The Irvine Company

Overview
My reviews keep getting pulled because they are not relevant enough. I will try to make them even more specific than last time.
Residential
My experience with the Park is grim at best. Negligent managers do not listen or forget trivial things like, cancelling a month to month agreement. For the money we pay you would think we would be treated better. I moved to cheaper locations, but felt I was overpaying for apartments without enough parking.
Business
I had to close down our pizza joint (I was a silent partner) because our rent was astounding and other Irvine Company demands.
Customer
Many places I like have been run out of town because of high rents or foot-​traffic quotas. I miss Pomodoro. They were the only gig in town that could turn a profit in the obscure corner of Irvine.
City
They seem to have enormous sway with the city council because they can build whatever they want without considering traffic, population, and density of this once quiet city.
Opinion
They have a monopoly on property and should be broken up or charged under the RICO ACT. I hate Irvine now and find there are much better options in nearby cities. Goodbye Irvine Company I hope to never deal with you again.

I’ve already written a review of my apartment complex, and since then, having tried multiple times to reach anyone at Irvine corporate offices to help resolve the situation, I’m now adding my negative review to the list here. The Irvine Company is irresponsible and operates outside the laws of the state of California.
They are biased against women. Other reviewers here have told horror stories. I’ve also experienced it. I have several times been denied access to view apartments that are listed as available on their website, even when I reserve that apartment via their online website, call and stop by the same day asking to view the apartment, and make my interest known to the managers. Those apartments all mysteriously disappear just before I get there.
They use poisons that are dangerous to pets in pellets planted around the complex. These poisons get into the ground water and cause dead rats and mice to be picked up by birds living on the neighboring federal sanctuary and poison them too.
They use illegal wild animal traps, unregistered with the county, and bait them with cat food so that neighbors cats are caught and trapped. Sometimes these animals are in the cage for days in the heat or the cold and rain. This is also in violation of state animal endangerment laws. When I pointed out to the company that their traps are illegal, I suffered retaliation: my key to the gym suddenly stopped working, my maintenance requests took many days to be answered, and I was finally threatened with eviction.
All attempts to reach anyone besides the manager – who appears to have complete, unsupervised control of the complex – have failed. This company needs to be investigated by the state Attorney General. I advise avoiding their properties at all costs.

Had a very positive experience with my Leasing Consultant at the Estancia Group of Irvine Company Apartment Communities. It is always difficult finding the apartment that fit most of your needs and Chris Terry was all patience — walked us through the process but he was never pushy and never rush us into making a decision until we are truly comfortable with our choices. He was sincere and honest — he was not all about closing a deal or a sale. Much appreciated.

This company is one of the sleaziest companies In the world. You have no sense of decency as people or a company. Last week a tree fell on my husbands car, luckily he wasn’t injured, but he easily could have been. We aren’t suing, we have been nothing but cordial through the entire process, and were informed today that you refuse to take responsibility for any of the damage. WHAT THE FUCK IS WRONG WITH YOU? you urge residents and consumers NOT to take concerns to Unilocal (a direct quote from our leasing office) yet you refuse to claim responsibility for accidents that happen on your property? I am disgusted as a resident, as a consumer, and as a person. You are lucky the tree didn’t come through the windshield and kill my husband. Absolutely disgusted.

Avoid at all costs. The Irvine Company only cares about profit. period. Customer satisfaction is their lowest priority. If you sign a lease with them you WILL get screwed over. All of these negative reviews are here for a reason. The policies they are in place are deceptive, and they will manipulate them to squeeze every penny they can out of you. Complaining to the management gets you nowhere because they do not have any real power and are not willing to help you. It’s clear the Irvine Company does not value it’s tenants or their opinions. The only reason they can get away with this atrocious behavior is because they own and control everything.

The absolute devil. Windwood Glen is like living in a construction zone. As someone who works from home quite a bit, my job was made almost impossible in the loud environment. People were constantly barging in to do «upgrades» and dirty my apartment. The deposit for $ 750 + and additional $ 750 for my dog + and additional $ 50/​month for the dog… Not to mention they try to keep 50%+ of you deposit. DO NOT LIVE IN AN IRVINE COMPANY RESIDENCE. I’ve heard the same from everyone in other complexes.

Pease don’t rent from the Irvine Company. Aliso Towncenter Apartments was the worst apartment I’ve ever rented. The walls are paper thin. You will hear your neighbors foot steps. Every single step. They are old and outdated. They will remodel when you move out at your expense. The good reviews are probably written by the staff so don’t believe them. I also was put out of my apartment for a week while they replaced the copper pipes with plastic pipes. Probably to sell the copper so they can make more money. There was also black mold in my apartment. We reported it several times and they basically said there is nothing that can be done about it. After moving out my health is much better now. You will also be charged when you move out. This is so they can re-​model at your expense. Don’t bother cleaning the place you’ll get charged for that also. They will charge you to replace the carpet, paint the walls and when you call to reason with them and try to get the bill down or dismissed. They will ignore you. Why? Because they are a big greedy company.

