Logitech

If I could give them no stars I would. My husband and I purchased a UE Mega Boom from Tmobile. While we were at a baseball tournament a foul ball from another field hit the speaker and damaged it. I called Tmobile first (which I was also not happy with) since we are still making payments on it and they said unfortunately we would have to contact Logitech to check their policies. I called and they said unfortunately they do not cover any accidental damages. I asked to speak with a supervisor to file a complaint because that is a bit ridiculous. They are ripping off customers. After waiting on the phone for more than 15 minutes they informed me that upper management would contact me via email or phone within 24 – 48 hours.
I went online and read some reviews and surprise they don’t even replace batteries or other minor things. I think this is a ridiculous policy. This item is $ 299.99. So, now we are basically making payments for something we will never have/​use again.
They should get with a third party insurance like the one Walmart has where you can purchase a warranty for an additional price.

The worst RMA procedure I have ever had the displeasure of going through. Just THE ABSOLUTE WORST.
I am so furious at the customer support that I am literally in a blind rage.
I used to recommend these products but now I will do nothing but steer people away.
Seriously logitech customer support: fuck you

Worst customer support in the USA. Escalation managers are a joke, RMA process is tedious at best. Gus M, the escalation manager after I opened the BBB case, couldn’t communicate effectively, delayed replacement yet again.
I WILL NEVER PURCHASE ANYTHING FROM LOGITECH EVER AGAIN! Please, for your own sake, I suggest you do the same.

Bought a keyboard/​mouse cordless combo about 6 months ago. I very seldom use that particular computer and hardly ever use the keyboard. It suddenly stopped working when I rebooted yesterday saying the battery voltage was low. I changed the batteries and no help. I went on line to find out what could solve the issue, and spent more than 2 hours just trying to navigate their unnavigatable website. No answers could be found (tho many people had the same issue apparently), no way to contact by phone or even submit a claim for on the warranty site. What a terrible company. As I have been looking at their reviews online on several sites, this is I guess one of the worst companies for customer service and for standing behind their product. What a waste of money.

I think EVERY Tech company should take a lesson from Logitech — ditch the customer support and you’ll be much more profitable !
No, seriously, you’ll be much more happier with their product if you assume it comes with no warranty whatsoever,
if it broke, just throw it in the E-​trash and buy a new one, your brain cell will thanks you.
I had obtain RMA from many tech companies before, including SanDisk, Kingston, Corsair,…etc, none of them takes more than 24 hour to reply an email, heck even small company like Anker could get me my replacement within a week of the initial request.
Guess how well Logitech is doing? 6 weeks, 7 emails later, I’m still no where near getting a replacement for my MX Anywhere mouse, now it makes me wonder if their CS is located at a different solar system where communication lag is about two weeks from earth.
Good job screwing your long time customer ! Logitech !

I will never buy from Logitech again. I spent about $ 1600 on portable speakers and needed to exchange one for a different color. I called the number posted on the website and, after getting the major runaround, was told I could not return the speaker (I wanted to exchange). When I repeated my story AGAIN, I was told it was too late to return (I wanted to exchange). Finally, the person at the number the website said to call said that I had to email. Seriously the worst service I have had in ages.

I wish I could give zero stars. I used to be a fan of this company, but no longer. I will never buy their products ever again, and neither should you.
It seems that Logitech has been diminishing the quality of products for years, and their «Support» division is absolutely useless. What kind of company, tech-​related or otherwise, takes online orders but lacks a team to edit and update any issues with said order? A company that wants your money, no matter what, that’s who. NEVER buy directly from them, go to a store if you want to buy their inferior products, because you’ll never be able to edit a purchase from them.
What a joke of a company.

Logitechs customer service, through email, on the phone, and through their online «community» is atrocious.
Will not be buying another Logitech product and would not recommend to others.

