Chase Bank

Other than the tellers behind the counter, which have for the most part, been pretty decent — this is probably the worst Chase Bank I’ve ever been to.
I’ve had the occasion to interact with their «bankers» a few times now. And both have been with the same «banker» — Jennifer H. She was incredibly slow and seemed really clueless about how to do her job. And I use the term «clueless» not out of malice — it’s just probably the most descriptive term of my experience with her. We also agreed that she’d call me back about the matter I went in to talk with her about, and of course I never heard back from her. So unreliable and clueless. Not a good combination.
I’ve also had the occasion to talk with the branch manger here — or at least one of them. She also committed to getting back to me about the same matter I tried to get the «banker» to call me back about, and she never called back either.
The only reason I’ve been coming to this branch is that the one I used to go to closed. And the bankers there were knowledgeable and terrific. And that’s certainly not the case at this branch.
** So be advised: If you have banking matters to be done that involve anyone other than the tellers, go to Chase Bank at Fashion Island — and most certainly don’t come to this branch. They know what they’re doing at the Fashion Island branch. I’ll be following my own advice on that one.

One teller, long wait, line out the door. I’ve been at other branches when the desk employees go behind the counter and help out. Not at this one. Plenty of people to open new accounts or facilitate loans but when you need customer service, everyone’s busy. Teller was great. Doubt she gets paid enough for the stress of angry customers due to poor management.

I did not know that the bank closes at 4pm on Saturday. I got there to do international wire transfer just right at 4pm and still got very good service and did not feel rushed at all. I will definitely come to do all my banking here from now on.

I love this bank! I came in here to setup a business account and they were very friendly and helpful. I normally never walk into banks and just use the cool ATM’s they got, but after 3 months of not walking into the bank they still remember my name. I’m gonna move all my money to Chase. Way better than Bank of America!

As far as Chase banks go, this is one of the best I’ve been to! I used it to open a new account and a new credit card, and the customer service is great here! They have a drive up ATM which I love, but my absolute favorite thing here is the ATM that is in the after hours vestibule, it dispenses your money in any bills you wish! Super kickass!