Logix Federal Credit Union

My wife and I recently had a very helpful experience with Logix Credit Union. Not having purchased a vehicle for twenty years purchasing one was rather overwhelming.
Irma Heffner of Newbury Park Logix Credit Union surprised me when approving an auto loan over the phone. By the time the phone conversation had finished there was an email waiting for me, I’d had my credit checked and had the pre-​approval letter in my hand ready to take to the dealers.
Irma was then able to help us further finalize the loan and sent the final payment check to the auto dealer. I had been talked into purchasing an extended warranty by the dealer and felt rather uncomfortable with this last minute decision. Irma offered me a much better warranty for half the cost from Mercury Insurance. I blinked and she handed me a cancellation letter to the dealer to sign. She had just saved me about $ 600, I was thrilled!
Irma is very professional, efficient and an asset to the Credit Union. We did not realize that these services were available and appreciate all the help that she gave us.
Many thanks,
Andrew and Sheila

I decided to stop by to get a quote for auto insurance and overall had an excellent experience. As soon as I entered, I was greeted with a warm welcome and a offer of a cookie to go with my coffee as I waited in the lobby.
Just after a brief wait Irma helped me with what I had come in for in a very professional, yet friendly manner. By far, the best experience at a bank/​credit union I have had.

If it «looks like a duck — and quacks like a duck» — is it a Credit Union or a Bank? Well, actually, Logix is both, and I was happy to receive the benefits of that combination. I purchased an RV and applied at Logix (Newbury Park Branch) for the financing (great interest rate!)
I don’t know about you, but all of that paperwork is daunting and time-​consuming … unless you have Irma H., helping, that is. Irma was amazing in her ability to breeze through all of those contract questions, plus combining my credit cards to give me a much lower rate, as well as setting up other services; all while chatting with me at her desk and making me feel comfortable. She was personable and welcoming from the moment I walked in.
When the branch manager, Rick R., heard I was purchasing an RV, he walked over to me with a big smile to congratulate me and shake my hand. (Visions of the movie, «It’s A Wonderful Life,» flashed before my eyes — where the bank manager helps so many citizens in his Bedford Falls town.) I had that same small town feeling; where everyone knows everyone by their first name. I walked into Logix as a stranger; I walked out of Logix as a friend. I haven’t had that experience in any bank where I’ve had an account. Not ever!
I few days later, I received a Thank You card from Irma. How many times have you received a (follow-​up) thank you card for doing business at a business? Let’s see… for me … ummmm, Yep. Zero! How about you?
This is a bank and a credit union. You don’t have to work for the government or government agencies to apply. Not anymore! Just open up a small «member» account and you too can get the benefits of a credit union. You too can say, «Isn’t It A Wonderful Life!»
Fanchon

They are the best financial institution I have ever used in my over 30 years of banking. Now my daughter is a member!

Opened a new account so I would have access to an actual brick and mortar bank to make cash deposits etc. Maria was extremely helpful with setting up our accounts. She even went the extra mile to see what other products might be of interest to us. So far I am very impressed with the operations of this institution and look forward to more business in the future!

The only bank I have ever loved. Seriously. They know you, but don’t make you feel weird by having a phony ‘script’ when you come in. They help you when you need help. They give you bonuses and referrals. They don’t charge extra fees. Its the way a bank should be. Sign up before you forget that banks should treat us nice… not charge us. for taking care of our money.

Great staff, fantastic service! Convenient, good hours, easy ingress/​egress.

I have several accounts at Logix. The people have been great. The phone deposits have been really good. When I make a deposit by phone, the funds are available immediately. The process is more intuitive.
Logix seems to value their customers more than Chase and several others.

Great service great people — everything you need at a bank and more — including coffee and cookies :)

I just moved from Florida and was looking for a local credit union. I can honestly say I had the best, most friendliest banking experience ever. This is what I call a great customer service oriented bank. I highly recommend LFCU to anyone, especially the Newbury Park branch

2 consecutive trips, 2 consecutive total system outages. Unacceptable. I will be closing all my accounts and moving to a more reliable credit union.

