Best Western Plus Newport Beach Inn

This is our 3^rd stay in 2 years and by far the best. Our first stay had room issues but they fixed them very fast. 2^nd stay the front desk was not so nice. This stay has been perfect.
Great room, clean and great location. The price is good too. Very good choice. «Endrit» was the gentleman at the front desk both Friday and Saturday night. Very personable and nice and because of him we will be back.

Inexpensive, you pay for what you get, but clean, friendly, awesome location right across the street from the beach and easy access to the airport.

You know, this place had me on the fence. We initially were taken back by the fact that the pictures didn’t fully match the location. Then, we had service from the girl at the front desk which was amazing. She was sweet, understanding, friendly and accommodating. We then got a room that had a little funk in it, I’m not gonna lie, and we were bothered by it but didn’t want to complain. The only reason I called down to inform them about it was because I didn’t want to be charged. The girl at the front desk was super sweet and offered us a new room. We reluctantly turned it down then further inspected the carpet and it did bother us so we took a new room. After the whole mishap, and bringing our luggage up another flight ran into problems with the door. The door didn’t even acknowledge our keys, and so we assumed the lock was dead and batteries needed to be changed. I was upset and so didn’t want to go downstairs and complain. My partner did though, and after careful deliberation she showed signs of being a truly caring individual and upgraded us for our troubles. We later found out that it wasn’t the lock, rather it was the keys must’ve gotten demagnetized by my phone or something and instead of being confrontational about it, she not only apologized for the inconvenience but also let us know how sorry she was for even doubting us. My friend and I are good people and despite it all, she gave us the benefit of the doubt. This girl, Cory, she is what makes places like this memorable, and in a positive way. When it all boils down to it, we are all human beings and this girl, not only saw that, accommodated that, but also reassured that aspect within ourselves. Cory is a wonderful front desk girl/​hotel manager and has brought this location into my favorite place to stay in Newport Beach. Hey best western, you need more people like this working for you. Not only did she secure my business at this location but she also made me open to staying at best westerns all around this country. Kudos to you both, Cory and best western. Keep this girl around, you’re lucky to have her. Much love and thank you for the kind and loving respect. Good night BW

We had a great stay at this hotel! Great location… Very close to Newport Beach and Huntington Beach. Restaurants, and great surf shop right next door. Hotel is right across the street from the beach… Hotel has beach chairs, umbrellas, etc to use at no charge. They also have bikes for rent, we did it and rode into town… Very fun! Our room was clean and we had a partial view of the ocean. The staff was very friendly and accommodating, especially Christine! I would stay here again

BE AWARE!!! Stayed here for a little get away with friend. Hotel staff was 2 people and they were nice. Room was clean and close to beach, but need a bike to get to pier area. WATCH OUT! WATCH OUT! WATCH OUT! We were leaving and checking out and staff was on phone saying it was 2 towels that had stuff on it and could not get cleaned and have pictures can send, they go back and forth on phone. Joking look at my girlfriend and say should have them look at room or should take pictures. Get home and look at credit card few days later and there is 10.00 on it, i call hotel the staff lady says it was for 2 wash clothes that had make up on them and could not get out. NO WAY!!! She says have pictures. I did not ruin anything! SO BE AWARE as its something they do all the time for some scam they have!!! Dispute charge with credit card if see anything. Reading some other reviews seems like smoking issues happen to! WOULD NOT GO BACK!

Highly unsatisfied and very upset customer. On the day of check out, I was charged a $ 200 smoking fee and I DO NOT SMOKE (never did or have in my life) and on top of it all, I’m pregnant. I tried to dispute the matter at the front desk and the general manager Angelica Rivera was very unprofessional, she was very rude and she left the premises before we can reach a resolution. I’ve never in my life felt so degraded and disrespected.

Stayed here in July for my cousin’s birthday. We were on the 2^nd floor and had a nice view of PCH and the beach. Alexandria was working that night and she was awesome! So friendly, helpful, and she even gave us drink vouchers for Sharkeez. The room was clean! Service was great! I would definitely recommend this place to my family and friends.

