Dick’s Sporting Goods

Lately I have spend spending a lot of time and money here and must update my review because DAVE in shoes is a rock star! He is patient and extremely helpful along with being knowledgeable. He is what makes a store that needs improvement, shine. Thank you Dave for all your help. You are awesome!

Will not shop at this store. No one in view to assist. Wandered around and couldn’t find anyone to answer questions about product I was interested in. Two cashiers and four people in line. So I left. This has happened before therefore I’ll go somewhere else to buy.

Didn’t need assistance, but we were greeted while we were browsing. Found what we needed right away as the store was neat and organized when we were there. They had a large selection of sizes and colors in the items we were looking at. There was a short wait at the cashier though, as there was only one cashier working at the time. I took those few minutes to walk around while my friend was in line, and I noticed that they have assistance buttons all over the store now. Hopefully that was in response to all the negative reviews. Other little things I noticed in the store — free wifi, a glove steamer, and an online pick up kiosk.

It’s so frustrating shopping at Dick’s…
I stood at the counter staring at some of the merchandise for five minutes, and no one even bothered to greet me. There were three employees working at that moment. One was helping out a customer at the register and the other two were chitchatting to each other. Sure, I acted like I was still browsing. Could they at least ask if I needed any help? I could have approached them for help but I ended up spending my $ 500 at Big Five. It was more expensive at Big5 but at least the staff at Big Five approached me within a minute of waiting.
I decided to write this review because it wasn’t my first experience with sub-​par customer service at Dick’s. I hope the managers at Dick’s will read this and make some changes.

Again, terrible problem with returning an item to Dicks. After my last experience i would never shop there again but my husband ordered a swim parka from them online for me. The zipper broke after 2 months of wear. They could not retrieve my order even though i had the receipt. The manager finally called their customer service number after 30 minutes. I have to ship it back. Cannot return in store. Honestly Dicks –PLEASE empower your employees to do whats needed to keep customers. No doubt they hate working there because they have no power and your systems and policies are horrible., cant keep customers or employees with such miserable circumstances. During the 30 minutes we stood there we were blasted with TMZ on their instore TV. Nasty, crass TV show. Why is on in a sporting goods store??? I HATE Dicks. They act like they have a unique product. Nope.

I usually go to another Dick’s Sporting Goods location in South Orange county but I was at my parents for Christmas and I came in here with my mom. The store is bigger than the one in Ladera Ranch I think. If you want to buy workout clothes this is the place to come. They have a huge selection of Nike under armor, etc. for men women and children. They also have shoes but I feel like the shoe prices are a little bit overpriced. My mom wanted to look at the shoes but honestly the shoe section was so crowded and disorganized that she changed her mind. This store had a pretty big section of clearance items also and I was able to get a Nike shirt that was usually $ 30 for only $ 11. We did not interact with any of the employees except the one that checked us out at the cash register and she was pleasant. Even though there was a long line we did not have to wait very long to get checked out. I wish that their rewards program was actually worth something and rewarded you for something because I feel like I give my phone number every time but I never get anything back… oh well. Regardless this is a solid place to buy workout clothes and anything fitness related. Sometimes they send out coupons in the mail for $ 10 off a $ 50 purchase or something like that. I have never used one but but I do know that we receive them in the mail every once in awhile.

Bad experience here today. Store was picked over, messy (mind you it was only about 1030am), & Dave, who did our exchange & purchase, was very unpleasant & lacked any semblance of a personality.
If you need to go to a Dicks, I’d recommend the new one in Cerritos. Beautiful store & the employees were happy, friendly, & seemed like they really liked working there.

