LA Fitness

All they care about is their numbers. Staff always on their phones. Slobs wearing workout clothes then jump into whirlpool or pool. Was told to come and get a staff member. I didn’t know I was also employed to do THEIR job.

A lot of the reviews about this gym are absolutely funny. People pay good money to be a member to L.A. Fitness, but are the biggest slobs on the planet. L.A. is probably the most upscale gym that I ever belonged to, but people treat it like a city dump. No wonder why the employees can’t keep up with the maintenance here, I give the employees alot of credit for dealing with the slobs here. I wonder if people do this at there homes? People please clean up after yourself, you workout for a better healthy life, but are very lazy to pick up after yourself. People also complain things are being stolen from their lockers and cars, 2 solutions buy a lock and lock your doors in your car. The only complaint I have about this gym, is bring back the juice bar.

I want to join this gym. But I have been contemplating because of all the negative reviews. But those reviews were 4 or 5 months ago. I’d like someone to tell me if this gym will be good for me. Thank you.

I’ve been waiting awhile before writing this review because I was hoping that the things I’m unhappy about would be corrected. I can no longer wait as I am truly disappointed with this gym. I’ve been coming here since it opened in this location and for the first 2 years or so, it was fine. Now, things that are broken take forever to be repaired. The spin bikes (which are always in use) are broken quite frequently and there’s always an area with 3 – 4 bikes that are in disrepair and unable to be used at any given time. I would suggest regularly monthly or bi-​monthly maintenance to catch these things before they happen? Next, the dumbbell situation… the 15’s, 20’s and 25’s are always missing, even when the gym is mostly empty. Where do they go? They definitely need more weights first of all and second, maybe have someone walk around and put them back if customers don’t. And if you forget to bring your water with you, let me tell you, you’re SOL if you think you can buy a bottle there. Yes, there are fountains but sometimes you need a bottle so you’re not breaking up your workout to keep getting water. The shake area is always closed now so you’re screwed there. They have a huge water vending machine which is constantly lit up and running but guess what, constantly empty. Is it that hard to keep that thing filled? I’m not hard to please. These are very basic things that with the amount of money we are paying for a membership should always be addressed and handled. I recently visited the facility in Farmington by the mall and I would absolutely go there all the time if it was closer. Everything is A+ over there. Come on guys, a little more effort and attention in Newington would fix things right up. If these simple things are addressed and corrected, I would be happy to adjust my review but for now, this is where we stand.

Under new management! Friendly, warm and welcoming environment! Facility is well maintained and clean, whenever something breaks it’s gets fixed ASAP. Would definitely recommend!

Great gym, lots of space to workout and lots of equipment. Much bigger than other LA Fitness gyms I’ve been to. The manager who helped me with my membership was actually friendly and knowledgable about fitness. Glad I finally found a good place to workout!

Among the worst. Equipment is constantly missing (hand weights) not even misplaced, but just missing– or things are broken, walls smashed, clocks missing or broken. Machines out of order for weeks/​months. Carpets are filthy and smelly. Locker rooms are ok, not great. West Hartford way better.

In general, it’s fine, but they need to be much, MUCH quicker about fixing broken things and they need to scrap the DJ who plays music so loud, I can’t hear my cranked headphones. I do not want to hear the remix of Blurred Lines. I want to hear music that I like in my headphones.

