LabCorp

Avoid this location. The front desk lady is absolutely rude and unprofessional. Seems miserable working there.

I don’t get all the bad reviews for this place. All of you bad reviewers should go to the Lab Corp locations in Fountain Valley or the one on Beach Blvd. in Huntington Beach. Horrible! Not only do you have to wait over two hours, there never is a place to sit. Small offices, too many people. They are the reason why I came to 320 Superior. I had to wait maybe 20 minutes at the most because there were two people ahead of me. I was thinking that maybe it depends on when you’re there because everyone seems to want to get there early in the morning. I was there before 12:00PM. I thought this place was great. A breath of fresh air!

Horrible. Front desk lady does not even acknowledge you are there. Long waits in lobby. Over an hour just for a blood draw. Find a different location or company!

I showed up early and was asked for my credit card. The great thing was they ran it for another customers. I sit down to give my labs and they call me someone else’s name. That person was in the waiting room. So I pay his tab and am still sitting here. They can’t give me a receipt showing me the charge was cancelled. Then we are both told we should have said something.

Horrible company. I went to two different lab pro locations (both closed) and finally came to this one. It is completely understaffed, disorganized and drab. It took 20 minutes to even take my paperwork. 30+ to take blood. There was one other person here in the waiting room. Try to find another place, if you can. Not recommended.

Every time I go to LabCorp, I’m reminded why I hate this place. Of course I always have lots and lots of time to wait in their lobby and remember. This is for profit medicine at it’s worst. According to my doctor, he used to have a very nice flebotomist who worked out of his office. LabCorp bought her employer and promptly fired everyone.
Now I come here. And. Wait
On the plus side, today I only waited 40 minutes. That’s like three times faster than usual.
To be fair, the lady (and only person) working today was very nice. Despite the lobby full of angry people who thought if they got to the location early it would be quicker.
Also to be fair, she hurrying to get everyone taken care of. Because you really want the poor stressed out employee to be hurrying. when she is there to STICK A F$%&ING NEEDLE IN MY ARM.
I would say LabCorp should read this and staff their locations appropriately, but I’m sure there is not enough staffing to monitor their social media anyway.

On Wednesday I went in to Get some bloodwork done on Superior. I arrived right at 8 when they opened because I had a big meeting that morning! There was a line of people out the door. About 7. The girl was all alone! Ugh. But this girl was soo quick so organized not flustered at all. She just whipped us all in and out all with a smile and nice attention. She is beyond great at what she does! So professional. And I had soon many samples! Yikes quick easy and great! Labcorp you are very lucky to have this great employee. She’s a keeper! Very happy customer ! Thank you !!

Terrible customer service. Went in for a standard drug test for work and was told they don’t do drug tests on Saturday. The website allowed me to schedule an appointment specifically for this. When I told her that, she said, «well it’s a computer.» The lady at the desk was very rude and told me that I’m just lucky she’s working today because she’s the only person in the WHOLE AREA that can do drug tests and she will try to fit me in. Never going here again!

Very bad customer service by staff on duty on 07÷11÷15. According to her she is the only person who run drug screen in the area for pre employment. The test is only done Monday to Friday and it is customer fault that the computer system allow us to make appointment on Saturday.
She agreed to conduct the test for two customers that made appointment online but she made us wait and wait because she had to put us in between walked in patients for regular lab test.
Un pleasant experience with LabCrop. No star is probably better ranking. Mistake made by company website and automatically push to a bad customer service and how staff handled stress.

First I went to Quest. That place blows big time. Rude bitches behind the window. I walked out. Came to this location and the line was short and the people did their job. I haven’t got the results yet so hopefully they send the info off correctly. Overall four stars for doing a good job

Had lab work done. Results came back showing I was low in T3/​T4, testosterone, etc.
Sketchy! I had lab work redone through a GOOD hospital (Hoag), and these results were all normal.
Strange that when I went through Whitaker Wellness Center (I tried them, I’m never going back!), lab results came back too low and they wanted to sell me stuff from their own pharmacy…

In and out 17 min… One person working. I only pist in cup so maybe blood drawn take longer but don’t see any promblen with this place.