The $ 40 upgrade for a partial ocean view gets one a street front room with a better view of the bus stop but no ocean in site. I had purchased a living social voucher for this hotel but when I went to check in they asked for another hundred dollars. I gave up the voucher instead of paying the additional charges. The same room was then available on hotel tonight for $ 105. It was an incredibly irritating experience.

The hotel has an amazing location, view, and that’s all. We went there for my sisters Bachelorette party, booked the hotel in advance. When we got there we started to decorate the room for her since it was a surprise for her. At around 5−6pm my other sister stepped in between the bed and the wall, and felt something wet. She looked at her foot and couldn’t see anything and then she smelled puke, we grabbed a flashlight and there was a wet spot, that was obviously where someone had thrown up. We told the front desk asap, and they looked to give us another room. Two of the girls went to look at the other available room and it was way too small for 5 girls. We decided to just have them clean it and move on with the weekend, only problem was their cleaning crew had already gone home and no one could clean the carpet. So we decided to cover up the puke with febreze, and extra towels that the front desk gave us. The front desk said someone would come in at 9am and clean it the next morning. The next morning rolls around, we all wake up around 10am and no one has showed up yet. We go out to brunch, come back to change clothes for the beach, and still no one has showed. We go to the front desk before the beach and this time, the person was very rude and basically accused us of doing it ourselves, but she said someone would be up there to clean it. When we came back from the beach and opened the door, the smell of puke was horrendous. They had put an industrial sized fan in the room to seemingly «dry out» the puke, and there were no open windows in our room, and the door was shut. We spent about 45 minutes in the hall waiting for them to remove the fan and get someone to actually clean the spot. Once the fa was gone, the smell decreased tremendously, and someone finally came by to clean the carpet. After she was finished cleaning, we left again. The next day we were to check out, we wanted to get some kind of discount because of the inconvenience and the front desk assured us that something had and was going to be done about it but she would have to talk to her manager. So since we booked the hotel ahead of time, they let us leave and they had our info. Later that day we get a call telling us they will not comp anything and we will pay full price for our room. Needless to say, we were pissed. This hotel experience was horrible, and I feel even worse for my sister who was getting married that this was her Bach party. Oh, and the cleaning crew that put the fan in there, threw away an entire bag of toiletries that belonged to my sister.

Came here with my girlfriend for a romantic weekend close to the beach. The hotel was easy to get to off of PCH, parking can be a challenge but there is ample space split between two parking lots: one in the back of the hotel where the lobby is located and the other lot across the street from the hotel. The staff was pleasant with us but MIA for others since there was only one person behind the desk checking in people and offering customer service to current guest.
We got a room on the 4^th floor with a King size bed with a partial ocean view. The room was very nice, appealing to the eyes and comfortable.
The AC worked great and the double glass sliding doors kept the noise of traffic from PCH to almost nil.
The pool area is also nice with wooden tables and lounge chairs mixed in with cushion lounge chairs. The clean pool water was at a perfect temp for the summer day, there was some sand on the bottom from those taking a swim in the pool after spending the day on the beach. Some of the negative of the place are: the carpets are well worn and dirty both in the hallways and rooms, the ice machine was broken, the place is like a maze trying to get to the pool and lobby, and the elevator made a large bang when it got to the ground floor.

Stayed here on a groupon deal. 2 night stay for $ 230 with bike rentals. Not to shabby. Rooms are nice, bed is a little hard but I still manage to sleep. Parking lot is small but it is nice that they have an overflow lot. The hotel is across the street from tower 61. You can take towels, chairs and umbrellas to the beach which makes it very easy to enjoy! The front desk is very helpful and polite. Good food close by and plenty of things to do within 2 miles. Smack dab in the middle of Newport to the left and Huntington to the right.

