Spa Gregorie’s

I booked a massage at the RSM location. everything was normal until they had me wait in the «quiet room».I’m waiting for my appointment in only my robe .when in walks another customer sits adjacent to me fully dressed then commences to txt. awkward… Then a few minutes later enters another fully dressed customer… so much for relaxing before my massage… super awkward super embarrassing… will never go back…

So I have been meaning to write this review for some times now, but never got around to it. My boyfriend and I celebrated Valentines day with a couples massage.
Unfortunately for us, there is a law against people sharing rooms for massages in Newport Beach. We did not know this, and were very confused and a little disgruntled when we found out moments before our massage (naturally). It turns out that the spa usually tells you that you will not be in a room together, but the nice young lady who snagged us a spot on that day was new, and didn’t know the law either. This was an honest mistake and I wouldn’t hold it against them at all. Especially sense the manager was SO wonderfully kind to us, that it honestly didn’t impact our experience very much. He calmly explained the situation, and even threw in a few goodies and samples to make up for the mix up. It was costomer service at its very best and it made our experience more positive honestly!
My massage was great, and my boyfriend liked his a lot as well. He has a lot of back problems, and the woman who massaged him definatly helped ease his pain. It was wonderful! I wish I could remember everyones names, but unfortunately its been so long now that I can’t remember! But we came in on valentines day I believe, at the reservation was under Hailey. I hope the right people are praised for this review!
This spa is honestly the best you are going to find in the Newport Beach area, and the price is worth it. Their costumer service is off the charts, and I can’t wait for the next special occasion to come back!

OMG you have to book a facial with Heather. That was the BEST facial I have ever had!!!

Friday of Mother’s Day Weekend 1PM. Parking isn’t great. They offer valet for customers — $ 4.
My wife and I came here to celebrate our anniversary. First thing you should know is that this place isn’t great for couples. There weren’t many options for couples massages. Also, the saunas are located in the changing rooms, so men and women have to use them separately.
I pretty much had the Men’s changing room to myself. Not sure if this was because it was Mother’s Day Weekend or if men don’t frequent this Spa but i had the place all to myself! Which was great! Unfortunately, the drainage system in the shower was broken. The spa had set up towels to stop the overflow from the shower … poor quality. Also, the cleaners are possibly too attentive. While i was in the Men’s room, the cleaner came in and (extensively) inspected the room to make sure everything was okay. As i said, it looked like i was the only male customer around. Could he have waited until i wasn’t naked to check everything? Apparently he is too dedicated (or oblivious) for that.
The quiet room wasn’t so quiet due to the amount of people that kept walking past. Cleaners and masseuses coming to get cucumber water — a lot. It was more the layout of the Spa that was the issue. I understand that people have to do their jobs, but «the quiet room» loses it’s appeal when it’s not quiet — or relaxing.
In terms of the massage, it was good. I had Heather and she was very good. That being said, the music system in the massage room was faulty and kept crackling in and out. It was off-​putting and slightly awkward to go from soothing music to nothing and back again for over an hour. When there was no music i could hear conversations people were having outside the door — not very relaxing.
Like i said, the massage was good. The experience unfortunately, was now. The search goes on for a Spa that can offer a great environment, along with a great massage.

Very disappointing. Will not return to this location.
Was thankful that the spa manager was willing to give us another opportunity to try their services. Decided to try their sister location but the service was, again, unacceptable. Once again the location manager was a pleasure and wanted to remedy the situation. While thankful for her efforts I will not return to either Spa Gregory location.

I came to Spa Gregorie’s years ago, and had a treatment that I think was considered hydrotherapy? Anyway, I came back and got a massage from Terri. She was so wonderful! Very kind and asked if the pressure was too much or too little. I’m not sure why they don’t have customers fill out forms to see if we have any injuries, seems like they should. I like how their quiet room is decorated, and that they have tea, water, and fruit. Their locker room is really tiny, as well as their sauna. I like that they carry Epicuren,(a really good skin care line, in my opinion) and that they have shaving cream, lotions, etc. I would like to come back for a skin care treatment. It’s unfortunate, though, that some people have had bad experiences with the electrolysis :(