I’m dumbfounded… went in to buy a $ 600 bike and got turned away…“sorry no one can help you, and there isn’t a bike tech here anyways”. Sorry Dicks! I won’t be back… your loss

This review is intended for all of Dick’s Sporting Goods stores as my experience was online but I wanted to comment on what a stand up company they are in general.
I had ordered a small item for a friend, and was watching the tracking number on when it would arrive. I checked and the tracker said that my package was delivered but I did not receive it. The next morning, I contacted them and with little questioning, the nice fellow I spoke with requested a refund for my item and was apologetic that I had a problem receiving it. He gave me a confirmation number for my refund and said within the next couple business days I would be refunded.
Later that day after I had gone home, I found out that my package was left at my rental office even though the post office did not notify me that it was delivered there. I immediately called Dick’s customer support line to see if I could reverse the refund as I had received my product. The friendly girl on the line asked me to hold while she went to ask what she could do. She came back on the line and said «Merry Christmas, We are going to go ahead and let the credit go through and you may have the item for free for being honest.» I just think that is the coolest thing ever! The item I bought was all of $ 12 but the principal behind it made me a customer for life. Great business, and THANK YOU, Dick’s for making my day!

Dick’s is the only store that I’ve purchased from that charges shipping & handling and tax on gift cards. I’d rather buy from Big 5, Foot Locker, Sports Authority, REI, Sports Chalet, Golfsmith, etc.
I guess they don’t call you dicks for nothing! =P

After having numerous bad experiences at the Irvine Dicks I only go to sports authority or chalet but out of desperation (lack of time) I popped into the Newport dicks to pick something up. The staff is so indifferent to their customers and just plain NOT HELPFUL. don’t expect to get any help in finding an item or even a hello when you walk in. You can stand there waiting forever and they won’t open up another cashier but will just hang around the registers looking indifferent.

On 9−15−15, Jason, the Manager that day, completely neglected the restrooms and I experienced the worst example of disgust I have ever seen from a national chain retailer. No need to go into detail — both bathroom, and Jason should be fired and I will be surprised if Corporate does not take action otherwise. Yes Jason, it IS the manager’s responsibility. Take a class on customer service.

Another great experience at Dicks, plenty of employees around to help us with shoes, tennis stuff and accessories. They even directed is to where we could find a better selection of flip flops.
Always happy with the selection and happy to support this company as they are always putting back into our local communities.
Keep up the good work

Large store absent sales/​assistant staff. Wandered with my son for 30 min and could not find someone to assist us. Finally when we got to the cashier the item we wanted to purchase was mis-​marked.

If I were corporate I would start looking at these Unilocal reviews! Whoever is running that store probably needs to be fired… service was laughable, 8 people standing in line and one person checking out even though there are theoretically 10 stations! This is the last time I will ever go to that store because it is the same issue EVERYTIME!

Bought a Baseball glove and had it steamed. Ian spent a solid ¹⁰⁄₁₅ mins working the glove in and getting it ready for steaming. After the entire process the glove was soft and ready to go! Highly recommend the glove steaming and customer service here. I tried to hook Ian up with a tip for his excellent work, but he turned me down. Hopefully management sees this and gives him a solid kudos or a paid day off! GREAT customer service!

Worst experience ever purchasing new shoes ever!!! No associates for help. Couldn’t find a size 3 for a child. Manager helped but when finally purchased shoes. The associate didn’t even bag the shoes. What a joke!!! Will NEVER COME TO DICKS SPORTING GOODS AGAIN! There name says it all!!!

Actually pretty small and the only Dick’s in the area I’ve seen that doesn’t carry any Hockey jerseys.

Bought a new hybrid bicycle. Kind of sad that the selection and options available were highly limited. Apparently this store is one of those big box ones — what you see is pretty much what you get.
They do have a couple bike technicians available, but I feel that they are pretty short staffed, as I was left alone waiting for the guy to come back for awhile, and he ended up going to help other customers before finishing my bike tune-​ups.
Either way, I am happy with my bike so far, ended up ordering the rest of my gear online.

Considering this is a sunny Saturday afternoon, I would have expected more staff on hand. Got help once (semi-​helpful) … very difficult to find store staff thereafter even while looking for them in several sections. Maybe everyone called in sick.
Average to higher than average prices. Good selection, but go here only if you know exactly what you want before you arrive.