Signature Flight Support

My flight department has been using Signature at Newark for the past 6 months and they have never fallen short. Veronica and the rest of the customer service personnel are quick and get the job done. The ground crew staff is always standing by and take care of the bags, lab service and fueling in record time every time. For a large airport they are one of the best FBOs hands down.
Fuel prices are not much higher than I have seen at TEB, but this airport is MUCH larger than TEB. You want to play with the big boys you are gonna pay a little extra. EWR is the largest and busiest airport in the area next to JFK.
Long and short, great service at this FBO and the crew is always pleasant and ready to help.

This is without a doubt the worst FBO I have ever been to. If only Professional Pilot magazine rated the worst FBOs there is no doubt that Signature would win by a huge margin.
As if the $ 9 per gallon fuel price wasn’t enough, their customer service is atrocious. Actually there is no customer service. We had to both unload and load the bags ourselves, had to ask repeatedly for the newspapers and ice to be brought out, the scissors on the nose gear were left disconnected, but what really took the crown was that they left the CEO of our company and his top managers waiting at the hotel for 20 minutes. Our CEO had always wanted to land at EWR because it’s closer for him than TEB but after this fiasco I suspect that was our last trip to EWR — nice going Signature. Signature is the complete polar opposite of Meridien at TEB, everything that they do flawlessly Signature manages to F up.
Not only stay away, but run as far as u can I recommend all the way to TEB.