Trophy Towne

I’d really like to give Trophy Towne 5 stars since I like to support local, small businesses and hate to give sub-​par reviews to them, but I can’t because of a few discrepancies that I have after doing business here. Even though the review shows 3 out of 5 stars, I’d prefer it to be 3 ½.
I came in for my first time about a month ago. I had the idea of getting a couple of plaques made to thank a few people. Since this was my first time doing this, it was all new to me. Ron was quick to help me with my ideas and show me what my options were. After asking a lot of questions (which he was quick to answer), I decided that I was going to get 2 5×7 plaques with some text engraved as well as my logo sublimated (spelling?).
When I returned about a week later, I brought a disc containing a Word document with the text that I wanted on both plaques as well as a graphic file with my logo. I then asked Ron what his professional opinion was on how the text should be done. He suggested a certain font as well as capitalizing the first letter of each word (other than the names which were in all capitals). After we confirmed everything, he rang me up. Unfortunately, it was more than I calculated in my head as I believe I wasn’t told all of the details of the process and how that constitutes additional costs during my first visit. Nonetheless, Ron was kind enough to provide me with a discount and only charge for one sublimation (spelling?) as opposed to two. He requires half of the cost upfront, but I decided to pay in full. Before I left, I inquired how long it should take for them to be ready. He asked if I needed them before Thanksgiving, which was a week away. I told him that I didn’t, but if he could have it done before then, that would be great. Lastly, I provided him with my phone number as he said he would get in contact with me when they were ready.
The weekend passed and I called on Monday. No one answered the phone, even though he said that he would be there on Monday although he was taking the rest of the week off for the holiday. That means I didn’t receive it prior to Thanksgiving, but I wasn’t upset.
The following Monday comes and I call Ron. He tells me that they should be finished by tomorrow and that he will call me. Tuesday comes around and I haven’t heard from him, so I call. Ron explains to me that «there was something wrong with the first batch» and he will have them done by tomorrow morning. Well, «tomorrow morning» (Wednesday) comes and I call him again. He asks me if I have any yellow in my logo, to which I say «no». Ron then tells me that he’ll have them ready in the next 30 minutes. I quickly head over there and my plaques are ready! I give them a quick examination and everything seems fine… remember, I said QUICK examination. The only thing I noticed at that point is that the plaques were made in landscape, not portrait. I was never given a choice and I assumed they would be made in portrait-​style. But it looked good the way it was, so no big deal.
After getting home, I looked them over more carefully. That’s when I noticed a few issues. One of the plaques had some scuffs on the gold-​colored medal… not terrible, but noticeable. More importantly, I noticed that the first letter of every word was capitalized except for one word. That was a big deal to me as it no longer looked uniformed and stood out like a sore thumb.
Since it was before 5pm (which is when the shop closes), I quickly got in my car and drove over there. To my dismay, there was a clock on the door that read: «will return at 5pm». Sigh. I tried my luck calling several times and finally Ron answered. I explained to him the issues and he told me that unfortunately, the scuffs on the medal are somewhat unavoidable as that is how it arrives occasionally from the manufacturer and you can’t tell until after you unwrap the protective plastic. As for the typo of sorts, he told me that it was an easy fix. With that being said, I returned again to drop off the plaques. Ron said they would be ready by tomorrow morning and he would call.
Tomorrow arrives and there is no phone call from Ron. I decide to make the call myself at roughly 4:30pm (well into the day). Ron tells me that the plaques are ready and I can come by to pick them up. This time when I arrive, I examine them extremely well. Everything looked great!
To sum up this lengthy review, I’ll say the following: Ron is a nice guy. He does need to work on following up with customers though. In the end, he provides a nice product, but it takes a bit of the customer’s heartache and time to get it right. This was my first time doing business with him, so I don’t have any prior experiences to weigh it against. I’d like to give him another try if the opportunity arises though.

Needed a batch of name tags engraved, wanted to do a sample run using a local shop for a change. Called to get the store hours, and when I stopped by a few days later at 2pm, neon sign said open but clock on the door stated «will return at 5pm». OK.
Did get them a week later while in, and enjoyed the quick wit of the person there. Unfortunately, when I pick up the finished tag a few days later, the work was simply trash… it appeared as if a child had done it. Saving grace is the person didn’t charge for it. Sorry, took the rest of the business back to my tried and true in Oakland, well out of my way, but after this, worth it.

I had to get some trophies last minute, and the person who worked there was friendly and helped me out with the trophy selection. He also finished the trophies quickly and flawlessly plus it’s reasonably price.

My initial experience with Trophy Towne was pleasant, when I dropped off the item to be engraved last week.
However, when I returned to pick up the finished product— at 4:00 PM today, as promised by the owner– his lack of courtesy and finesse left a great deal to be desired.
I suggested that «a call would have been nice». NO comment, on his part.
He dismissively suggested that I «go and run another errand, in the meantime»…
This did not sit well with me. I explained I had made this trip specifically at 4:00 PM, at his suggestion. His response:. «you can wait and sit the the chairs, over there».
Never once did owner apologize when (a) asking me to come back in 45 minutes
OR (b) when I returned to pick up my order.
Although pleased with the finished product, I will take my business elsewhere, in the future.

I have been buying trophies from Trophie Towne for a long time. They have lowest prices compared to other trophie places. He is a very nice friendly guy as well and always has them done on time. I order it one day ahead just so I can have things ready. He has never flaked and has been on time.