I went to this place to pee in a cup for a new job. A few weeks afterwards, my boyfriend also came to pee in a cup for a job. Both times, unbelievably terrible service.
I checked the times online to make sure they were open. Their online schedule said they’d be open until, I think it said 1:30, which is when they close for lunch for an hour. I can’t remember the specific times anymore. Anyway, I got there an hour and a half before their scheduled lunch. The woman was completely ignoring me, just chatting it up about her Halloween decorations that she was putting up with her coworker. After a solid two minutes, she turned to me and said she needed to take a lunch, that I would have to come back.
What?!
So that bothered me a little, but I let it go. Maybe it was mandatory that she went on lunch at that time, I just wish their website would have told me that.
So, I came back after an hour, and waited. And waited. After two people walked in and were taken before me (one a walk-​in and one an appointment) she finally said that I needed to sign in. I was completely not aware that I was supposed to sign in. For fifteen minutes she assumed that I was simply sitting there for my own health? Do your job! Greet people! Direct them on what to do!
So, after signing in, thus commenced my waiting once more. It must’ve been 45 minutes. Long enough for both appointments to finish and leave, and long enough for her coworker to go out and feed the flipping squirrel.
So then, whatever, I peed, I left, I got the job. I was glad to be done with that place. But then my boyfriend needed go there about a month after.
The customer service was just as sloppy the second time around, maybe even worse. For his job, they sent the test result to the employer, as well as giving the copy to my boyfriend. My boyfriend’s result sheet had a huge X marked so big that it covered two categories. Negative and amphetamine, with center of the X being slightly more over Amphetamine. Luckily enough, she did her job correctly when sending the results to his employer, which were indeed negative. Unless he’d been secretly slipped drugs, he’s never touched any type of amphetamine. I couldn’t believe she was so careless when marking the result. THAT COULD COST SOMEONE A HUGE JOB!
Absolutely ridiculous. Do not come here.

I had just left Quest diagnostics having been treated like scum. I was immediately greeted with a friendly hello and a smile. They were very attentive and even helped provide some information on Medical for me. The lab tech, Reneè was very friendly as well and drew my blood fast! I could barely feel the needle! All in all, GREAT experience. SCREW QUEST DIAGNOSTICS. LAB CORP IS AWESOME!

This lab used to be staffed by the same person but now in the last 2 weeks, i have seen 3 different people work here. Told by one that the business is trying to save money. The woman who was in the other day was very rude and again short and giving me attitude on the phone today. Very defensive. I will call back today to get her name so that she never draws my blood. Not a smile or any type of courtesy from her. She seems angry to be there.

This location — 1501 Superior, opens at 8:00. On the day I arrived for my blood draw, there were two persons waiting outside a locked lab door. OK, someone is probably stuck in traffic. Within a few minutes, a LabCorp tech arrived (Amber) and struggled with the key and the door. One of the other patients, a woman named Theresa, was obviously annoyed with her and this additional delay. Once the door opened, the other male patient (besides myself) entered first because he was assisting with negotiating the lock on the door. This is where it got weird… the woman yelled at him for «cutting» the line and stated her entitlement to go first since she got there before he did. The gentleman stepped aside and let her in. Amber apologized for starting off so late and we all went inside. This woman continued her petty insistence about being the first patient and really got into it with the gentleman, who was a grandfatherly, laid back guy. When he went to sign in at the desk, she called him a name and that’s where I chimed in with an out-​of-​charachter command towards this a-​hole of a woman. Naturally, she was taken into the back as the first patient, but on her way out she called both of us names and left in a huff. It turns out that the tech, Amber, was called in to work at this location after learning the normally one-​man office would be empty due to an illness. She had just driven in from Culver City, a 50-​mile, 2-​hour trip across LA. Amber remained sweet and professional during this ugly incident. Sure, the day started off a little late, but despite being poked in both arms with a sharp object, overall it was a pleasant experience. Amber deserves props!

This location seems to be really under staffed and also unorganized! I walk in so I new there might be a wait but I did not think it would be this LONG! Im very patient but I can see that the receptionist was working the front and back room! Also I came prepared with all my paperwork and the receptionist seems to forget a lot! I felt sorry cause I new she was under staffed. Also when I got my blood drawn it seemed like the phlebotomist seems to right out of school and it hurt a bit! She was really nice I told her it hurt and she made adjustments. The staff is really nice but I know they need help and should probably hired more people.