I initially purchased a new gaming headset, G933, from Logitech on Oct. 27. However, on the same day I did not need the device anymore because it seemed to be out of stock and I needed it soon. I went ahead and contacted support through email to cancel according to their instructions on cancelling the order. I got a response two days later stating the product has shipped, but I never received a shipped notification from Logitech. I went ahead and ignored though since they told me that I just need to contact Todd again when I receive the item to generate a UPS shipping label to ship the item back.
Two days later I received a tracking number from Logitech and it was almost here. It kind of mind blown me that they did not give me the tracking information once they shipped it out. In my case, I just did what Todd told me to do. I received the item and replied to Todd’s email. Waited. Waited. Waited some more. Nothing. I sent another email to support through their website assuming that Todd is not receiving my email. I waited for a reply from anyone that could help me with this issue. I then waited. Waited. Waited some more. Nothing! I was getting frustrated at how bad their response time is. I went ahead and gave them a call. Just a side note, this was like the second week after receiving the item. The support agent basically told me «Sorry for no response, I will gladly get the shipping label to you.» Please check your inbox for the UPS label and ship the unit to us.” This is not word for word, but something close to this. I was fine with doing so and finished up the call.
I checked my inbox, but there was nothing. I waited. Waited. Waited some more. Nothing! FYI I was not liking this trend at all. Stupid me gave the email form another shot. So stupid me got no response. I then went ahead and called in today (Nov. 17) and agent told me the same scripted lines and will get the shipping label to me. He told me it will take up to 48 hours.
I felt that this was really bad service and wanted to submit a complaint while I was waiting for this label. I called the corporate number for Logitech America and was then transferred to a supervisor. First off, he asked me questions and I could barely hear him, but just little snippets. He asked for the usual stuff like email, phone number, and name. When he asked me for my email he didn’t hear it clearly. He asked me what the beginning letter was and I said ‘t.’ Supposedly he heard ‘p’ and I could barely hear him so I just sad yes because they sound similar.
Just to move this along, basically he cut me off and gave me attitude for saying yes for ‘p’ instead of ‘t’ and told me that I told him the wrong information and now he has to look it up. Making it sound like he hates doing the extra steps or whatever. Like seriously how is this guy the supervisor of support. Anyways… continuing on. He was giving me major attitude throughout this process and I never really finished explaining my main complaint and was into just solving my old problem of getting the unit back to Logitech.
He was processing my label for me for quite sometime and I got put on hold. I then thought to myself about this guy being just like the Comcast guy (
), so I started up my recording device on my computer. Once hold was over I told him I am recording this conversation because I felt his attitude towards me was unjustified. He said «Unjustified! Something something something…» I couldn’t hear him after that because I could barely hear him from the start. I just heard unjustified cause he yelled it. In the end, I just explained to him I am just letting him know that I am recording this and if he feels that his attitude was fine then that is fine. I am still going to record. Once getting everything finished up he was super nice to me through the rest of the conversation and you can hear it in his tone of voice. The main thing was his tone of voice when he spoke to me initially to the end which completely changed once I told him I was recording him. (BTW his name is Gus.)
Overall, got my shipping label and main complaint was never really filed. I just wanted the call to end. Worst service ever. Just buy any Logitech product from a vendor like BestBuy or Amazon because you won’t ever be able to cancel correctly or return it correctly with the leadership of Gus.

Background: bought their ultra thin keyboard called keys to go from amazon. Unfortunately I get forced into updating my ipad (another rant) and low and behold the keyboard no longer is discoverable, rendering a less than 2 months old keyboard into a shite paperweight. I don’t understand why Logitech doesn’t upgrade their products in advance of these upgrades. People use their blue tooth devices regularly, and shouldn’t have to dispose of them every time apple sends out an update which is like every other month. I tried to return via amazon but they declined as I was outside of the return window. I have jumped through their multi step warranty replacement system, only to have to have a customer support specialist email me back. Which when they do it is only to redirect you to their useless self support page. WTF I have a warranty, why am I getting the run around. I am tempted to just go through american express purchase protection, but that is a whole other set of hoops. Seagate hard drive warranty is a lot more direct, like amazon return. Fill out a form with your credit card info. They send you a new product, you have a window to return with defective product before they charge your card.
Here is the disheartening Logitech warranty steps. 1)
2) enter the barely recognizeable SN on the back of the product 3) describe your problem. 4) enter in your contact info. Hit send. Then get the auto confirmation email below.
11÷03÷15
Dear Onika
Thank you for contacting Logitech. The details of your case are shown below. You can update your case anytime on the web by logging into the Logitech Customer Support site at
or by replying to this email.
We are currently having high call and email volume, we appreciate your patience we will attend to your issue as soon as possible.
5) wait to get a generic stalling response about troubleshooting, knowing darn well you have already scoured google for days looking for a fix waaaay before getting to this point of complete and utter despair. below:
11÷04÷15
Dear Onika,
My name is Amphie M., I understand that you would like assistance with your Keys-​To-​Go keyboard for iPad, iPhone, Apple TV and more.
Please refer to this link to further isolate the issue.
For future reference your case reference number is XXX. This will allow us to quickly find the contact history when you need additional help. If we do not receive a reply, your support request will eventually be closed and set to «solved». A survey will be sent to you to gather your feedback.
To contact us by phone or obtain additional information (FAQ’s, Forum, Manuals, etc.) please visit
Best regards,
Amphie M.
Logitech Customer Care
6)Then prepare to become incensed by aforementioned patronizing response to trouble shoot, instead of an email about the RMA and procedure to get a replacement. I am a product of the tech generation. I’m not my mom who you would have to send such a n00b response to R.T.F.M.
7) reply to let them know you are insulted annoyed and want to skip the BS and get down to the warranty coverage part and that they can forget about closing your ticket…
11÷05÷15
I have already googled and trouble shooted to no avail. Please replace product.
8) Then wait 5 days basking in the radio silence that is Logitech’s customer service. rinse, wash, repeat.
…next and final attempt before going through AMEX.
1) repeat steps 1 – 4 this time while banging your head against the keyboard for good luck.
11÷10÷15
Dear Onika
Thank you for contacting Logitech. The details of your case are shown below. You can update your case anytime on the web by logging into the Logitech Customer Support site at
or by replying to this email.
We are currently having high call and email volume, we appreciate your patience we will attend to your issue as soon as possible.
Name: Onika
Case: XXX
Subject: Logitech Support: Keys-​To-​Go keyboard for iPad, iPhone, Apple TV and more
Description: Product serial number: XXX Purchase Date: 8÷26÷2015 not discoverable anymore.
Regards,
Logitech
ref:_00Di0j2Ck._50031W5Plo:ref
Not holding my breath. I will NEVER buy another logitech product knowing that they give out warranties they have no intention of ever filling.

