London Livery

Always on time with friendly drivers. Nice clean cars. By far the most dependable service in town!

Do not recommend! Called ahead to schedule pick up for son after a school event… person would not give me a flat rate (other taxi services have for me). Had to call as they never showed — when i finally got a return call, they admitted that they «forgot» to pick my child up. On top of it, they charged $ 8.00 over the rate i have paid for same trip by other taxi companies. Unprofessional and rude. Giving 1 star only because Unilocal requires you to, otherwise I wouldn’t.

Was a customer. Something bad has happened to this company. No human contact. Two calls over a day to try to pre-​arrange a ride. No call back. Seacoast Taxi — one call — little advance — prompt service — thank you SEACOAST Taxi.

The gentleman I spoke to on the phone was quite rude. We requested a ride for our wedding, and although he was available, be refused to use the London cab. He said he could drive us in another car, but for a short distance or a short amount of time, he refused to use the London can. Very disappointing, as we had really hoped to use this service on our wedding day. I’m not sure why the service was so discriminating. Business is business– why would a taxi refuse paying customers? Our entire bridal party will choose other options now.

Never showed up! I booked a car through this service 2 weeks prior to the event. I had a confirmation email for May 2^nd and thought we were all set. We weren’t, no one showed up and when I called, no answer. I got an email the next day saying they thought it was May 3^rd. Definitely will not be using again!!!

London livery is always prompt and communicative. I left an item in the vehicle and they returned to my home to drop it off and wouldn’t accept a tip. Now that’s service!

Great experience today! Have to take a taxi every now and again from the train to home when my wife cant pick me up. Great alternative to the other taxi services that can cram other people in on your ride and end up taking twice as long, giving you an unwelcome tour of everyone else’s stops on the way to yours. It is more expensive but well worth it if you want to have a smoke free, luxurious ride home in a BMW or London Cab rather than a smoked-​in minivan… Just call ahead and they will be there waiting for you. Don’t expect «on demand» pick ups as there are only two cars in the fleet, so be realistic and plan ahead.

Like the first reviewer says, this is not a traditional cab. In that case, I’d recommend they don’t advertise themselves as such, as I was in need of a cab and they came up first as a google sponsored result in Newburyport.
When I called I notified the dispatcher that I needed a pick up as soon as possible. He told me it would be 10 minutes. I said I needed to catch a flight and couldn’t miss the train, but he told me not to worry.
10 minutes later, there was no one there yet. So I called just to get an update. I was again assured that it would be a few moments and he was in touch with the driver — I believed him, again missing another opportunity to call a new cab.
25 minutes after placing the call, the cab finally shows up (and yes, it was a cute black London cab, with a diamond jubilee flag — but I ordered a cab for functional reasons, not for aesthetics) and we pull up at the train station just in time to see it pulling away.
I was annoyed — for good reason. And I was honest about that fact and said I would have appreciated a realistic response to the amount of time it would take after calling (there was no traffic excuse). The driver clearly needs some customer service lessons, because her response was that «This ain’t New York» and that I was the «first jerk» she’d ever had ride in her cab.
It’s a good thing the next train doesn’t leave for 2 hours, since I’ll need the time to rebook my flight.

I had seen London Livery around town — it’s hard to miss, being a real, live London, England Black Cab! I needed a ride across the bridge to Salisbury, called the number and arranged for a pick-​up. Mike, the driver/​owner, was courteous and efficient. We agreed on a mutually convenient time, and he was perfectly punctual. The cab itself is excellent — clean, SPACIOUS and well air-​conditioned. It can easily hold 5 people, or, as in London, with less passengers, it can hold a stroller or lots of shopping bags. The rates are reasonable — my trip from downtown Newburyport to halfway out Bridge Road in Salisbury was $ 6 plus tips. When I arrived at my destination, people were commenting about «arriving in style.» It’s really a cool ride. Note that it is NOT a taxi (it is a livery service), so you can’t «hail» it per se, but call Mike and make arrangements — he’s very accommodating. I plan to use it to get to the beach this summer so as not to deal with the Plum Island parking headache… Big thumbs up for London Livery!