To Whom It May Concern,
By writing this letter I am submitting a formal complaint against the office of Los Olivos and my neighbor who resides at 15 205 Pintado. I feel that I have been given unfair treatment by the residence office in dealing with this neighbor who I have not seen to date. I lived at Villa Sienna for 3 years prior to my move to Los Olivos and I never received a single complaint.
Currently my downstairs neighbor keeps on reporting me for basically everything I do in my apartment. The leasing office at Dana resident has sent me letters and phone calls at numerous times. A couple of times I was received calls regarding noise while I was at work and or on trips to east coast. One time she had called the office stating that I was on a business trip and that his girlfriend has entered his apartment. This really causes me stress and a feeling of being unsafe. How could she have known that? All of this is addition to her knocking on her ceiling anytime of the day in ways protesting my existence upstairs. On 4÷13÷15 as I was walking down the stairs to go to work in the morning she came out of her apartment and started to threaten me, verbally abused me, and said that I should be worried even if this is my last week. This happened after I had made my way down the stairs so we did not come face to face. After this incident I called the police department and they were at the apartment 30 minutes after this had taken place. They talked to me and then attempted to talk to her but she did not answer her door. Again I am left to wonder how she would know I am leaving. She did this as I was on the last few steps, so I did not get to see her and interact face to face. On ⁴⁄₁₄₁₅ at 4:30 AM she woke me up banging on her ceiling. I called the police department and yet again she did not answer her door.
Truth is I am tired of complaining to the leasing office about being harassed by this neighbor almost every day. They have done nothing regarding this issue to make me feel safe and comfortable living at my own place. Last year she managed to key my friends car and slash her tires and this was brought to the leasing offices attention. With all of this I have made my decision to move out of this apartment complex. Her behavior and the way the situation has been handled by the residence services has really caused me stress and has left me feeling uncomfortable and unsafe.
I have made many attempts to resolve this issue over the past year however I have been left alone to deal with this situation. Therefore I was forced to write this letter to the corporate office hoping that they would make an attempt to make their customer feel safe and appreciated.
To add i lived in villa siena for 3 years and i received 75% of my deposit back. I lived at los olivos for a year and left the place in a very top shape they charged me nearly $ 380 and when I asked them why they just forwarded me the receipt and charges. They let me out of my lease 4 days early and said that i will be reimbursed for those 4 days but at the end they made it up by charging me for all of it back and sent me a 10 $ check. What a shame.

I’ve now lived in two irvine company owned apartment complexes, and both communities were awful. The first which was at Baypointe in newport being a little better than the second (currently living at) which is vista real in mission viejo.
They over price rent for apartment buildings which you can literally hear ever foot step the people above you take while the walls also rattle from them walking. It sucks especially when you’re trying to sleep during the middle of the night and have to be up early for work in the morning. You’d think since you’re paying so much money a month for rent it wouldn’t be so awful. The kitchen appliances are old and out dated, we don’t even have granite counter tops, there is always a nasty smell coming from the bathroom which I think is from old plumbing because I am OCD about cleaning, so it must be that. Also all of the sealing along the bath tub was lifting which could cause serious mold issues. Gross.
Parking is a huge issue because on Saturday nights there have been a couple times when coming home after dinner there was Absolutely NO WHERE to park since our covered reserved spot was already parked in with our Other car, the car we drove to dinner had to be parked down the street. I think if you’re paying a couple thousand dollars a month you should at least be insured a place to park…
The office manager is not a nice person, at all… This seems to be normal trend with the irvine company. They make their employees into little puppets enforcing all their ridiculous rules…
Don’t fall into their stupid fake front about being all friendly and accommodating when you’re looking to lease. They will tell you everything you want to hear and make it seem all perfect.
Don’t make the mistake of renting with this company! And if you do, you will probably be writing a review like the rest of us by the time you’re done with your lease!!! :(:(

Irvine Company-​the name itself stricks a cord of fear and loathing in most of the OC residents hearts. Yep-​I too was BURNED BY THE IRVINE COMPANY. I will not stop here with what HAPPENED TO ME!!! The manager, Nick at Rancho Montery Apartments has no business being in the position he is in. He is RUDE ARROGANT and an obvious woman hater. He had me in tears and look at me and sneer, look how immature you are. Then, he called the cops on me for crying. I am embarresed to admit-​i was besides myself, crying hysterically at the point the cops came-​i had just gone through the stress of moving in and was without defenses. How he treated me as a woman was deplorable and the girls in «hi» office shiver in thier boots at his presense. A true heartless woman hater is what i bottom line him as and Donald Bren-​REALLY-​is this how you want women to be treated at one of your «LOVE WHERE YOU LIVE «PROPERTIES??? As it has been written before-​this Company is a less then stellar-​and less then one star.

less than one star is more accurate — too many annoyances to list in this tiny space
the last straw is no longer accepting rent payments in the so-​call «leasing office» but now requiring you to sign up with their online system or mail a paper check to an unknown processing center starting august 1. still waiting on the «packet» of information for the address that was supposedly mailed to everyone 7÷15÷14.
cannot wait to move
p. s. gated security entrance hasn’t worked in over 30 days now… it’s just open all the time now.