WOULD’VE GIVEN THEM A ZERO IF THAT WAS AN OPTION. DO NOT ORDER ANYTHING FROM LOGITECH, I REPEAT, DO NOT ORDER ANYTHING FROM LOGITECH. They have absolutely no customer support for their sales team! So when they mess up, there is literally no one there to help solve the issue. I ordered 7 of the exact same headset from them & received only 3 headsets as well as 4 cameras THAT I NEVER ORDERED. I don’t know how that even happens. When I called to get the problem solved, they directed me to an email address which then asked for a picture of the items received… after I sent them an email with an attached picture and the problem, I NEVER HEARD BACK FROM THEM! I emailed to follow up & they still did not respond. After waiting a week and hearing nothing from them, I called technical support to try to get ANYTHING done about the situation. MIND YOU I WAS CHARGED FOR THE HEADSETS I DID NOT RECEIVE. Not only did technical support pass me around to several different people before handing me off to a «supervisor», but he then proceeded to laugh at me– GIDDION IM TALKING ABOUT YOU. He then told me he would pass along my frustrations to a sales manager… I won’t hold my breath! I just want the products I ordered and paid for, that’s it. FIGURE IT OUT LOGITECH!

I purchased an Ultrathin Keyboard Folio for my (then) new iPad in late 2013. The Apple store employee said the battery would last weeks when used or months when not used.
The Bluetooth keyboard made using the iPad much easier and the enclosing folio gave a sense of security from accidental damage in my pack. Unfortunately, one of the «clips» which hold the iPad in place broke within days or a few weeks of purchase. Then the battery life became an issue.
Without use the battery lasted a few weeks and several hours when in use. After about a year battery life was down to one or two hours when in use and I’d had enough.
I tried to register the folio but was unable because I’d lost the receipt which must be uploaded to complete the registration process. Searching for the receipt proved fruitless as did more attempts to register on line. Finally, I just phoned.
To my surprise my registration had been received and the customer service rep was quite helpful and decently friendly. He said there were only a couple of replacement folios available and would I mind receiving a leather one. I hadn’t paid for a leather one originally and tried to explain it to him. He was undeterred in wanting to send a leather one which I finally accepted. Logitech did not want the old one back.
The replacement arrived within 2 weeks. It is slightly different from the original, particularly the clip design which broke so easily on the first folio. The new one appears to have a battery life as described by the Apple store worker.
The decision to give 3 stars or 4 stars was not easy. Because the first folio was so problem prone which, by itself would have earned 1 star like so many of the earlier reviews here, was balanced by the very good customer service I received 3 stars seems appropriate.
I have owned Logitech products like keyboards and mouse (s) and was disappointed with their longevity. Because of my inexperience I thought it normal. I think myself somewhat wiser, now.
Years ago, a major camera company, not Canon or Nikon, manufactured a (film) camera with a cardboard sprocket. The cardboard sprocket would last for 5 rolls. Their surveys revealed people would shoot 5 rolls in 2 years, which was their warranty period. Can you see the similarity between that company and some Logitech products?
I urge people to register their products and complain at the first sign of trouble. I urge Logitech to stop using «cardboard sprockets» in their products. One would hope a major manufacturer listed on two stock exchanges would have decent ethical values.
In sum, my experience with Logitech this time was positive on the whole. But they must improve their products if their value to shareholders is to increase.

Harmony One Remote, just stopped charging, called customer support, they want money to support their product over 90 days old, Nope no more Logitech products for me.

