Ramada Newburgh/West Point

I only gave 1 star because the lounge was ok. I checked into my room (141) and after 4 days I found 2 bugs. The whole time people were ripping out carpets in other rooms in my hallway. There were bed frames and furniture in the halls. I think they had a bug problem. When I called the front desk the guy didn’t care but did offer to switch my room I asked him to come look and took pictures. He didn’t come. I had to pack my room at 11:30 pm and lug all my stuff to room 111 (which had no bugs). The next day the hotel manager «Dennis» accused me of bringing bugs in the room! Can u imagine? I’m bug paranoid. No bugs in my house. I’m a very clean person. He said «you brought the bugs»! I was so insulted. I asked for the manager and I couldn’t believe it when he said it was him. Extremely rude and the worst customer service I’ve ever experienced. I paid to stay for 8 days which was over 700.00. That’s unbelievable to be treated in that manner! I wasn’t asking for anything but to let him know there were bugs (pretty big ones either flying ants or termites) and he was yelling at me saying I brought them. Hygiene is very important to me and this was so disrespectful. I wonder why they were changing rugs in that hallway. I have pics of the bugs I will be attaching to this. The lounge was very funny and a good time though. I had to go through all 3 of my suitcases shaking out my clothing before packing to leave. I didn’t want to bring the Ramadas bugs back home with me. After reading other Unilocal reviews and reviews online I’m not the only one who has had this problem. There is a hotel across the street. I suggest going there.

Kal went above and beyond for me and was perfect and very accommodating I definitely will be back because her customer service was amazing

If I could give no star… I would. My worst nightmare. Arrived Saturday with a non-​smoking reservation. As we are walking down the hallway to our non smoking room the air was permeated with the smell of cigarette smoke. Two hours later, the smell of smoke stifled me in my room. Went out, came back and went to bed. Woke up the next morning with welts all over my body… YEP… BED BUGS! Room 242. The front desk staff looked at me as if they didn’t know what to tell me. After demanding they call the manager and give me a refund, they offered me 50% off. As if this hell I’m about to go through ridding myself of bed bugs was no biggie. I eventually got my refund but it cannot compensate my distress. a guest overhearing my complaints asked about a history of rooms with bugs issue. The receptionist lied, stating this was the first complaint. Check your Unilocal reviews!!! This place is disgusting. Shabby work, dirty rooms and hallways. I almost broke my leg when I tripped on the rug at the top of the stairs. And of course. Wifi as promised was non existent! Ugh… Never again!

It’s horrible, trashy, smelly, dirty, sticky… I’m seriously laying in bed about to cry because I have to stay here. The skanks who hang out outside prolly sleep better than this. Save yourself, sleep in your car, sleep in a dumpster, you will not be anymore disappointed.

Anybody who gives this place a positive review either works here, was paid by staff, or don’t honestly review anything. One guy said it was great for 100 $ but he gives everything 5 stars. NO BUGS, that I can see so far, but wouldn’t be surprised. Check out pictures posted by «Jignesh» they are NOT from THIS HOTEL. Only reason I’m staying here, is because due to the Army/​Wake Forest game, all the other hotels are booked. If you don’t have to DO NOT STAY HERE. The halls smell like a marijuana factory, there’s MOLD on the shower head, holes in the carpet and the sheets, I will provide pictures.
Front desk lady is very rude, the gentleman was quite pleasant.
Wifi is spotty, pool isn’t open at all and as of Sept 2015 there’s a ton of renovation going on. Pretty sketchy place, won’t ever stay here again. DO NOT PAY 100 $ TO STAY HERE.

The worst hotel ever, costumer service is so poor .the wifi is sucks, everything about this hotel sucks.

The WORST customer service I’ve ever expirenced at a hotel! They stole money from us, and we’re extremely rude to us in front of the entire lobby.
After paying for our room we talked to to front desk about getting a shuttle /​taxi for the following morning, then gave the front desk money for the taxi so we could get up and get going. In the morning the man denied receiving our money, was extremely rude, treated us like bums, refused to check the cameras, and told us to write a negative review online and to leave.
I’ve never been treated so poorly at any hotel in my entire life. Do not stay here!

I’m comparing this place to the other hotels in the area. I’m not going to be comparing a Ramada to some sort of 5 star resort. For the area, this a solid place to stay. The hotel has been renovated and the rooms have brand new furniture and appliances. The bathroom is small, but has what you need. The room is a step up from the others in the area due to having a mini fridge and microwave. The front desk staff isn’t the best and don’t really know anything, but you get over that. Don’t miss breakfast thinking it is muffins and a cup of coffee. They have donuts, fresh waffles, sausage, eggs, juices, cereal… it’s the best free breakfast out of any in thea area. If you need a clean place to stay in the area without spending too much, this is the place!

This place sucks. Get charged more then told then when questioned said no it’s correct. The halls stinks the sheets clearly haven’t been changed. The carpets need to be shampooed. Horrible keep driving don’t stop.

