Scott H Nguyen, DDS

Terrible service as far as appointment time. I had an appointment and came to the office @ 10am Saturday… already about 10 older patients waiting. They push my appt back … I left in frustration & never look back.
Don’t go here… it is a very not-​on-​time culture and no regard for «on time» attitude.

I’m updating and minus 1 star because I had an appointment today for 10 am and they called to reschedule for 10:20. Okay, so I come in at 10:20 instead. I wait for another 20 minutes and they have not apologize or informed me that the doctor is still running late. I finally get called in and seated and they tell me the doctor is still behind another 15 minutes.
They could have just rescheduled me a full hour later instead of making me wait for over 40 minutes. I don’t have all the time on the world so it’s very annoying to wait almost an hour for my appointment AFTER they already pushed it back 20 minutes.

Got molar #2 pulled out. Have to say the experience was pretty painless.
I arrived a couple minutes before 3pm and had to wait for a bit. Finally I was seated on the chair, Dr. Scott proceeded to apply the anesthetic with the ‘cheek jiggle’… didn’t even feel any stinging from the needle going through.
The tooth was out without any drama… I was back in my car by 3:34pm.

They can’t do work on some children. Better off going somewhere else like Newark Dental Care next to Railey’s across the street. Safer bet. Administration lacks attention to detail too. They wouldn’t be able to email complete x-​ray files independently; you would have to confront them in order to get documents that you’ve paid for.

I’ve been considering this review for quite while as I’ve been quite unimpressed with Sunny Smiles, which is where Dr. Scott works. I have NEVER met a dental office that didn’t want my money like Sunny Smiles. Here are my complaints.
1. They are unable to keep track of what I need. This means calling my work number instead of my cell phone because I don’t have reception. This also means CALLING ME BACK when they said they will. Also, when I’ve been promised e-​mailed copies of estimates for services, they do not send them until I harass them to do so. I hate being *that person* that is irate and pushy, but it seems like unless I am upset, I don’t get any results.
2. Appointments are hard to get. In November, I was discussing coming in for an appointment in 2 weeks but needed a quote on my services. After waiting a week and not getting contacted, I called them a few times until I was able to get the estimate. Upon scheduling the appointment, they said that there were no appointments on the week that I had requested (granted it was in a week at this point), but with my current work schedule, they had no appointments until January. I find this unacceptable and went to get the work done elsewhere. I had several appointment options available at that dentist and they did a great job.
3. I don’t like the attitude. That’s great that there is a bunch of denial about what’s happening in regards to my «unique» experience, but I’m obviously trying to get dental work done. I need several EXPENSIVE procedures done and I am paying the difference in cash. I don’t understand why it’s so hard to take my money. I’m literally spending thousands here and I am chasing them to give them my money. I feel like with the cost of the services that I need, that they should be better about making sure I have an appointment and come back instead of visiting another dentist.
4. I was denied extra anesthesia. They said that I didn’t need it and didn’t seem to believe me when I said that I get really agitated when I’m getting more invasive work done. So I had to lay there really tense and crying throughout my procedure and trying not to freak out and move because I didn’t want to get cut by the drills. After that, they decided that I was a «nervous» patient and denoted it so on my record (another way to make me look crazy, right?), but upon discussing the next procedure that I needed done, they told me that it wasn’t that bad and I wouldn’t need extra anesthesia either. Okay then.
5. They did not use my second insurance, granted that it sucks, but they charged everything out of delta dental and made me pay the rest. I don’t even know what to say about that.
6. Their office staff isn’t consistent. It took me a while to figure out how they run things. They have their receptionists, dental assistants, and then the billing/​appointment people. The people in charge of billing and appointments seem to have their own case load. That means that if someone leaves, you get a new person that handles your account. That also means that if you are in the office and they aren’t, they can’t help you until they are back in the office.
Anyway, I think Dr. Scott is a gentle dentist that is competent at his work, however the dental office is a huge turn off to me. I’ve been too lazy to search for another dentist because of their convenient in-​between location from work/​home, and because of their late weekday appointments, but it looks like I need to start looking for another dentist.