This bank makes everything so easy. You talk to a real person every time you call and get quick service any time you go into the branch. Everything is quick and easy. They are professional and friendly and always try to work with you for whatever you need.

Great Bank everyone so nice… all the people at Logix Bank Erma Rick Teresa very helpful and very professional they really go the extra miles not like some banks. They are the best Bank

I recently did 2 refis on my 2 investment properties with Logix. The service I experienced with Newbury Park branch (Maria and Rich, specifically) was really truly exceptional. Over the past 15 years, I have done new purchase, refis, etc. for probably over 30 times, and this time with Logix was definitely one of the best, or simply the best. For some reason, I never thought a local credit union would offer services much better than big banks. Oh, boy, was I wrong!
I’d highly recommend Logix to all my friends with slight and selfish reservation that too many customers will swamp and degrade their services.

Very helpful and friendly service. I would highly recommended Maria Workman at Logix. She made eveything very easy and fast. She also recommended other services that would benefit me as well.

Im really happy with logix they made everything easy with my car loan. And also get an excellent service…

Logix is great!

— – On Credit Line — —
I am incredibly and sincerely impressed with Logix. They WANT to make deals happen. I talked to 6 banks (4 were other credit unions) to get a home-​equity line of credit (HELOC). The underwriting (UW) staff at every other bank seemed completely incompetent. Being self-​employed with corporate tax returns, the other banks shut down with minor complexity and threw up their hands when their «desk-​appraisal» determined the value of my personal residence was too low.
Service at these other banks slowed and I was put on the back burner. Not at Logix. At Logix, everything that was «too complex» for the other banks was EASY here. It was just a matter of UW putting a bit of thought into how things were setup. Logix was the only one to do so.
When «desk appraisal» issues popped up at Logix, they were the only bank to actually give me an option to have a full appraisal conducted. If the appraisal came in higher than the desk appraisal and I established a line of credit, the $ 400 fee would be reimbursed. As a real estate broker, I knew this wasn’t going to be a problem (knowing values). I paid the appraisal, the valuation came in $ 110,000 more than the desk appraisal, and my HELOC closed within 34 days of submitting my paperwork (which is fast considering we had to wait a good week for the full appraisal to be done).
My $ 400 was also credited to my new Logix account! Which, by the way, I love having since finding out that they have NO foreign transaction fees on their debit cards! I’m so used to budgeting 3% in fees when I travel. This is great!
Anyway, I was about to give up on getting a credit line, but Logix prevailed. Irma is an excellent loan officer to work with and her processing /​UW team is amazing as well!
Oh, and on rates: 1% over the WSJ prime was a killer deal! 4.25% interest-​only on a second-​position note is like free money!
Thank you!!!
Kevin

We went to several banks before signing with Logix for our Motorhome loan. We had a home modification in our hx and where getting turned down or given extremely high rates. Maria took the time to understand our personal situation and was able to see us as real people in California, We where working and had a great credit hx but hit a bump in the road when the housing market crashed. Maria presented our personal situation not just a paper picture and was able to get approval. She took it a step further to give us tips for applying in the future and even called us at 90 days and lowered the rate even more. My payment is half of what was quoted at the dealerships.
She stays in touch and is helping us to build the lifestyle we want for our family.
Thank You Maria

Though I already wrote a review for Logix in Thousand Oaks, my home branch is this Newbury Park location.
Its staff maintains the same exemplary values and service that it provides during each visit. I am always offered something to drink with little to no wait times. I am happy to see the company is well managed and organized since all their staff at various locations maintains that culture.
One of the most convenient services is their ability to issue debit cards immediately without the need to wait for it to be shipped as with many other institutions. This is not an issue for me since I never us debit cards but I know many people who still heavily rely on their debit making this an important convenience.
There are not «catches» or «scams» waiting to happen. This is a financial institution you can trust in.