This is a long post but I am compelled to give all the info from my first and last visit to LA Fitness.
Not all things are terrible at the facility. For those looking to do their own thing and is knowledgable enough about fitness equipment to do what you want with good options — this place has that for you. There are two different weight sections — one free weights and one machines. They have a variety of cardio machines, an ab workout area, a pool, a couple racquetball courts, a basketball court and fitness class rooms.
I didn’t find the facility to be dirty like many of the reviews speak about. But, I was there for 45 mins so I can’t say my opinion on that is credible. As far as customer service — I did find the girl at the front counter to be anything but welcoming — she looked and acted as though she was sleep walking her way through her shift. And the absurd amount of employees (not working) to her right, didn’t care to assist her when there was a line behind me to scan their cards.
NOW, the reason this place caused me to leave the facility immediately to send my cancellation letter is because I had the creepiest experience I’ve ever had at a gym. I was stalked by an employee and although I’d like to say I’m exaggerating, I don’t think I can.
After finishing my cardio, I used the ladies locker room which is located in this dimly lit hallway and planned on doing some weights. I walked out with my headphones on and this guy (whom I have never seen/​met in my life) was waiting for me outside the locker room. He was pointing at me and calling me by name, so I take off my headphones and awkwardly say hi to this complete stranger. He then begins to tell me how he’s called me to try and set up a work out. I’m thinking how in the hell did you get my number and who are you?! I finally realize he works at the gym and is about to pressure me into training BS that if I wanted I would have asked for, but I digress. I let him know I didn’t receive anything and headed towards the weights. I had to stop as he enthusiastically lets me know that we can go do it now. I start becoming irritated and feel my face giving the «are you effing kidding me?» vibe. I told him I was leaving for an appointment and didn’t have time, which he responded it would only take 2 minutes because he will just schedule it for later. I informed him that I won’t be around the next 3 weeks for work, which he questioned saying wow 3 weeks? He could obviously tell I wasn’t telling the truth and seemed to drop it. I tried walking away again and he started to question me on how I got such an «insane rate» that it was «crazy» how I got what I did from signing up online. His awkward and accusatory way of bringing it up was disgracefully unprofessional especially as
fellow members pass by us and made me think the facility is scamming people when they go to sign up in person. I let him know about the company discounts (which he should’ve known since he clearly knew everything regarding me and my account). Did I mention I never met this man before in my life and he was waiting outside the women’s locker room and knew my face, my name and my payment information? CREEPY.
My response apparently satisfied him but I wasn’t sticking around any longer to find out as I walked away from him, out the front door and to my car. I drove to my house, drafted my cancellation letter and went to the post office to send it out certified.
If you want some random dude you’ve never met to creepily approach you by name after you’ve just stepped out of the locker room, who is able to recite the details of your account, questions you on every response you give and is shocked that you paid less than what I can only assume is some unjustifiable amount they normally scam people into, all to try and pressure you into their BS training program… then this is the place for you.
Note to LA Fitness: your equipment and amenities can sell themselves. SO– invest in training your people to provide quality customer service that makes members feel welcome and comfortable in your facility vs. pushing a high-​sales, sketchy, accusatory, incredibly off-​putting environment. I’ll spend much more money to go to a locally based gym where I can walk around in peace than to ever step back into the ridiculous environment that is LA Fitness.

Well today probably validated all of my suspicions about this facility. Don’t get me wrong, I am NOT a clean «fanatic,» but I do appreciate a certain level of cleanliness. I am a consistent user of the pool at La fitness. Today I made the mistake of getting in the whirlpool. Well let me tell you… at first I thought my eyes were just shot from the chlorine when I saw that the ‘bubbles’ in the whirlpool were green and black. Then I thought «well maybe that woman near me dunked under and her makeup came off her face.» Well wrong on both counts. I turned around, and much to my horror the sides of the whirlpool were dripping (what looked like) mold. I told the girls at the front desk and they looked horrified, stating it was just cleaned??? I don’t know who is cleaning, but news flash… Hire someone else. My skin is still itchy from this experience. I think the department of public health shoul sample the water. Hey all you folks out there who want to stay healthy-​avoid this place… the germs will kill you!!!

Over 4 years ago, I bought a membership to the LA Fitness in Newington for my father. I still pay for his membership as a gift and have a direct payment from my credit card.
Three days ago, I received a phone call from my father that the gym called him and said that his membership would be cancelled if he did not pay his bill. I immediately knew what happened — I had lost my credit card last week and canceled it. Mastercard issued me a new card but it was going to take a few days to be mailed to me. Not wanting there to be a problem with his membership, I called the Newington LA fitness right away and spoke to a woman who answered. I explained to her who I was, and she knew my father, and I let her know that I could have a new credit card number is a couple of days. She told me not to worry because my father was already paid for the month and that he could still work out there for the month. We decided that I would call back in at least a week’s time with the new credit card information.
Well, obviously that information was passed on to no one.
The next day, I received a phone call from a young woman in Houston. She had just called my father and he had given her my number. She told me that the bill had not been paid and his membership would be canceled. I explained to her the same thing that I did to the woman at the actual gym.
I assume that these people who call are getting some find of commission because she badgered me to give her a payment method. When I told her I was trying to make it through the snowy streets with my toddler, she asked me to take down her cell phone number to call her when I could. Really? In a blizzard with a toddler, I am going to jot down her number? I told her that I would call the gym directly as soon as I had my credit card again — just like I had worked out with the gym.
In these past three days, my father has received THREE of these phone calls PER DAY from LA Fitness associates telling him that his membership will be cancelled — which is in direct contradiction to what the gym told me — that he was already paid for this month and that he could continue to work out.
I received another phone call today from a man in New York (again my father had given my number to one of these agents) and the man told me again that his membership would be cancelled. I told him that I could call the gym as soon as I could today (my card had come in), as soon as I was home. He would not take that for an answer, telling me «Well, what I can do for you…» and I asked him to please stop calling me and my father.
My father, at the same time, went to the gym today. He checked in as he always does and was let into the gym. Then an associate came up to him and told him he had to leave because his bill was not paid — this was said in front of other clients (and this was all three days since I spoke to the gym who told me he was paid for a month).
As soon as my father called me to tell me that he was asked to leave, I called the Newington gym and asked the Manager why one associate would tell me that I was all set for at least a week, then to be badgered by LA Fitness phone calls (reminder that my father received THREE CALLS A DAY from three different people) and then have my father asked to leave in front of clients. This manager kindly (finally someone who was helpful) worked out with me that I would call back in two hours, when I was finally home, to give them my new credit card information, and he mentioned that he would notate the account to not have anyone from LA Fitness call anymore.
Obviously there is no communication between departments in this company. What terrible service. It’s way too corporate.

