Kona Cleaners

Ana at Kona Cleaners was super helpful with guiding me on how to have my bridesmaids dresses cleaned. I was nervous since I am pregnant and the material looked like it may shrink. She did a great job explaining that she had it covered! I would highly recommend Kona.

Very helpful young man helping us out the first time we visited the store. He explained all the discounts and how we can track out cleaning online. Very impressed with the service.

Kona cleaners is the best! Customer service is amazing! I realized this morning that I forgot to pick up my daughters winter formal dress yesterday and they are closed on Sunday. I emailed Kona at 7am and they had Ana the manager drive down and open the store to give me the dress. All this took place by 10am and they saved the day! Truly superb customer service, thank you Kona Cleaners for going above and beyond by caring about your customers.

Love this place! The team Issa friendly and amazing. Quality of dry cleaning is perfect. Love the emails when clothes are ready.

My experience with KONA cleaners has always been really good!! Excellent customer service and Beautiful, professional dry cleaning and laundry service. The only time I’ve been disappointed was with your email for 40% off on the 27^th and 28^th of November because i borrowed a car to get my items there before you closed on Sat. & I was informed it was only the Lido store (& another small one.) (No time to drive over there because I had just gotten off work and it was about to close) Other coupons have specified what store but this one did not, so I was quite disappointed in gathering up as many things as I did & make the huge effor to get there!

Best cleaners I’ve been to in years. Had 7 pairs of pants done and perfect by the following day. They email specials/​deals weekly which is a bonus, but the quality/​service/​speed are more than a enough to make this a go-​to spot.

Every time I come into Kona I am greeted with a smile. The service and turn around timing on my clothes is always impeccable. They even rush certain items for me if I need them before a certain date. Other Dry-​cleaners don’t do this. I look forward to continue using them for years to come! Maria was very helpful and always greets me with a smile!

The last time I took my suit jacket to Kona cleaners, one of the buttons was cracked. I brought it back in and they replaced the button and dry cleaned it. They got a back to me the same day. I will definitely continue to use Kona Cleaners.

Ana —at” KONA Cleaners” — The best !!!

I go to the Kona Cleaners near Lido Isle because of Ana who is very helpful. Ana needs to be promoted she is so competent but then we would lose her. Just giver her a raise; she is a jewel employee. And I should know; I’m was a business professor at UCI for 30 years.
Judy B. Rosener Ph.D.

Laura G is always so friendly and helpful. I have brought items in with stains that I thought would never come out and Kona was able to remove them. The email notification that your order is ready is great.

Great quality and timely dry cleaning. Definitely recommend this service!

Thank you Ana! and Diane! The laundry and dry cleaning is wonderful! You are so friendly and efficient; a great experience.

Very good experience. The front desk lady, Ana was very nice and helpful. The results are excellent and the price is very good too. Highly recommend kona cleaners. There is plenty of parking next to the location. The clothes will be ready in 48 hours and they have a very good schedule for pick up and drop off.

We mistakenly fell for some door to door person selling kona discount cards and thought we’d try out delivery dry cleaning.
The first time we tried we left the clothes in a bag with the card on it. Got the bag back without the card, no more card… wasted $ 40 on the card apparently.
1. EXTREMELY overpriced. I’m not cheap but their per item dry clean costs are about double what you pay anywhere else in newport. Even if price doesn’t phase you, it’s just too much higher and no additional value.
2. I have several men’s polos that I use for work and for years I launder them. I don’t care much about the fabric, I just want them pressed. Laundering is traditionally cheaper as well. I brought 10 into kona and was told their policy is to ALWAYS dry clean polos and khakis. I’ve never heard of such a thing. So $ 6.80 per polo? No value and even if you tell them to launder items, they just dry clean them. Then they launder dress shirts. I just don’t get it… neither do they.
3. I checked my receipts (stickers on each item) and THEY CHARGED ME TO DRYCLEAN THE KONA BAG I used to drop off my clothes! Almost $ 7 just for the bag? I triple checked and it was charged. Unreal.
4. Had items delivered the two times we tried them and both times most of my «pressed» items had to be ironed before I wore them. The delivery clearly stacks them and wrinkles everything.
So…an overpriced dry leaner who won’t let you launder, gives you your stuff back wrinkled and charges you to DRYCLEAN the bag you dropped off? No thanks.

This place is become a Lido Isle inside joke. Dropped off shirts on Monday. Got a call the next day advising the shirts would be $ 15 a piece because they were what Kona calls couture pricing (Prada, D&G and Armani). We couldn’t stop laughing. So basically, they do an extra good job on handling and cleaning these shirts, as opposed to regular shirts. LOL

Just got my Herve Leger dress mended ($ 8) and cleaned ($ 12) for free. WooT!!! Yay for malfunctioning computer systems. Only drawback is that it took them 2 weeks to clean my dress. All my other garments were returned promptly within 4 days.
Kinda pricy (–one star) but the coupon deals for first time customers were well worth the trip.

This is the worst drycleaner I have ever been to. Their prices are unbelievably high which makes their coupons pointless. I don’t appreciate the barcode sticker they put on my $ 200 jeans which is now permanently stuck there. I was told my order would be ready on Monday, but in actuality, it took me going back 3 times to get all 10 of my pieces (Monday, Wednesday, & Thursday). I specifically said I only wanted alterations and I did not want the clothes cleaned. Of course they put all of my shirts in the washing machine anyway which was «brilliant» of them to do considering the fact that I had paper hang tags attached to all the shirts (which I needed to stay on the shirts) and they all came off in their machine. To make up for all my trouble they offered to give me a discount on my next visit. Yeah, right, like I’d come back again. What they should have done is give me some of my $ 100 back!

Purchased two groupons for this place without reading reviews first and I was highly unsatisfied.
The dry cleaning is expensive, at least $ 6.50 per item, more for dresses, jackets and the like. And the abundance of coupons available doesn’t make up for that steep of cost. Take advantage of the free pick up and delivery since the prices are high.
Secondly, I found the customer service lacking. They were unable to help me with my account issues regarding a groupon purchase, so I was charged when I shouldn’t have been. Their computer systems were unable to credit my card, and while the employees were very nice, nothing was resolved.
Oh, and they mark all your clothes with a tiny barcode sticker that DOES NOT COME OFF! It’s in the fly of your slacks so you see it every time you use the restroom.
I hope there’s a new cleaners opening up at The Landing soon.

So I went here due to the fact it’s attached to the market I frequent, Pavilions. I give them 5 stars because now they keep sending me coupons since I went there, I like spending less on things I need to do. Also after my first visit, the owner Lydia sent me a handwritten thank you card, how sweet. There’s a couple more dry cleaners on Balboa, but the others seem to be much more expensive. Another thing worth mentioning, is that they send you an email when your order is done, how thoughtful.