My first time, it took me 5 minutes to check in when an Indian female staff assisted me, my second visit I was met by a male Indian staff appears to be in his 30s: the room is $ 200+, can’t recall exactly, I said last week I got it for $ 87+tax, he said the cheapest I can do for you is $ 141+tax, WAIT WAAAT! I left. This time I called ahead of time and I was given a quote of $ 107 by the female, now when I arrive the male tells me $ 141+tax the cheapest we have, I reminded the female of my call then she confronts him then he say yes yes I have one, and I wait 30 mins before I check in. He literally looks and behaves like he is stoned, he will just stare at the girls around and forget he has 3 – 5 people in line to check in, asked my id and returned it 4 times! utterly incompetent! Rooms not as bad as being reviewed! Breakfast included! Lounge in the 1^st floor! This place could be better.

Come on, man! It’s a hundred bucks. If you’re whining about the quality of this place and its very sweet staff then you’re a spoiled brat and you’ve not actually been to a truly terrible roach motel in middle america. This place is perfectly fine for the money, and the lovely family who owns and operates it deserves better than the 1^st world problem crybaby Unilocal reviews they’ve gotten.

This place is disgusting. The hallways smell like a latrine and my room smelled like something died in it. And had bugs on the walls… Plus if you happen to be foolish enough to bring luggage, there are no elevators and stairs in the middle of the hallways as its built in a hill. DONT STAY HERE!

Like everyone else has said. If you can help it, keep driving! If you like camping, this hotel is a little step up from that, at least you have running water. We stayed in room 105 and the A/​C worked for about 10 mins. We spent the night using the A/​C fan the rest of the night… If you are going through menopause. Keep driving. This ain’t place for you!

This is the worst hotel I have ever stayed at. First floor rooms all were flooding due to the rain the day before. Entire hotel smelled of cigarettes regardless of the nonsmoking rooms. The bar downstairs was able to hear throughout the hotel. The staff was no where near nice or hospitable. The local kids apparently come to hang out there. One of them assaulted my husband and we were told «you should expect that in Newburgh» I have been going to Newburgh my entire life because I have family there, an never have a been assaulted or seen anyone assaulted. I really hope this hotel gets shut down. No one should have to stay in a hotel this disgusting nor be treated so rudely!

Arguably, a 1.5 Star hotel depending on what time you arrive and how soon you leave.
Case in point:
(1) If you arrive in the evening and the slow staff working the front desk, warn distressed furnishing in the lobby and lack of understanding the word housekeeping doesn’t bother you… and…
(2) You aren’t disturbed by sleeping in a mildew-​scented room filled with a worn-​out bed, pillows that have the consistency of a shredded paper stuffed into a dirty pillowcase, and so much furniture in the room its impossible to move… and…
(3) You leave before daybreak!
Well, then you might consider giving Ramada Newburgh-​West Point a 1.5 Star rating.
However, if you happen to experience this place in the light of day then a 0 to ½ star rating might be in order.
Unfortunately, we choose to stay here after a long late night drive so being in desperate need of sleep we didn’t realize what we’d gotten ourselves in until woke to see the wonderment of this hotel in the light of day.
Rather than repeat what my fellow Unilocalers have already pointed out I’ll just say. KEEP DRIVING!
PS: This place is in desperate need of remodeling, better yet tear it down and start anew.

BUGS — BUGS — BUGS… friend of mine stayed here over drill weekend at Stewart Air Base and had to disinfect everything he had b/​c his room was infested with bed bugs. Brought it up to the hotel staff and they acted like they didn’t even care, offered to switch his room, that was it!
He videotaped up to 20 bugs in his bed and he was NOT the only member of the unit to report this. Last time he stayed there the air conditioner in his room was blowing out black smoke that choked out him and his roommate so bad that they had to run out of the room — what did the staff do? Put a fan in his doorway to pull the smoke out into the hall, didn’t even offer to switch his room!
Mold in the hallways, mildew everywhere you turn, old, run down, and unkempt location but great if you want to pick up local prostitutes (disease added at no extra charge).
Run…run away!

Stayed here this past weekend and wasn’t impressed. I was expecting worse based off the reviews for this hotel but that’s not to say I was satisfied. It’s a VERY average place to stay and I only recommend it if you just need a place to crash for a night or two and could care less about functionality or looks. Supposedly this hotel was renovated in 2010 but it certainly doesn’t look it. Go elsewhere.

Old. Smells. Staff not to accommodating. Rooms smelled, and were cold. Heaters not plugged in when we arrived. My light burnt out as soon as I turned on when I arrived. I did not stay here.

*** AVOID AVOID AVOID ***
DUMP. Wish I could give it zero stars. This place is abysmal. No air conditioning in the lobby or hallways. No lights on in the lobby or hallways except at night. Air conditioner in my room was inadequate to beat the 90*+ heat outside. Everything in the room was worn and needed replacing.
No elevator. Hope you can carry your bags up the stairs.
*** AVOID AVOID AVOID ***

This place is a dump. No elevator, had to lug my bags up two flights of stairs to my room. The gym equipment is broken. No shortage of mold in the showers. Brown water spews from the sink, toilet and shower.