If you have never been to a spa before or have few experiences. Or rather have never had services done by the best… You may like this place.
The lounge is comfortable. The steam room and locker room is great for a tiny spa. But I am sorry, but is everyone employees here a student? I feel the services are grotesquely overpriced for the experience and expertise of the staff.
I have had a broad range of services at Spa Gregories. I have had facials, body treatments, massages.
I have also never experienced such rude staff over the phone, except at Spa Gregories.
The facials are not impressive. The best one I know of that they offer is the Epicuren facial that is not for the weak, it has cinnamon in it and heats up and is uncomfortable… But it usually has incredible results which makes the suffering worth it. It is an absolute horrible experience if the Estie doing the facial does not know what they are doing or is ill-​equipped to provide the service, which is unacceptable. With that said, Esties at Spa Gregories are ill equipped to perform this facial and should not. Non-​working fans and even not leaving the layered mask on long enough. Do you know how much this facial costs?! It is the most expensive and I think over $ 200.
And let’s talk about the Electrolysis. Horrible. Absolutely horrible. First no numbing cream is applied to sensitive areas. Treatment also is not aggressive enough for any results. And the ladies who do electrolysis, well the final time I had a session the lady complained that she couldn’t see and accused me of bleaching hair of which I did not, my hair is dark brown and apparently everyone but her could see it. And then she complained that she doesn’t have good light in her room or that she needs a magnifying glass or a better one. Like literally all she zapped and pulled were thick coarse hairs and wasted the rest of my time I paid for complaining on how she doesn’t have the things she needs to do her job.
It seems like the older women who work here don’t want to work. The young ones are determined and ambitious, but lack the experience… Bless their hearts.
If you go to this place the staff that will be working on you are just out of school or they are middle aged Prima donnas… Who would never make the cut at a serious day spa. Try a spa in one of the luxury hotels in Vegas, like Venetian and you might know what a professional working on you is like.
Or you can just pay Spa Gregories for shoddy service and staff under equipped at top price as if a pro is working on you and dream of the day for excellent, professional and considerate service.
What kind of a place does not do any kind of numbing for electrolysis?! That is horrible!!!

I have never had a bad experience. I’ve gone the last few years on my birthday and I am in love. Definitely worth your money.
The first time I went I was super late due to traffic, and everyone was so kind and accommodating with that. I still got an amazing massage and they made sure I didn’t feel rushed.

Todd jackson has been doing my hair for the past couple of years and i highly recommend him! He is amazing in haircuts, styling and coloring! Always look forward to seeing him!

Had a fantastic massage at this spa. Very nice atmosphere, infra-​red sauna is complimentary and they have great products in the locker rooms. I also think that the prices are incredibly reasonable. I will definitely be back to try other services as well.

Patricias facial was excellent. She was very informative and knowledgable. The products were all top of the line. My girlfriend also had a massage that she loved.
Cheyenne at the front desk and Kellie were very friendly and allowed me to use the Unilocal discount. I will come again. 5 star service.

Spa Gregories is wonderful. My boyfriend and I received two gift cards from his family to come here and we weren’t disappointed.
At first glance from the outside, you’d think it’s just a small spa but it’s actually quite spacious. We both got a 30-​min Swedish massage (my first ever) and I only wish I’d gotten a longer one!
This spa recommends that you come in early in case you’d like to use their amenities, including a sauna. Before getting your massage, they escort you into the men and women’s lockers, complete with your own locker, robe, and slippers. They also have a full bar of toiletries available for you. As a woman, I was really excited to see powders, hair sprays, hair ties, lotion, etc. available for me to use! I’m totally not above sticking some in my purse on the way out… Then you make your way to the «Quiet Room» where patrons sit, relax, enjoy tea, until they are called into their private massage rooms.
The massage itself was a good experience, there’s little pain if you’re heavily active and your muscles are knotted. But they do a great job loosening you up! There are also other types of massages based on lifestyle/​preferences — deep tissue, athletes, etc.
Overall, great spa. Not cheap but well worth the money.

I was lucky enough to find Jonette, an oncology massage therapist. I have breast cancer and chronic pain from it. Shes miraculous. Most massage therapist wont touch me due to that cancer status but shes well train, seems to know where the hurty places are before I even tell her and I leave knowing I need to drink a lot of water after.
I used to be a deep tissue person but she wont go there unless shes worked with you a few times and wants feed back on how you feel in the days after.
Shes professional, a truly caring and beautiful soul and I will keep coming back as long as I can afford it. Shes like magic to my scarred and butchered body and for a good 5 days after I feel nearly human again. For someone like me, who has had cancer for a little over 2 years, 15 surgeries, 39 infection and 8 blood clots that time means a great deal.
I adore her.

The quiet room is great, my massage– ok, but the bathroom sink looked gross. The person at the cash register’s response, «That’s what happens sometimes on busy days.» Hmmm…

