Best Buy Newington

New Sixx AM cd came out today, had to stop at the local best buy to pick it up. The staff is always friendly at this location and always asks if I need any help. I never dealt with any rude associates at this location. The checkout out was quick and cashier was also friendly. Keep up the good job!

this review is for the installation department. My father had a remote starter installed at this location a couple of weeks ago. The entire job took 5 hours to do. Far too long but in any event, they had some difficulties with the job. I would have rather they just came out and told us there was an issue but instead they tried to pass off the job as complete. The car starts but the drivers door doesnt unlock. The install rep said this was a safety feature with the remote starter…(think about this for a second… you can start the car but you cant get in to the drivers door. EVERY OTHER DOOR UNLOCKS… how is this a safety feature???) Of course something went wrong with programming the drivers door. BUT WE WERE TOLD AGAIN, THIS IS NORMAL. So, my father told them to remove it and put everything back, we dont want it anymore. We were told they were closing and he has up to 30 days to return it or have another best buy look at it. GREAT CUSTOMER SERVICE… So now we have to drive to another Best Buy and have them look at something someone else was paid to do.

Just average big box. Understaffed all the time. Know what you want before you get there or do your own research on what you want to buy.

I wandered the store, which had very few customers at the time, and not one employee even spoke to me. I had to go to the front and ask where car audio was and I was pointed in the right direction. I stood there for several minutes and, again, not one employee even asked if I needed assistance. I went back to the front and asked for help. What did I get? A guy who made me feel like I was bothering him for asking questions and wanting to buy something. When I was ready to make my purchase I asked him to explain the estimated price breakdown that he printed which was higher than the posted sale price. He was almost rude and told me I was wrong because I was adding tax — which made no sense at all. First, I wasn’t adding tax. Second I was CLEAR in asking specifically about the price difference. He started telling me that his printout could not account for the sale price and he couldn’t give me an accurate printout of what I’d have to pay. I just wanted to know how much I’d be paying and this was apparently too much to ask.
Bottom line.
Overall terrible customer service.
It was a waste of 20 minutes.
I’ll never visit that store again.

Not being technology savvy at all when ever I walk into a store such as this I’m a total fish out of water and depend heavily upon someone who works there to help me navigate. Of course finding someone when you walk into Amazon’s Showroom is a challenge in itself.
I’m sure his place always has what I need but I normally walk out because I can never seem to find anyone to help me. Today though, got lucky because was able to to cut in quick enough to ask where to find what I was looking for, since I actually knew specifics this time it worked… a quick point and I was on my way to my coveted item. Walk to the check-​out and find that abandoned as well. Ok now this is a first…3 minutes later the young lady saunters over and completes our purchase, pleasant enough.

Excellent customer service at this location. I don’t know too much about cameras and needed a lot of questions answered today. Nelson in cameras was extremely helpful and helped locate lenses at another Best Buy for me. I also learned that the West Hartord location is conducting free camera classes which I definitely need. I also noticed that everyone I came across seemed genuinely friendly and helpful so I will be back to this location for sure. Thanks everyone!

Customer service here sucks in store and on the phone. I called to ask if they had any open box iPhones. The staff member said they don’t actually sell open box iPhones, then said sorry, then HUNG UP on me. I had other questions but I wasn’t even given a chance to ask.
Time and time again the staff here proves to be incompetent. The staff at the West Hartford center seems to always be more knowledgeable and friendlier. Don’t waste your time.

I placed an order to pick up at this location through my credit card reward points. There were two items on my order. They said one was not in stock despite my verifying on both my card’s site AND Best Buy’s website that it was in stock. I picked up the one item and went to wander the store for a few minutes and what did I find? The other item I had ordered was sitting on the shelf. I walked it up to the pick up area and was informed that they had already done a «no pick» so they couldn’t give it to me (unless I wanted to place a new order). However, 2 weeks later, they still haven’t cancelled the order with my Rewards program so I am out the points and I have not received the product. All because either someone was too lazy to pull the item or they didn’t want to give me the only one on the shelf. Garbage customer service either way. I will stick to getting my electronics and CDs on Amazon.

I’ve only been in here once– usually, I just buy stuff on Amazon. I was looking for a replacement power cable for an amp, and I thought «oh it’ll be easier to check them out in person.» I was so unimpressed with the staff. They were friendly enough but didn’t know where anything was and didn’t seem to know where their stock was kept. I left empty-​handed.

Horrible customer service at the online pickup desk. I was asked for my last name. The associate then said «I need your ID and Visa card» I handed her my ID and best buy card (which is what I used to pay for my order when I ordered on line). She shoots me a look and says «I said VISA» I told her I did not order with a visa I used my BB card. She then held up a dvd which I did not order and said «you used a Visa» needless to say she would not listen to me even when I offered to show her my email invoice. So she realized her mistake and laughed about it. Never saying I’m sorry my mistake. Apparently the order she had the customer had a similar name. I will be going to Meriden from here on out.