They really need to install lights (preferably very bright ones) in the overflow parking lot as well as security cameras. I was the victim of a hit-​and-​run in the second parking lot on New Years Eve. Given the not-​so-​great parking jobs of many of the patrons in the preceding nights, I am sure it was another guest. My back tail light was broken and the paint was scraped off down to the metal. Had the hotel staff enforced parking rules (i.e., not allowing enormous trucks or SUVs to park in cramped «compact-​only» or «car-​only» spaces), I would have likely been able to park in the well-​lit primary parking lot and avoided being subject to the incident. I do not think we will be returning to this establishment.

We were in Room 102, facing Pacific Hwy, road noise, inconvenient parking next door, and you PAY to park. The hotel is on the footprint with no land. Instead of hearing ocean sounds, all I heard was plumbing, bumping, cars booming and peeling away from the light signal, literally by my head. If I slept an hour, I’d be lucky. In addition, I missed breakfast, because I was so darn tired!!! The room was clean, flat screen TV with tons of Spanish stations (???) The room is small for the price I paid, $ 100 plus. Thus room worth $ 50 tops… bad decision again!

Awesome View, but terrible guest services. Cleaning lady stole something from my room. When she was confronted about it in the front lobby she pulled the item from her pocket. Then accused me of smoking in the room.
The item was a glass millifiore sculpture by Sarah Krunk and well over worth $ 1200. The manager said the item was to be used as «evidence» that I was smoking in the room. (I still dont understand why it was taken from me?)
Love the area, but would rather stay at a hotel that doesn’t hire people that steal. Then charge you extra when they have been caught…
Lesson Learned the hard way… :(

I bought a LivingSocial Deal for my parents. They turned it in for a weekend getaway. Granted it’s more of a staycation since they live in SoCal, but they really loved being near the beach. The location is on PCH across from the beach houses on the sand in Newport just past Cappy’s Café. Check-​in was easy and they even got a free one hour bike rental included with the LivingSocial offer. Parking is on-​site and originally it was $ 5 but they had raised it to $ 7 per day. They should have honored the previous price since it was printed on the LivingSocial voucher but what can you do. The room was nice even though the view was of the parking lot but since it was away from PCH, the noise level was quite low. My parents enjoyed their little staycation and may be repeat customers in the near future.

This place wasn’t amazing. The first thing that struct me as odd was the couch in the parking lot that looked like it had just been hosed off. Fine whatever, things happen. I walk into the lobby and WOW, what is that stench?!? The lobby and breakfast room smelled funny and we were never able to put a finger on it.
The room was decent, comfy bed and new TV. The bathroom was ok, ok shower, someone’s chewed up gum on the floor in the bathroom… what? Gross.
Back down to the lobby area for breakfast the next morning… what in the world is that smell? Still have no idea. Breakfast was just as good as any other continental breakfast. With the smell in the air, it kind of made me not want to eat any food from this place, but I reluctantly did.
Overall, in a pinch it’s not a bad place, but I would probably look elsewhere if I had the time. So, I guess I’ll never be going back to find out what that smell was.

Best Western Newport Beach is a slightly generic but dependably clean and pleasant Inn, really close to the beach in Newport. I found our room quite comfortable as they gave us 4 pillows, comfy beds and a spacious, clean area. We had a fridge, too.
The staff were all nice and the public space was clean. The best part was the free breakfast. They had a lady manning the waffle iron so you got fresh, SOFT, warm waffles or wafflettes in the morning before 9:30. They also had some juice, fruit and a small bread/​cereal selection.
The parking lot was a little tight but they have overflow parking just to the side. The hotel is within walking distance to a couple of restaurants and a liquor/​general store.
Overall, I’d stay again and recommend it to my friends.
Might see ya there!