I’ve had nothing but good experiences here. Okay I might be a little biased as I’ve been coming here since childhood, but I’ve had a few experiences where I knew this is THE place. Kinda like when you know when your gf is «the one.»
There was a period of 4 – 5 years where I didn’t go to them because of college. So I switched to another dentist until I moved back to the Newark area. The first time I went back, near the end of my teeth cleaning the hygienist asked me what I studied in college. I told her I studied business and she said, «oh you didn’t want to be a dentist anymore?» I was so puzzled why she said that but then I realized she was the same hygienist I had 4 – 5 years ago. AND she remembered something I forgot…
When I was in high school, I seriously contemplated about being a dentist/​orthodontist. She not only brought back so many memories, but showed she had listened to me back then.
Just one example of an interaction I’ve had with the staff. Tell me if your hygienist or dentist will ever remember something you told them so long ago.

The best dentist I have ever had and the only one I will ever go to! If you are someone who has dentist anxiety rest assured you will feel relaxed and calm here. They staff is very friendly and professional and everyone there remembers who you are.
My family has been going here for so many years and we continue to recommend Dr. Scott Nguyen to anyone who asks for a great dentist. You will really be happy you called them!
I previously wrote a review under their business page here:

We started seeing Dr. Nguyen because he accepted our DMO. After a year, I am very glad we found him. He is very knowledgable, friendly, and professional. HIs entire staff are pleasant and professional. He does not waste your time or try to sell extra services, (unlike our last dental outfit). Kudos and glad we found them.

This is the best Dentist I have ever been to. I was a very hard patient and had actually went to more than 10 dentists in 1 year trying to find someone that could work with me. I am terrified of needles and needed alot of work on my teeth (Alot). So finally I came across this office by accident I must say. Oh was that a lucky accident.
The staff is wonderful. They knew me the and remembered me by the second visit. The front office staff was great and she still asks how my mother (whom had to come to the first 3 visits with me because I was so afraid). Dr. Scott is so patient I think the first time he saw me he waited about 10 minutes for me to open my mouth for the Novocaine shot. And let me tell you about his skills with the shot. I couldn’t even fill it at all. Not at all he is great. It has taken me 3 years but most of the work is now done and now my fiancé is going there. I whole heatedly recommend this office and can say with confidence that this is by far the best dentist I have ever seen. I only wish that my little guy could go there too… Maybe when he is older.

I started coming here once i got health benefits at work. I would’ve much rather stayed with my old dentist, but they didn’t accept my new insurance. Making the transition to this place was easy. I’ve been coming here for about 2 years now, and every one of the staff members have been very friendly with me. The only reason why I can’t give this place 5 stars is because I believe they’re very money hungry/​driven. They were doing procedures on me that were not needed (applying fluoride as well as other smaller things) but it was an additional $ 100+ here and there that they could bill my insurance company. Regardless, they have been good to me. I even had my wisdom teeth pulled out here, and they let my fiancé’ sit next to me and watch since I wasn’t knocked out (stupid insurance wouldn’t cover it). So all in all… I’d recommend this place if you’re looking for a new dentist.

Most people select dentists because of either proximity to home or work. I believe this more than most because my wife still drives 45 minutes to the dentist of her San Francisco youth, and insists on bringing our kids to a wonderful pediatric dentist who is also in the city. It’s probably because she drives a Prius.
As for my SUV-​driving butt, I’d rather go somewhere nearby, so I chose to try out this office a couple miles from home…
— Friendly front office staff who addresses you by your first name (once you first sign-​in and every subsequent visit)
— Like Al mentioned in his review, wait time is minimal. They don’t seem to overbook and are eager to see you arrive a few minutes before your appointment time, as they call out your name seemingly right on time.
— Kind and caring technicians who do a great job at explaining what they’re doing
— XRays are low-​radiation and immediately viewable; no more waiting for XRays to ‘develop’.
— Well-​equipped with seemingly every bit of high tech gear available
— Flat screen monitors ceiling-​mounted at every location, but they weren’t playing anything during my last couple visits
— My dentist is Dr. Nguyen’s partner, Dr. Lee. He complimented my teeth’s condition as appropriate, and expressed concern for certain gum areas in a gentle and non-​intimidating manner.
— Although they may ‘suggest’ you purchase a Rotadent toothbrush, they don’t push products on you like other dentists I’ve visited.
I’ll donate some old or duplicate DVDs at my next visit, because I’m sure I’l be visiting them twice a year from now on.