This is what happens when you buy major appliances from completely expendable employees with the brain power of a Roomba.
Thanksgiving Night, 9PM: Dishwasher purchased, delivery and haul-​away purchased, installation allegedly purchased.
Key word: «allegedly.»
Made it extremely clear to the sales associate that I wanted to have a new dishwasher INSTALLED in my home, because I am not a goddamn plumber. She made it so with a bedazzling series of clicks and clacks on her magical sales terminal, and I was all set [allegedly], at a great Black Friday price no less!
One week later, two strong men show up at my house with a dishwasher, and ask politely, «So… where do you want it?»
«Uhm, I want it under my counter where the dishwasher belongs. Was that really a necessary question?»
«The invoice only includes delivery, there’s no mention of installation.»
Idiots.
Three fold they have screwed me over on this one:
1. Wasting my time and my high hopes this morning with an incorrect purchase order.
2. Making me think I was getting a Black Friday deal. When I went back to the store today to voice my rage, the price was still the same. A lie by omission, and sales at its finest.
3. Snookering me out of actual Black Friday deals at other retailers [ones that might have known how to set up an installation appointment], because it is now obviously too late.
Now I’m gonna get me the same dishwasher, at the same price, from a different retailer.
Everything that can be purchased at Best Buy is available at better retailers, or cheaper online. Their date with Chapter 11 is pretty much imminent.

Since hub’s laptop decided to hit the bricks after being accidentally knocked down to the floor from the bed, we headed over to Best Buy for a replacement.
When we arrived we were greeted promptly by the employee standing at the kiosk located between the entrance and exit doors. We made our way to the computers department and within a minute of arriving there we found a laptop similar (but a bit better) to the old one with a really nice price tag. About a minute later one of Best Buy’s «computer specialist» (I guess it would be an appropriate term) came over to see how we were doing and assist us. We pointed out the one we really like and the specialist noticed that since there was only one box of that model left on the floor, he informed us that he will go to the back to get us another one that haven’t been sitting out. How thoughtful! Unfortunately, there weren’t anymore left, but still we got the last one!
As we were being rung out, of course, we were given the whole spiel about the protection plans for the laptop. I understand it’s a business and they have a partnership with Geek Squad, et cetera, et cetera. But the good thing was it was not being crammed down our throats to get the protection plan but something for us to consider and that we were not obligated to buy it. Since hubs is known to be a bit klutzy (oh boy I hope he doesn’t see this!) we decided to get the two year plan. It made sense for us to have it.
With the plan, it included Geek Squad support and even cleaning out all the unnecessary programs that comes with the computer (you know, all those trial softwares). So after we purchased the computer we brought it over to the Geek Squad desk to leave it for the night for them to remove all the unnecessary stuff. We were given paperwork with the estimate that the computer will be ready at noon the next day. Ok, good enough for us.
The next day, though, our computer was not ready by noon but at 5:00 pm. A minor inconvenience but it didn’t throw our whole day off. When we went to pick up the computer, the Geek Squad «agent» took the computer out of the packaging, turned it on for us and noted everything that was removed and what they did, etc. He made sure that we were satisfied and all our questions were resolved before he sent us on our way with hub’s shiny new toy.
Overall (if you don’t want to read my long review):
–wonderful, professional service
–questions we had were answered to our satisfaction
–explanations were clear
–no pressure into buying protection plan
The only thing was that Geek Squad’s estimation for when the computer would be ready was way off, but other than that, we had a good experience with this Best Buy.

Very disappointed with customer service’s decision at this store to brush me off, instead of taking care of a valued customer. Long story short– went back with a faulty/​broken item after 4 weeks, and I get no help. «Sorry, it’s past 15 days…» Now I have to deal with manufacturer for a $ 28.00 item. After considering what I’ve spent at Best Buy stores over the past few years, it’s very unfortunate that they handled it this way. I deal with multiple Best Buy stores frequently, as I deliver freight to them as well as buy ALL my electronics/​accessories there… the whole while using my Best Buy card. Not anymore.

One of the few places around were you can still buy a physical CD.
Although the selection of music available for purchase at the store has dwindled in recent years due to the numerous on line options available for music purchase, they still have a good selection of CDs.
As their music selection has decreased Best Buy has increased the amount of home electronics and appliances they sell. I have purchased several electronic devices here and I have never had a problem. For the most part the sales people are fairly knowledgeable about the products they sell.

i like being stalked by salespeople. this place is perfect.

Had to go to the gaming section in the opposite corner of the store to get assistance in buying an iPad. Sales associates were watching tv and when we approached him he walked away. Horrible customer service here.

We went to buy an iPad for my daughter last week — I was disappointed that the Sales Associate did not seem to care much for my daughter and I’s presences, while 95% of his focus and attention was directed towards my husband (while, again, we went there to purchase something for my daughter and I’d be the one paying for it).
The store is clean, pleasant’ish, but customer service can use some tweaking and massaging. The Sales Associate was more-​less engaging and somewhat knowledgeable about the product — My husband and I were primarily the ones sharing options that’s out in the market to compare/​contrast; Have we had not done our own online research, perhaps, we would have ended up buying the wrong product based on his vague feedback and recommendations…

They have good products here but usually the staff doesnt know much. Also the lines at customer service can be long

Sales person’s there run from customers who have questions, when you get them they are not knowledgeable about new products! Hint to research and hopefully you can locate your product

I only come here cause its down the street from me. Limited stock and associates are less than friendly. Just get what you need then leave!