Pawsitively Best Friends

I go there at least twice a month to pick up their human grade dog food. I have never been left standing there wondering what to buy, because someone always asks if they can help and the advice they offer, along with their wonderful knowledge, you can’t find at the big box pet stores. Pricier than the big boxes but the attention and advise one receives is well worth spending a little extra. I think it’s a fantastic place and have become a loyal customer.

I agree with the assessment of other reviewers that the store is way overpriced; I will add that the selection of cat products in sub-​par and that the ones that are there look as if they are old.
Further, the larger selection of pet food in the new location has created a strong funky odor.
Additionally, the owner seems to have reduced her staff in proportion to expanding her sales space. Two of them seemed crowded behind the corner in the old store, and she is the only one I have ever seen in the new one.
One of the worst experiences was on a bitterly cold day this winter; I desperately needed three cat toys as gifts and arrived at he store at the 10:00 a, m. opening time. But for the said desperation, I would not have waited the 10 minutes for the owner to show,
Adding insult to injury, she stated that she needed a few minutes to open the store but would not let me wait inside despite the frigid cold. After a five-​minute wait, I made a futile search for the toys and returned. She was not at all apologetic.
The bright shiny Petco 15 minutes away in sales-​tax free Seabrook NH seems to be a better better on all counts.

Great selection of merchandise, nice staff.
We purchased a really nice harness for our Chihuahua. Their staff was very helpful in answering questions, concerns.
A must stop and see when you are in town.

(score 1 – 100) — 10. This place has a large selection of pet goods in a relatively small space. The price points are higher than most boutique pet shops. I live in the Back Bay of Boston and shop and buy from NEWBURY ST pet shops and they are amazingly 20% cheaper.
The problem with this place is the attitude of the clerks. Yesterday was the worst of all our experiences. The clerk was annoyed that anyone was in the shop and sighed and actually flicked the item at me at the point of purchase. Anytime I am in Newburyport, I love to roam the boutique shops but now. since my UN-​PAWSitive experience, I will not be back!

Bought 2 cute doggy things to use later for the holiday and some treats for our pup who was at staying at a doggy day care for the day. Decent prices, and pup loves the treats. :)