Wow… Sooooooo slow here. In the two days I’ve been here the front window person wouldn’t answer a question. She told me to go sit down. They seem completely overwhelmed with even a couple of people in the waiting room. The first time I came I waited an hour and finally had to leave to get to another appointment (after fasting for my test). I came back for an appointment the following day to get my blood drawn and it’s a half an hour later and I’m still waiting…

first rate experience. we saw a lot of poor reviews, so we were hesitant in going to Labcorp we went to 400 Newport center drive location. single person there, but very engaging, friendly and efficient. would highly recommend.

Let me be the first to review this charming little establishment. Where, or WHERE do I begin anyway?
First of all, nobody likes getting blood drawn… right??? I mean, who enjoys it? The least that the lab personnel can be is the opposite of RUDE. I would take even borderline pleasant but even that didn’t even begin to happen here. Being efficient and fast would also be a plus but the lady working in here on Saturday was NOT going to move her butt… no how… no way. I don’t expect Nordstrom or Neiman Marcus customer service, but I expect something less than being shot daggers when I walk through the door.
I made an appointment to have blood drawn at 8:15 on a Saturday morning. I had to fast for my test so I wanted an early morning appointment and the 8:00 was already taken. I walked in at 8:00 anyway hoping that maybe, just MAYBE they could do the draw a little bit early. You see, I have low blood sugar and I wake up starving every morning. I get up during the work week at 5:00 and I am eating by 5:15. I get up early on the weekends also, so waiting until after 8:00 to eat leaves me dizzy and light headed. I walked in to this office and the waiting room was already packed. There was one girl at the front desk, flipping through a notebook and talking loudly with a patient in the lobby about her weekend plans and biatching up a storm about her coworker. I signed in at the front desk and asked her «Do I need to fill out this form»? There was a form on the counter and I was wondering if I needed to fill it out. «I don’t know» she snipped at me. «OH…OKAY…THIS IS NICE». I thought to myself.
I sat down and waited. The front desk girl never moved from yakking with the patient about her weekend and flipping through a notebook. From the conversation they were having, I came to understand that the front desk girl was BEYOND PISSED OFF THAT HER CO WORKER HAD CALLED IN SICK ON A SATURDAY… AGAIN!!!
I was dizzy, light headed and shaky… I walked to the front and said «Excuse me, I have an appointment for 8:15…will I have my test done at that time»? She looked up from flipping through her notebook, shot me hateful DAGGERS and snipped ‘I don’t know”. She had a look of utter contempt on her face. Not once she get get out of her chair to start to draw some blood.
Wow…for an employee of this lab, you sure don’t know jack shiat lady. Every time I have the audacity to ask you a question the answer is always «I don’t know». I sat there until 8:20, listening to this lady bitch up a storm about her hated coworker who had the balls to call in sick on a Saturday… AGAIN! She also continued to sit on her butt, flipping through the notebook and bitching and talking to the patients in the lobby.
Yeah…your co-​worker called in sick. got that memo… that blows… but how about getting off your duff and drawing some blood samples?
I pulled out my iPhone, found another LabCorp lab open on Saturday and drove over to Fashion Island before I fainted from low blood sugar… even through my doc does not like the Fashion Island lab because they screw up her labs all the time. I walked into the F.I. branch and the front desk girl was not much nicer but at least they were calling people back to draw blood. I was in and out of there in 20 – 30 minutes, without an appointment. The girl who drew the blood at F.I. was a sweetheart, the front desk girl… not so much. I never got so much as a «Hello» from her either. They must send all of the front desk people to the same «How to be surly to patients» class.
This LabCorp branch needs to work on customer service skills. Geez lady. if you hate your job so much… LEAVE! Go work at the DMV or someplace else where a surly attitude is a given. Also, if your coworker calls in sick, keep it to yourself. It is the height of utter unprofessionalism to biatch about a coworker in a loud voice so an entire waiting room full of people can hear every word you say. Also, if shit happens beyond your control, (like a nim rod coworker calls in sick), don’t take it out on the patients who come in for lab tests. Suck it up Princess. You can say «I’m sorry… we are running late and we are short staffed, your appointment will probably not be taken as scheduled. You are welcome to drive over to our Fashion Island location if you would like to be seen sooner». Geez lady… you are NOT the first person to have hurdles thrown at them in the course doing a job… remember…it’s called «work», not «FUN».
I will not be returning to this lab again… ever! I don’t care how much my doc dislikes the Fashion Island lab, I will go there.