Expensive rental prices, old appliances, all consuming a lot of electricity, boiler old and barely can fill the bath tub if no one else is taking the shower in the second bathroom, cheap maintenance. The air filters are the cheapest possible (only for debris and they claim dust, do not even think of filtering the allergens) to be replaced every month but the company replaces them once a year. For approx. $ 2300/​month for two bedrooms (well you know, one is a bedroom the other one has more the size of a den) you would expect better. Not worth it really, you can find better rentals staying away from Irvine company and they’re more likely not to increase your rent every year at the rate Irvine company does. My experience with Irvine company: $ 200/​month increase from one year to another.

Michael at the Park at Irvine Spectrum is AWESOME!!! He helped me find my apartment easily, and he was a joy to work with! Irvine Company made a GREAT decision when they hired Michael! Go see him to find a great apartment and make a new friend! Thanks Michael! :) :) :)

can i give them a zero star rating where do i begen with all the problomes the apartments i lived in where at one time realy nice they have constnly ben trying to kick people out 1 by 1 they send me paperwork to do for my lease then dont bother walking 2 ft to pick it up menewhile i get a notes thretning to kick me out for not geting it in on time till i mpointed out that it was 2 ft from them alsothe stove they give keeps braking and is falling appart insted or replacing it they rewire it so it brakes aggan in a month also the only toilet in my house has goten cloged alot the matense comes out and fixes it then a month later it clogs aggan also they have an exstrmly high rent they need to fix the problomes if they whant to keep people

I wish it were possible to give less than one star.
Park West has zero to no business ethics. Or are they just lazy? They charged us extra months’ rent… Twice. They had mysterious charges they couldn’t really explain very well (over $ 1000 for painting… I lived there for less than 4 months and was rarely there… I didn’t even have furniture because it was such a short stay… what could I have possibly done that merited that?!) THEN (here’s the kicker that really pissed me off) they sent me to collections… when I had already paid! I even paid both the stupid mysterious painting charges. They sent me to collections anyways. Then denied all knowledge about it. I had to fight a big old battle with the collections agency by sending my bank statements and cleared check and a copy of my «zero balance owed» Park West statement. All the while Park West adopted a «we certainly didn’t do anything wrong so we won’t really help you» attitude. So rude, so unprofessional, so downright wrong. It remains to be seen if my credit will be affected, but be warned. DO NOT STAY AT PARK WEST!!! The apartments are decent, but it’s not worth the rest of the headache.

Oohhh how I wish I had something more positive to say although, it looks like I’m not the first. So here’s how it works:
At first, you will be enticed with somewhat reasonable rental rates, a clean, mostly pet friendly community with a relatively nice living space, some pools –the works. its all glitz and glam at the beginning and to be honest, its def among the nicer set of cookie cutter properties. but like anything, it all comes at a price…
Lease options: when deciding on your lease only certain terms will be «available» most likely around the 6−7mo range…
The catch: upon your lease being up after that 6 – 7 short months (a time frame in which most reasonable humans will not be thrilled about the idea of, once again, moving your entire life up and down small stairwells) you will be offered two hard ball options:
option 1) a glorious 12 more months at a rate that’s probably 10 — 50 $ more than you’re currently paying. There will be no lesser terms «available». Apparently, its pretty common to just run out of a predetermined duration of time.
option 2) $ 400 PREMIUM INCREASE IN RENT TO GO MONTH TO MONTH. Yes, that’s right. your rent will increase $ 400 dollars PER MONTH if you so choose to forgo another year in Irvine Co. Paradise. Not only is one months rent for your 1bd/​1bth apartment now equivalent to a mortgage payment on a house, the office will tell you this is merely «corporate policy» (as if knowing they screw ALL their tenants is supposed to make you feel any better?) and there is nothing they can do, all the other lease terms are simply «unavailable» at this time.
Trust me when I tell you living in one of these stucco jungles is simply not worth it. Take the time and find a place that wont treat you and your money like they grow on trees.

The Irvine Monopoly i mean company… They do everything possible to give you the least amount of money back on your deposit, as the more apts, they turn, the more deposits they receive, and the more they can screw people out of their hard earned money, Mr. Bren, you are rich enough, give us regular folk back our deposits especially if we hire professional cleaners, and painters, only to be charged by your management…

Why should the cat pay their rent in a already paid apartment and kids don’t. While a kids makes a lot more damage to a house than a cat. They charge us 25usd a month for one cat + 400 usd for the deposit, but kids are allow to stay in a apartment for free.
They build this dog park in our community, at least they pay some money to build something for the dog, therefore they charge 50 usd per dog per month+deposit.
What do they do for cat? If they didn’t do anything for the cat, why do we have to pay for the cat? Isn’t deposit enough to cover their «sins»?
Is this a crazy world or not?