OMG!
Logitech has the WORST customer service!
The Logitech Customer Service hung up on me multiple times, claimed that «UPS wouldn’t answer» so they could not send me a shipping label, put me on hold for long periods of time…
The Customer «Service» person was rude and insolent.
I would never purchase anything from Logitech again.
I wish I would have read about them before I bought. The reports of their bad customer service are all over the Internet.

Purchased a wireless keyboard a few months ago for appr. $ 30. It is now USELESS.
Once the cap lock operation stopped working, the keyboard became completely unusable. Tried everything – it was no good. We’ll never buy another Logitech product again.
I am typing this with the original keyboard that came with the computer… It still works.

Wow, I wish I had checked here first. I’ve had good luck with Logitech equipment in the past, but bought from Amazon. Buying from them direct has been a nightmare. Bought a Z623 speaker set (identical to one I already own). Right speaker has no audio. Called and was promised a replacement, no return necessary. Promised for yesterday. Called today «Oh no, we didn’t ship it because there was no return». Huh? I was given «bad information». Meanwhile, no gift for my wife. No response to emails, etc. Thank goodness for credit card protection. No way they will keep my $. Buy from Amazon (as evil as they may be)…immediate returns and 2 day shipping. No more Logitech products.

I would strong advise anyone considering Logitech Harmony products to reconsider their purchases.
Logitech’s has had months to make their existing software compatible with iOS 8 and they have failed to do so. Not only that, the one piece of software that they did update removed all support from older devices.
Logitech’s answer to this problem — «do not update to iOS 8» for several more weeks. I find that unacceptable considering Apple will be releasing new hardware (iPhone 6/​+) tomorrow that’s pre-​loaded with iOS 8.
None of your older Harmony Link products will be supported and will not be functioning with new Apple devices. What happens next year? Willing to take the chance the money you give Logitech now will be supported on your same device next year because of their failure to produce updates on time?

Logitech, please honor your customers’ warranties. It’s bad business and makes me REALLY pissed-​off.
I called to get my Logitech gaming mouse repaired (the USB port was physically damaged). Provided I show a receipt, Logitech agreed to send me a new G700 — this is something their policy clearly states and the customer service representative explained helpfully.
I sent my original invoice. Two weeks later I find out they never received it, and they never gave me confirmation.
I sent it again and asked the guy to stay on the phone with me as he received my Amazon receipt. Nope.
He even gave me a snarky attitude like it was my fault this was happening.
Really?
What if I sent the invoice through the official Logitech technical support website? What if I used the built-​in feature to attach my Amazon receipt? Nope, you guys didn’t get that as well?
Please don’t make me feel like an idiot because I keep doing the right thing. This doesn’t need to take months and is far from being resolved. I usually find it hard to complain that a tech company outsources its customer support since it happens all the time, but maybe you guys should hire people who know how to communicate in written or verbal English better.
I am tempted to give up and use other quality products, but I’ve already been ripped off by the G700’s now seemingly ridiculous price tag.
I didn’t pay for this kind of treatment. As someone who has had experience in the IT industry for years, I am not going to be getting anymore devices from Logitech if this is what I’ll come to expect…

Worst customer service I’ve experinced in my life. A folly of errors on logitech’s behalf. Rude, untrained Escalation Managers and supervisors. They are not willing to help, especially if your complaint involves the Logitech 750e or 700n Alert camera sstem which is defective product. I would not recommend this company or their products to anyone.

After about a year and a half working perfectly, my Logitech LX7 wireless optical mouse stopped working. I thought about buying another wireless mouse, but thought I might checking with customer service first because I saw that the mouse had a 5-​year limited warranty.
I found the Logitech customer service and decided not to call, but to use their email customer service. After one attempt, I didn’t hear back, so I emailed again and this time I got a reply from Ferdinand.
He asked me to try several things to get the mouse working. Nothing worked. I let him know, then he asked me to do several other things. Again nothing worked. Lastly, he tried once more. But, to no avail. He said he could replace the mouse under warranty since it was a hardware issue. He asked for my address, contact phone, and a copy of the sales receipt. I had everything, but the sales receipt (the mouse was a gift so I didn’t have the receipt). I emailed him a picture of the box and the price that was paid. After checking with his manager, he said he was able to offer a one time replacement of my broken mouse even though I didn’t have the sale receipt. That was great news!
Ferdinand said the new mouse would be sent out and I would receive it within 5 to 7 business days. The only thing was my mouse (model LX7) wasn’t manufactured any longer, so they would replace it with something similar (M505). I looked at the M505 and it doesn’t have as many features as the LX7, but I can’t be picky when getting a free mouse under warranty.
My new mouse is supposed to arrive by 10÷7÷2011.
UPS messed up, so now delivery is 10/​10/​2011.
THANK YOU LOGITECH!!!
Xie Xie!