Been a member for 3 years. The Place has really gone down hill. The staff is so unfriendly and unaccomidating. I asked for a replacement swiper and she wouldn’t give me one because she said you only get two then need to pay for them so wait until you loose it. I think that key swipers are one thing that should be included in our monthly payments. It is like charging for water in a gym. Also, they take a rediculous amount of time to replace broken equipment. The small lockers for keys and wallets have been broken for 6 months without repair. The hot tub was broken more than it was working at about a 6 month stretch. The exercise balls are never refilled with air. Sometimes there is no soap in the men’s room. I can go on and on.

If I can give this place a 0 I would have. Hard sales people to take your mine but try to stop your membership you need to talk to this one guy who is never around. I’ve been trying to write to corporate to cancel for 3 months now. They keep charging my account. My next step is writing to the BBB. I should have checked there first. Seems like I’m not the only one they keep charging. What a frustrating experience. How does a place like this exist.

Price seemed right for what they offered. I was asked by a trainer if I wanted to meet with him and he would take me through my first work out. GREAT! He called me the day before to confirm. I got there and was told he was running late (really??)
20 min. later I was told a different trainer would be helping. I listened for 10 min. to him going over the fitness process and finally realized this was all about selling personal training service of which I can’t afford.
I guess that was my first work out because he shook my hand and said good luck.
OK…I get it the trainer have to eat and there are plenty of folks out there who can afford one. But please don’t lie to me. I’ve been in sales for over 30 years and a lie is the best way to lose a customer. Thank you Walter for not helping me with my first workout… Thank you Dennis for not showing up on time.
I will be using the Farmington location from now on.

LA fitness just lost over $ 700 per year because they couldn’t comp. me 2 months of fees for destroying my iPod! I placed my iPod in the slot on the treadmill, and realized it was TOTALLY SUBMERGED in someone’s sweat! I advised the manager that their equipment has pockets full of sweat where people are expected to place their belongings, and not only did he tell me I was «beat» he didn’t even tell anyone to clean it up. So, my friends, if you go to LA fitness, be weary of their disgusting equipment. It might just ruin your iPhone, iPod, etc. And when you tell them you’re not happy about management not addressing the issue, they will oddly enough seem happy to see you cancel your membership, even if you’re a long time member.

The chain overall I like all other locations are great. This one is not clean. Really annoying since that is the reason I left my other gym. I’ve mentioned it to the gym manager and my guess is that it falls on deaf ears. Again all other locations are great

This place is FILTHY. The management is horrible and they won’t address the numerous concerns and complaints. You call corporate and they do nothing. Dirty dirty dirty. The only employees who work hard are the three maintenance staff… Just too few people to keep a huge club clean. The funny thing is all other clubs are clean… Farmington, Bristol, south Windsor… If there was a cash register you could steal it off the front counter because all the staff do is text and Facebook. The place is horrible.

I chose to sign up for this gym because my brother used LA fitness and it seemed simple enough to add myself onto his membership. Signing up was no problem, it took no time at all. Upon my sign up I was told I get a free one hour session with a personal trainer.
I scheduled this for the following Monday at 9:30 am. I arrived at 9:20, a little bit early, and was told (with attitude) the trainer was not there yet and to check back in a few minutes.
After warming up on a treadmill for ~15−20 minutes I went back to the desk and my trainer was still not there. I proceeded to work out by myself for the next 30 – 45 minutes, and NEITHER of the trainers showed up. I was told they would call me to reschedule, but no one ever did. I called them today and rescheduled for myself, during the same time and day as last time. We’ll see if anyone ever shows up.
Not to mention I want to use the racquet ball courts and do not have my own equipment. I went to borrow some from the front desk but they only have ONE racquet (their other one is broken) so how am I supposed to play with a friend?
Depending on the time of day it is not busy (mornings during the week are not crowded at all) but it does appear to be dirty most of the time, and the staff at the front desk does nothing except talk to each other and play on their cell phones, ignoring people.

My place to burst my stress :)

I am shopping gyms in the area, and LA Fitness was my last stop. I walked in to their front desk, and asked the girls behind the counter if they had a brosure or flyer with their membership info.
One if the girls took the initiative and asked me if I was ever a member of their gym.
I said no. (And avoided pointing out that this is an incredibly stupid response to my question).
The girl looked me up and down, and I guess since I’m overweight said «Well, why the hell not?!?»
I got out of there as soon as I could. You suck, LA Fitness.