Cecil Brown’s Auto & Truck Repair

The contrast of experiences:
So about a month ago my husband took our truck into a well known franchise repair shop and we paid quite a bit of money for the repairs. When we were called to pick up the truck we were told they had done some additional work and it would cost us more. We didn’t authorize the additional work (which was unrelated to the initial problem) and balked at the charge. In the end we paid for the parts, but not the labor. And now, the unauthorized repair is causing issues with the truck– very frustrating.
Yesterday, our other car stopped working. We had it towed to Cecil Brown’s (we weren’t going back to the franchise repair shop). We believed there was something wrong with the starter. Got a call from Cecil Brown’s and it turns out the starter was dead. We authorized repairs and we were consulted on which parts we’d like to use. The car was repaired within hours. I’m amazed at the different experiences. I’ll be taking all our business to Cecil Brown from now on.