Auntie Anne’s Pretzels

This pretzel shop smells so, so good. Sure, it’s not health food but this laboratory designed masterpiece of fat, sugar and salt does have it’s place.
Sadly the two girls working there looked very tired and they were running out of pretzels fast but we were very happy with the pepperoni ones we were able to get. Plus at $ 3 each they are not price gouging.
Thumbs up to the girls there and a nice snack to ease the hunger :-)

I went here with my son and there were 2 mall employees in front of us and they were giving them pretzels and asking their names because they were 2 females then turned around and charged me and my son 2 mins before closing. Maybe I should have sent my wife by herself. They were not friendly. Don’t go here!

Worst pretzel I have ever had. The pretzel was not even fresh. Tasted like it has been sitting there for hours. Never coming back. Wetzel Pretzel is 100% better and who doesn’t take American Express really?

I wish that pretzel stores weren’t just at the mall.
This Auntie Anne’s is a super small location, located in the same area as Casey’s Cupcakes/​Lush/​Brandy Melville.
The pretzels are so good, never had one that was hard/​stale! I always get the cinnamon sugar one because my inner dessert junkie/​sweet tooth screams for it. I always use a BOGO coupon (which I’m not going to lie, slightly embarrassing because I don’t believe anyone uses a coupon there). But the service is always great! The guys who take my order are always nice and asks me about my day/​what I’m shopping for, etc. And if they have a new batch coming out in ~5 minutes, they ask if I want to wait for the fresh ones.
The pretzels are always really soft and chewy, and it’s one of my favorite food items ever.
The line can get a little long during lunch/​prime shopping hours, and because the location is so small, it gets really packed.

Terrible customer service. The associate, Mina, (or should I say «Mean-​a» was not very friendly. She was in such in a rush to get us out the door when we were their only customers, I didn’t get a chance to put my order in when she ushered my girlfriend to pay up. She handed my card back and promptly left us after *I* told her to have a good day.
The pretzels were good ‘cept we got stale ones. :(

Throughout Fashion Island’s evolution over the years, many stores have been added/​have disappeared from the area, but Auntie Anne’s has remained a staple and has been there for as long as I can remember. I’m not a huge pretzel fan myself but have grabbed food here occasionally, and most recently stopped by yesterday. I think my overall experiences here have been 4 stars, but yesterday’s was sub-​par.
I ordered the pretzel nuggets/​bites (almond with caramel sauce). I thought these nuggets would be mini pretzel pieces baked individually, but they literally just take one pretzel, cut it into little pieces and drizzle it with caramel sauce. What. I could do that myself. The pieces I were given were an awkward, kind-​of-​warm temperature, and were rather stale and lacked the crispy exterior that I look for. Basically, the pretzels tasted like it was sitting out for a while. Disappointing. Not to mention these few, stale pieces set me back $ 5 – 6.
I know Auntie Anne’s can do better because literally 2 seconds before I stepped into the store, I was given a free sample (cinnamon dusted sugar with frosting drizzled on) and it was good!
Must’ve been unlucky.

One of my obsessions and I wish that pretzel stores weren’t just at the mall.
This Auntie Anne’s is a super small location, located in the same area as Casey’s Cupcakes/​Lush/​Brandy Melville.
The pretzels are sooo good, never had one that was hard/​stale! I always get the cinnamon sugar one because my inner dessert junkie/​sweet tooth screams for it. I always use a BOGO coupon (which I’m not going to lie, slightly embarrassing because I don’t believe anyone uses a coupon there). But the service is always great! The guys who take my order are always nice and asks me about my day/​what I’m shopping for, etc. And if they have a new batch coming out in ~5 minutes, they ask if I want to wait for the fresh ones.
The pretzels are always really soft and chewy, and it’s one of my favorite food items ever.
The line can get a little long during lunch/​prime shopping hours, and because the location is so small, it gets really packed.

Was starving after waiting 2 hours to see Santa with my grandsons yesterday and the pretzels hit the spot. They were just freshly made, warm, buttery and salty. On a freezing Sunday afternoon this was the ticket! Service was spot on and with so many great choices. My favorite go-​to at Fashion Island for a quickie.

I’m a big fan of the almond pretzels. you can also buy the specials. ;)

We love stopping by this Auntie Anne’s to get pretzels and lemonade while shopping at Fashion Island. The pretzels are always warm, soft, and delicious. The cinnamon-​sugar pretzels are our favorite, and the pink lemonade is sooo good here.
I can’t always say the service is great here, especially when it gets a little busy, but the pretzels are always yummy.

The pretzel itself was 4 star, but the incompetent slow service knocked it down. Please get more intelligent workers, who speak and understand English. It was annoying repeating my very easy order 3 times.

I LOVE YOU AUNTIE ANNIE’S JUMBO PRETZEL DOG CAKED IN WILD MUSTARD!
Your service is just alright, even though I’m usually the only one in the shop when I go… and usually an arm’s length from your employees… but you make up for it with tender, delicious, flaky, fluffy pretzels… wrapped around a frankfurter…
Ohhhh and don’t even get me started on the red lemonades. Holy hell.
Picture attached. Guilty pleasure for sure. I will buy two or three of these and then sit at the top of the lot at Fashion Island and just people watch.

Whoa — how does this place only have 3 stars???
All Auntie Anne’s Pretzels are not created equal. As a proud frequent buyer card holder for the past 12+ years, I have tried their pretzels at lots of different locations. And, this one is head and shoulders above the rest. I once pointed this out to one of their employees and he told me that they have gotten awards for serving some of the best Auntie Anne’s Pretzels in the whole franchise.
Try the sour cream & onion, garlic, and cinnamon. My mouth is watering just thinking about it.

3.5 Stars
This is my second favorite Auntie Anne’s location out of the 3 that I have visited.
I had the almond pretzel, which is my favorite dessert pretzel from Auntie Anne’s. I would have given this place 4 stars if they weren’t cheap on the almond crunch topping.
I will try the cinnamon one next time and see if they coat that more evenly.
P. S. It’s interesting that the other locations are noted as «Auntie Anne’s Soft Pretzels» ’cause their pretzel’s are harder than Wetzel’s AND their company/​land lords identify them as just Auntie Anne’s Pretzels. Hmm…

So, been coming here for years! Sometimes when you are starving, a pretzel tastes soooo good! My fave is probably the sesame seed. But, the cinnamon/​sugar is really good, too. My daughter used to love and watch the guy making the pretzels when she was little. Glad it’s still around. Check out their website for coupons!

I used to work across from here back in the day… the workers are cool and would give us remaining pretzels at the end of the day and would give me free dipping sauces. Unfortunately that was a couple years ago and they no longer give me free dips.
Drag: All the Newport moms are never paying attention and always take extra long to order. it’s PRETZELS, pick and go!