Sears Auto Center

Scheduled an appointment and they didn’t have my parts and then I was told to come back tomorrow cause the guy I was dealing with wasn’t working that day. They said it was his day off so they couldn’t call him which I told them it was MY day off and I have to go out of town tomorrow. Not to mention I had already waited a week for the appointment… Not pleased.

Extremely disappointed in the dishonesty. I went in with a diagnosis code from auto zone, but was reassured by Sears their machine was more detailed and highly sophisticated and would pinpoint the issue. Not true… for $ 85.00 i got a printout and was told to go to Ford because they couldn’t help me. REALLY.

This Sears Auto Center has top notch mechanics. I was traveling through this area on vacation and hit something on the road was dented my rim. They stayed after hours to repair my car for me under the Sears warranty and charged me nothing additional.
I highly recommend this Sears Auto Center.

Great teamwork at this location.
I had just started my dream job over near the airport. At the time, I was still commuting daily from Albany and, shortly after merging onto the Thruway, I detected a sound which indicated my tires needed replacing. I arrived at Sears shortly after 9 am and, after informing them I was in the unbelievable situation of needing repair on the second day of work, received exceptional service.
I was given two options:
1) the manager driving me in his personal car from the center to my office, or
2) waiting on the servicemen to change my tires and drive myself to the office.
A clue as to what I should have done would have been discovered when the manager made a bet with his crew as to when they could finish. I took the manager’s side and opted to wait. Man, am I glad I did. These guys were so speedy at replacing four tires and performing the related work. Asking the manager to drive me would have maybe brought me to work 20 minutes faster; merely to have me go back to pick up my car. Everyone did an exceptional job.
Thanks very much! Sears, the manager and the shop crew did a wonderful job! After relocating to a new town, I am confident I will be returning for service to this Sears location.