U-Save Auto Rental

THIEVES.
I paid them in cash, in full for my auto rental.
Today I noticed that they charged my card for the full amount, $ 176.21 on April 22.
When I paid them in CASH, I was short about thirty cents and they told me to to worry about it.
I will be filing a dispute with my credit card company and reporting these THIEVES to the Better Business Bureau. AVOID AVOID AVOID unless you want to get scammed.

U save money. U lose time.
Takes long time to get there from the airport. Also to get to the airport after drop. Dont waste your 2 hour.

This place is terrible. Like the others said, do not rent from here! I wish I had looked at the Unilocal reviews before booking. I had a rental reservation for a Sunday night… went all the way there from New York City, got to the Wyndham hotel/​the U-​Save office and they were closed. I called several times, had the hotel call and it kept going to the answering machine. I left a message. Nothing. Now I was stranded at the hotel with no rental car and had to pay $ 120 to take a cab to my hotel. When I called U-​save about it the next day, they said they would look into and call me back… never did. Then a couple days later, I received a charge on my account of $ 16.63. When I called to see what that was, they said it was for not showing up for my rental and they were standing by the charge. I am now disputing the charge with my credit card company. It is only $ 16, but the principle is that this company has HORRIBLE customer service and should not get away with these TERRIBLE business practices. They should be shut down.

DO NOT RENT FROM HERE!
I fell victim to the same experience as a few others that posted here on Unilocal.I booked through Expedia even though I had not heard about this company before, but figured if they do work with Expedia, then the credibility would transfer.
I COULD NEVER FIND THE PLACE. There was no shuttle available as promised on the confirmation instructions. I was told by five different airport representatives to take the hotel shuttle to a Wyndham where it was supposedly. It was not there or the other hotel that was mentioned. When I called the local phone number listed, it went to another kind of company and to voicemail. When I tried to call the national number for USave, I was put on hold for a long time and then only given an option to leave my number for an agent to call me back. I tried going onto their website to cancel the reservation, but the cancelation page was «down for construction.»
While I went to another place to rent a car, I had my husband check in on canceling this reservation via phone and email. No luck reaching them at all.
DO NOT RENT FROM HERE!!!

This was the worst car rental experience I have ever had. U Save in Westfield rented us vehicle with a bad tire on it. The agent clearly knew that the tire was bad because she mentioned that it came in that way. The tire had to be fixed by then next-​door mechanic. But while we’re on the road once we got to our destination we did have to fill the tire because it lost air pressure. The vehicle also had an inoperable DVD player. The ultimate worst customer service was the fact that if you use a credit card they place a $ 250 hold on the card and with debit card they hold $ 400, seems a bit extreme but we had no choice. Then I was forced to use debit rather than the credit feature on my card. Will never use this substandard company again.

Definitely do not rent from this company.
Firstly– it says Newark airport, but it’s a 15 shuttle ride from there. Lots of traffic.
Secondly– the place is a shit hole. Dirty, dingy.
Finally– if you are not insured, they will not let you use a credit card coverage. It’s a scam to get you to buy insurance from them.
These guys are charlatans. Do not rent from them.

Absolutely the worst. Charged me for a full rental when I didn’t pick up the car, but they don’t have that in their policies. Disputing with my credit card company since the manager Bob over there told me «tough luck».

This company deserves 0 stars. Booked online and about 5 hours before pick up i called to ask how to get there from Newark airport. No answer. Started headed towards Newark later, called at least 10x with no answer, and left voicemails that never got returned. Arrive at Newark and still don’t know where to go. Call more, still no answer. Look online and it says Wyndham hotel is where they are located. Call Wyndham to ask what terminal we can get the shuttle at… Wyndham says u-​save is not at their hotel. At this point it’s about 9:45pm and have been calling them for over 4 hours. We started thinking that perhaps this place was a scam and even if it wasn’t, it closed at 9pm and we missed our rental (had they EVER ONCE answered our call we would have been there by 8:00pm)
Had to rent a car from the airport for almost triple the price.
They STILL charged me money. When I called to dispute it, they literally laughed at me and said I didn’t know how to follow directions and there was nothing I could do. They were SO HOSTILE AND UNCOMPASSIONATE I was literally shocked. I have never, ever, ever once been spoken to like that from anyone besides maybe my parents. They said I had to call my bank to get my money back, which you can bet I already did. I will also be contacting the better business bureau. Save yourself time and money and do not ever trust this company for anything.

Despicable company disgusting people working there. I booked a car a week ago to go to a function. The morning of my engagement the car company said there was no way they could get me a car. The person on their phone told me ironically: «Sorry but I can’t make you a car in the back.» These are charlatans who shouldn’t be allowed to be in business. They told me they had 45 reservations and 2 cars in the garage. So, they clearly don’t care about overbooking and much less about the plans of their customers. Despicable.