Best Western Platinum member review:
I have been traveling to Costa Mesa for business every month since September 2012, each trip is for 2 – 3 nights, and would need to continue for the remainder of 2013. I have been staying at a different Best Western Plus in the area but I booked too late and it was sold out. There is a huge difference between both hotels. This was my first time staying at this hotel. They recently changed it from a regular Best Western to a Plus. While checking in, the front desk stated there were a number of rooms available on each floor and if I had a preference. I mentioned to him everything above and knowing I’m a Platinum member, you figure he would had given me the best room available. If this was it, then I really down graded to what I have been used to.
The good:
*Location — beach near, at least four good restaurants, and liquor store. All short walks.
*Room was very clean.
*Mini refrigerator.
*Bathroom toiletries were Bath and Body Works.
*Bathroom — décor, clean, good size.
*Breakfast — area clean, decent selection, attendant was very nice.
The bad:
*Parking lot is terrible, super small spaces and if you have a big vehicle expect more dings. The main lot has about 20 spaces, there is another lot with not much more spaces, it’s across a ways and not secure. Then charge $ 5 a night for parking?
*Room 402 is very small with over sized furniture.
*One window screen is missing and the other screen is damaged.
*The remote has no channel guide.
*The air conditioner is loud, doesn’t cool and doesn’t automatically turn on and off. You can’t even hear the TV or talk on the phone when it’s on.
*No room safe.
*One ice machine for the entire hotel and it was on the first floor. The hotel has four floors.
*Doesn’t seem like that they pump air in the hallways so it will get humid at night (during the day they have the windows open, closed at night because of the highway noise). Because of this there is a smell to the hotel.
*The mattress was super hard and very uncomfortable.
*In the mornings it will take a while for the hot water.
*Wireless network is slow, couldn’t get FaceTime going right and I tried two different devices both nights. This is a big issue for me since I’m away from the family and I have two little ones. Only wireless is offered.
The strength of the hotel is the location and the biggest weakness is parking. What didn’t make sense was to charge for parking? I travel a lot for business and pleasure, this was the first Best Western Plus I visited that charged for parking.
There are things in their control that they can fix and should:
1: Don’t charge for parking.
2: Change the AC Units.
3: Make sure windows have screens.
4: Add at least another ice machine (3^rd floor)
5: Replace the mattresses.
6: Replace the TV remotes with one that has a guide.
7: Change the Internet provider or find a way to increase the speed.
Long term they need to address the parking issue. Both nights I was there the main lot was full by 7pm.
There is a lot to see in the area than just the beach and to worry about having a parking space when returning to the hotel alone is not worth staying here. The area of the beach by the hotel is only good for surfers, tanning, or just walking. The beach playground and pier are a few miles away, too far to walk.
I will post some pictures including the main parking lot…

If I were to rate this hotel based on the room and front desk alone, I would give it a three stars. The front desk was average, and the room was disappointingly small.
However, what really blew me away (in a positive way) was the breakfast. Don’t skip it! Brenda, the lady that serves waffles, is the most friendly hotel employee I’ve ever come across (and I’ve stayed in some VERY fancy executive suites before). Brenda planned out both days of the weekend for my wife and I and made our get-​away magical. She deserve six out of five stars.

Stayed here using a LivingSocial deal. Easy check in, but what was weird was that our room wasn’t ready when we went in… the cleaning staff quickly set up our room which was kinda awkward for us just waiting lol. The room kinda matches the pictures online but was very small and cramped… mainly due to the small room vs. big furniture. Also smelled kinda weird? lol.
We took advantage of the bike ride rentals… it was nice but I wish there were bike lanes by the beach… the beach area across the hotel is mostly residential which was cool as it was empty but not alot you can do other than tan and swim lol (no showers, bathrooms, sidewalks, etc.) So we biked around the residential areas… nice views of all these beach houses lol. Breakfast was cool… they have a continental breakfast with oatmeal, hard boiled eggs, cereal, pastries, and made to order waffles made my a very nice lady named Brenda! She was extremely nice to talk to and she took care of our waffle cravings well.
Overall a nice stay, but as you can see it wasn’t amazing… It serves its basic purpose but not something I enjoyed like other hotels/​inns I’ve had stayed in the past.