke.
There are about a dozen other things that they screwed up or are currently trying ruin on my move… too many to list. They are making my life an absolute nightmare. My stuff is probably all lost and broken too.

Because of this company, I will be less inclined to trust any moving company going forward. DO NOT USE THIS COMPANY EVER!!!
It was the first time that I had to use a moving company for a out of state job relocation. The gal in sales was very promising. Basically, over promised. She insured me that my shipment will arrive on a certain date. That never happened. It took 2 weeks after the date of promise. When I called her back, she basically referred me to customer service which was no help. I had to call like 10 times and each time I was put on hold for a good 10 – 15 mins. When I finally got to voice my frustration as to why my shipment didn’t arrive as promised, the gal in customer service basically asked me to refer to the my contract and that they have these many days to ship the goods. I knew what it said, but that was not what was promised to me on the phone when the sales rep wanted my business. And of course they took their sweet time, since I had already paid 70% of the total cost.
And also I feel like I was ripped off. She quoted $ 1,100 on the phone. My finally bill was almost $ 2,200, plus the $ 225 I had to pay when my shippment arrive because of the 3 additional flights which I thought was already included because I told her that I was on the 3^rd floor. By that time I just wanted my shipment so I just paid.
The rationale as to why my bill doubled was because of packing materials which I highly doubted it because I had a one bedroom and I had packed most of my stuff except for a big items which they used blankets to wrap with and those are reusable and maybe a few boxes and a few rolls of tape.
On top of all of this, they forgot my dining set, which come with 4 chairs and also my 5 ft x 2 ft wall mirror. How do you forget something that big? Now I have to file a claim through a 3^rd vendor. Great!!!

Do NOT I repeat, do NOT use this moving company!!!
If I can give negative stars for this company, I would not hesitate to do in a heart beat. My friend and I moved from San Jose, CA to Chicago, IL thinking that we were getting a good deal. NOT THE CASE. During the day of pick up, they were 2 hours late on their pick up time. We were told that the movers were going to pack our things up for free. The only thing that was going to be charged was special items such as the tv and computer monitor. NOT THE CASE. We were charged for all the moving supplies that they used. If I knew that they were going to charge me for tape, I would have gotten my own tape and taped everything myself. Also, they under quoted what we had to pay the day of pick up.
After looking through my stuff in Chicago, I discovered that they broke some of our furniture. They broke both of our desks, my friends dresser (she saw them drop it on the ground outside), and dented my dresser. After unpacking, I was unpacking a box that was suppose to contain my computer monitor but when I opened it, two frames (not mine) came out. They didn’t deliver my monitor!!! I also found out that they didn’t deliver my mirror. Pissed off, I called the moving company and got their voice message. I left a voice message and not to my surprised, did not call me back. I called the next day, filed a claim, and to this day have not heard back from them yet. (My friend has been trying to call them the past several weeks but have not returned any of her phone calls. Also, their website says they’re available ²⁴⁄₇. LIARS).
This will be the main reason to not use this moving company. I was looking through my bank statement and saw that I was charged a fee. I went into the banking center and found out that a check for a huge amount of money was written. I told the banking center that I never wrote such a check. They pulled up the image of the check and to my disbelief it was my check but it was a complete fraud. It wasn’t even my signature! The reason why I know that the movers stole it is because the box with my check books were opened. I didn’t think much of it because I figured the boxed moved around a lot so it just popped open. They were the last people to touch my boxes besides myself. Someone who works with this moving company went through my box and stole my check book!
My friend and I have been trying to call them for awhile now to talk to our sales person, Austin, but he’s always busy or not available. There has been several times when my friend would get disconnected out of nowhere when she’s put on hold. I’m still waiting for them to call my back about my computer monitor and mirror. The several times that I have talked to them, I’ve asked for them to send me an email of the moving quote. I have not seen this email yet. For your own good, do not use this company. This place is shady, liars, and stealers! TRUSTED!!! HELL NO.