Memorial Care Imaging Center

The staff here is great, I came for an MRI which is a pretty scary thing, and the study lasted about. 1.5 hours but my technologist walked me through everything that he was doing and did everything to try and make me as comfortable as possible. Thank you to your kind staff for making it a little easier

In my seventy some-​odd years of life, I have been in a lot of medical care facilitates; I count this one as one of the best. All of my physicians are UCLA Faculty and one of them ordered up MRI’s for my knee and lumbar region. Not wanting to drive from my Long Beach home up to Westwood, I opted for MemorialCare Imaging, Newport. Not really «appreciating» my previous MRI experience in the claustrophobia-​inducing «closed» machine on campus, even though I have been on submarines and in military aircraft without feeling claustrophobic, I opted for the 1.5 Tesla Siemens «open» MRI there in Newport,
The following were true:
1. Intake forms were provided ahead of time
2. Half an hour’s beautiful drive down PCH from Long Beach got me to the site.
3. The facility was easy to find, had free parking and was very attractive inside.
4. Greeted by Office Supervisor — Very Professional.
5. Immediately called into imaging area by technician (within a minute, and ten minutes early).
5. He was also very professional and his comments and directions were very clear.
6. Had time to chat about his training and his growing up in the Philippines.
7. The MRI was not at all constraining and I felt no (0.0) claustrophobia.
8. The process was not at all uncomfortable and the music covered the noise.
9. Despite having two areas to image, I was done and out in the waiting room in 40 minutes
10. Insurance matters were all taken care of before I arrived and never came up
Kudos to the staff.

I give this place a 2 star because the first person you meet should be an example of the establishment. Someone needs to teach her how to smile and be polite! The tech was great but the girl at the front desk dropped their rating way down! Grow up and be happy you have a job chick!

STOP! Do not go here. Everyone’s stories about the billing is 100% accurate. They flat out lie to you. They took $ 200 upfront saying that’s what my insurance told them was my responsibility. Then I get a bill for $ 500 and they didn’t even show the $ 200 payment. I called in twice to handle this and their response «we’re only human, we make mistakes». Apparently they do this all the time. I will be calling my insurance company to figure out a way to get these guys investigated.

The In N Out of MRIs, only with less of a wait. Just make sure you ask for your CD Monster-​Style.

I arrived a few minutes early for what I was told was an 8:45 a.m. appointment and signed in. At 9:00, after others have come in and signed in and been helped, I was called to the desk and given a form to fill out. I asked them why they could not have given me the form earlier and was told they were too busy. Even though I had sat there and heard them having non-​work related conversations. Then I was told my appointment was actually at 9:00 a.m. I asked when I would be seen. I was told they were running behind – it was 9:00 a.m. How does that happen? They were running way behind – the 8:30 appointment hadn’t been seen yet. I was told it would be at least 45 more minutes – keep in mind I was required to drink 32 ounces of water and hold it for an hour and now they were telling me it would be at least another hour!!! I told them I was rescheduling. They never apologized and were extremely rude about rescheduling. If I didn’t have to go to this facility because of my insurance, I would go elsewhere, but as it is I am trapped!

all the other 1 star reviews regarding the billing is completely correct. Before my appointment, they preauthorized with my insurance, and told me all I need to pay is $ 200 out of pocket at the time of appointment. I confirmed 7 times with the billing department that after I pay the $ 200, my balance will be zero, they said yes, because the insurance will pay the rest. lo and behold, I got a bill for $ 268. IF they are not sure about how much the insurance will cover, they should be honest and tell you. STAY AWAY from this DISHONEST place.

This is my sons first time having an MRI. The staff are all pleasant. The tech working with my son was super friendly and put my son at ease. He needed 3 scans for his back so we broke them up over two days. First day they had an emergency so we waited 30+ before being seen then next day right in at appt time! Waiting room needs a Keurig coffee machine and some music or a tv! Take a waiting room lesson from car repair places! So i waited in my car. Outside waiting area has potential but needs cushioned seats lining wall. Table gives impression that its a place for staff to lunch. Anyway, my2cents

I called several prices for a cash price on an MRI because I have a large deductible on my insurance. I booked an MRI at this facility because of price and their connection with Memorial Care. I paid my bill in full the day I received my MRI. Months later, I received another bill for almost $ 200 more. I have complained and been told two explanations. One is that my doctor changed the test. If that is the case, I should have been notified prior to administration of the test. I have also been told that they can not change the amount now even with their error because I provided my insurance information. They state that they legally can not change the amount because of their contract with my insurance company, even if they made an error in quoting a price and charging me the date of the test. Despite numerous calls from me with supervisors there, they claim they can not help me even though they made the error and quoted me the wrong cost. It is so blatantly unfair that, even though it is only $ 200, I have spent hours talking with them. Now they have passed this on to a collection agency. I would caution anyone about using this facility. Nowhere else is it legal or ethical to change a price after a service is provided.

While this location may be nice on the exterior do not let that fool you.
I was lied to and then treated horrible when I called to ask about it.
First I was quoted $ 350, I was told that is the amount for the MRI based on an agreed amount pre determined with my insurance. I asked point blank if there was anyway for that to be different and I was told No, that was the set amount. Fast forward to 2 months later and I recieve a bill for $ 469! That is a big variance. The billing dept told me I was only given a quote and there is nothing they can do. I do not appreciate being lied to and then brushed off when I bring it to your attention. DO NOT WASTE YOUR MONEY HERE!!!