I went in for my bridal «spa» mani and pedi, and a 30 min massage. This was my first time here, and I have to say I wasn’t very impressed. I guess I was just a little disappointed in the size and condition of the building, its inconveinent parking lot, and the look inside. The massage chair in the waiting room was on its last legs and the shower room was so tiny. I didn’t feel I had much privacy getting a shower, had no where to hang the towel, and I felt a little rushed to get out of there quite frankly.
My therapist was a nice person. She gave me a tarot card-​esc spritual thing which was a nice gesture, but that kind of made me uncomfortable. I didn’t really want to talk about life and sprituality, I wanted to be quiet and relax. She did a ok-​good job though. Not super relaxing, but she got some serious knots out. She was very chatty.
My «spa» mani pedi was really not very good. I hate to say it. The nail portion of the salon is so tiny, and cluttered, and junky. I was shocked at the quality actually. It felt like a cheap mini mall nail place in Tennessee.
My poor sweet technician tried her darndest to help me feel comfortable and be funny. She had a very different personality, but she was doing what she could, minus the tension between her and the other technician. It made me very uncomfortable. So catty!
Then I was told, «gel on your toes is bad, we don’t do that», I felt insulted. Then she would do things and say: «she doesn’t want me to do this but.». etc. I was also told about the gel removal on my toes and it «taking awhile to get off.» Ok, ma’am, but I don’t need to hear about it. It was very negative. I also felt like she wasn’t allowed to do so many things because the other lady would get mad at her. Who was this other woman? lol
I just wanted to relax and get this two hour (which is ridiculous btw) mani pedi and go home. They didn’t have the color I wanted, she didn’t massage my feet for more than 20 seconds. (Remember, a 2 hour treatment??) They didn’t perform any cuticle removal, because of «cleanliness issues». (This should have been advertised or made public knowledge, because anywhere else they do it) I should have gone on to have a second mani pedi done before the wedding, but I was so scratched up at the nail beds, I didn’t want to risk being red and inflammed. Good thing my dress was long, and we didn’t do any shots of our hands and our rings, which I’m a little bummed about. :(
The saving grace of this whole day was the sweet young manager girl who took me aside after I said something at check out, and apologized for everything, gave me a gift and a discount. Honestly. I could have been a lot more honest about my experience at the time, but I didn’t want to be «That Lady». I personally think everything should have been free. What a mess of a day. I came out of there even more stressed before my wedding, having not enjoyed a single part of it. I still had to pay, and my maid of honor who bought this for me, still had to pay a portion of the services.
Unfortunatley, I won’t be coming back. Its not all that great and now I’m embarrased to go back because of the big deal that was made when I complained. Too bad, really.

I really enjoy this spa. The redesign of the interior has made it even nicer. The changing rooms are really too tiny when it’s busy though.
The quiet room is relaxing and tranquil. I have had excellent massages and facials here. They even have a fassage which is a mix of the two (shorter time for each).
Today I had a brow wax with Karen and it was perfect. She is meticulous and spends time making sure you are happy with the outcome.
They have really nice products. I am a fan of the epicuren line. It’s not inexpensive but it’s effective. Purchases their makeup remover today which has peptides. This one is great for removing heavier make up (night out) and saves the delicate skin around your eyes.

This was my first time coming here and of course I decided to read reviews from Unilocal to see who might be the best. Christine is by far the best.
I have gotten a lot of facials in the past in a lot of different spas but this was the best one I’ve ever gotten. Thank you Christine for providing such great service. Coming back for sure !!!

Clean, precise, and exquisite. Top three words that come to mind while writing this for lash expert extraordinaire, Deanna Ocampo. I have seen her a few times now and am kicking myself for not writing this sooner, she is the best, hands down, at tending to my fabulously full set of lash extensions. I recommend going in on a day where you don’t have to rush off to anywhere, so that you can really enjoy the amenities they have to offer; the room itself is private, the bed is comfy and the quality of lashes that you walk away with speaks for itself. Now that I think of it, maybe the reason it took me so long to write this is I wanted to keep her all to myself…;) thank you Deanna!!!

Came in for a birthday massage with my mom. I called in to make appointments a few days before and received great customer service while booking.
When we arrived, it was easy to check in and get a quick tour of the location. This place is much smaller than most spa’s that I have been to in the past, but the ambience and relaxed atmosphere was on point. After changing and sitting in the quiet room for about 15 minutes I was ready for my massage.
I had originally booked a deep tissue, since during my last massage (at a different spa) the therapist wouldn’t stop talking about how badly I needed a deep tissue. My mom scared me away from the deep tissue and when I met my therapist I let her know my concerns. She was so friendly and had no problem not doing a deep tissue. She did do a lot on my shoulders and arms though. I really liked her, but she was a bit too chatty during the massage process. I like to be able to tune out and really relax during my massages, but that’s hard to do when you are chatting.
The check out process was also very easy, they have a good amount items that you can buy as gifts or for yourself! I am not sure if I will be back, but I wouldn’t complain if I received a gift card to this location. ;)

I had really high expectations before I came to Spa Gregories, probably because of the pretty bag that my gift certificate came in as a birthday present from my bf.
When I got there, I was pretty disappointed by the size of the facility. The receptionist was nice and accommodating, but the spa is just… Small. I was also hoping that they had a hot tub so my friend and I can relax after our massages, but again, disappointed. Locker room is ok, 2 showers that looked like it may need an upgrade soon. I just wish it was more luxurious.
My massage was just ok as well. Nothing to write home about. I will be coming back since I still have some credit in my account, but maybe I’ll try a different service and stick to me original spa for my massages from now on.