FlatRate Moving

We hired Flat Rate for our relocation from NY to London and were very impressed with the level of service from start to finish. I met with several shipping companies before deciding, Flat Rate weren’t the cheapest, certainly competitive but definitely money well spent.
From quoting to the actual moving and delivery days the teams were prompt, courteous, professional and extremely hard working. Our delivery arrived in the time frame given and in great shape with only a couple of very small breakages, I think this is to be expected with an international move.
Communication with the main office was great throughout the whole process and the international team were very helpful with any questions we had related to paper work, timings etc. We would highly recommend Flat Rate if you are relocating or moving.

My husband and I recently used FlatRate for a move from Jersey City to Brooklyn (#785−384) and we could not have been happier with the experience! Sarah came by our apartment a few weeks before the move to provide a quote and to help us navigate the process, then on the day of the move, FlatRate sent a team of four guys (Elijah, Frandy, Joshua and Felix), all of whom were extremely courteous, professional and experienced. Since we wanted to sort out which items went into storage and which items went to Brooklyn, we packed our own boxes, but nevertheless, when the guys showed up, they quickly assessed the items and came back upstairs with the necessary equipment to wrap our furniture (including couches, dressers, mirror and mattress) so nothing got damaged in the move, crates for artwork and bins for all the loose items we had not had a chance to pack yet. Within 20 minutes, everything was wrapped and ready to go. They were extremely careful with our stuff and I was particularly impressed to see them taking special care to not hit the walls, track lights and exit signs when moving items, even when they were maneuvering heavy/​bulky furniture like the couch.
As with all moves, ours came with some unplanned hiccups but the team was terrific in helping us troubleshoot and discussed with us the options for every issue. They really made the process as seamless as possible — including bringing the items for storage to the Newark facility so we could focus on unpacking in Brooklyn and sending us an inventory of everything that went in after — and we could not have been more impressed. We have already recommended FlatRate to several friends who are anticipating moving in the near future.

The lead guy on my move was Christian Reyes. He and his team were awesome. A++ Nice guys, very careful with my stuff. The company was outstanding. They delivered on what they promised. Unusual in the world of moving companies. Highly recommend. No stress whatsoever!

I have now moved in NYC 5 times and this was my best moving experience yet! Not only was it less than most other movers, they provided much better service, and it was flatrate! The 4 other companies that I had used were slow (since it was hourly) and the movers made me feel badly about the amount of stuff that I have.
Aziz & his helper, did a great job, I was so impressed with their professionalism that I can’t praise them enough. My move was so stress free and all I had to think about was what I wanted to order for lunch. So great!

Moving across country is a lot of stress and work. I hired flat rate to do the job. And I am glad I did! So far my furniture was picked up from Manhattan and is on its way to Houston. Everyone at flat rate has been wonderful so far. Very communicative and on point! But I cannot say enough about how professional my actual mover Aziz & Elarbi were. They packed our furniture like it was their own. They were also super nice! Not one mishap during the move out! Thank you guys!
Job #779 199

Furious with flat rate. We’ve done 7 moves with them. 8 years ago, we put 4 items into storage with them. 4 items. Somehow it came to 150 dollars a month. It’s a premium and it turns out that we’ve been paying for 230 cubic feet of storage for «about» 80 cubic feet worth of storage.
That’s not really the problem. That’s a rip off but it is what it is.
Now, twice over the last 3 years we’ve contacted flat rate to get an inventory and were promised photos. The photos never came through. Of course we got a call once our cc expired for new information. But then could never get photos or an itemized list. Then more recently we decided to consolidate flat rate with our current nearby storage. They quoted 1300 dollars to move the stuff out. For 4 items.
We left it where it was and now are in the process of our final move with Flat Rate. So, today, they brought the items out of storage to our new place and it turns out that one of the items — an antique table that we had in storage was broken in the unit (according to the team that loaded it onto the truck)
Let’s do some math. 14k to store four items for 8 years, only to find out that the most valuable item in the lot was broken.
Can’t get anyone from flat rate to call us back and all we got was a pre fab form that might pay us out 60 cents per pound on the table.
Flat rate will break your stuff. Don’t use them.
— — -
Update: our China was destroyed as well, and it turns out that they left a car full of stuff in the place we just moved out of, and left our water running.

I’ve moved from NY TO LI and overall the experience was outstanding. Both Elvis and Steven M were very courteous, professional and had a can do winning attitude. No request was turned down and was done right away. I wish all movers were as professional and respectful as these two fine gentlemen were. Just outstanding work!
In addition, Flat Rate Moving stands by on what was quoted and what I’ve paid. Excellent company. Dwayne was very helpful and very patient as well as accurate on the list of items that I was quoted.

This is my third time using Flat rate. Mark, who also helped organize our previous move, was great with communication, and helped me update our inventory and our price to stay within budget. The movers on both end (in Philadelphia and San Francisco) were excellent – courteous, very careful with our stuff, and efficient. I hope we won’t have to move again any time soon, but if we do, I will definitely be calling FlatRate.

Excellent.
Ibrahim, Eric and Carlos were courteous and went the extra mile in moving 34 lawn jockeys that weigh 150 pounds each, from NYC to NJ.
On the hottest day of the summer…
Thank you.
A.

Numerous inexcusable failures on a very expensive move. I strongly advise against them.

Used them twice. Once from LI to NJ and the second was from Staten Island to FL.
No BS like with other moving companies. What they quote you is what you pay. The drivers, packers and their staff are great!

My daughter moved from one apartment to another in NJ. I engaged FlateRate moving to do the move strictly on the Unilocal reviews. NJ is notorious for having shady Moving companies. FlatRate could not have been more professional. The booking process was thorough and clear guided by Venetia. She assured me that the movers would take care in moving our daughter since we live 1500 miles away and could not be present. They were great. There was a small problem with the truck. It was resolved and the move went off without a hitch. I’d use them again.

This is the first time I have ever used a moving company. Flatrate was recommended from our sales person where we purchased our couch. I must say the professionalism from setting up an appointment and doing walk through, inventory of our personal belongings. Even changing our inventory last minute the day before our pickup. The day of the move, the movers were professional and tagged every items with their pre printed labels that are scanned. The sales rep was so helpful regarding changes or questions that I may have.

Probably the best moving experience I’ve ever had. And I’ve moved a lot. FlatRate was incredibly professional, very friendly and on point throughout the entire process. Including a call halfway during moving day to check in on the progress. They really were amazing. This was a move from NYC to Texas for those looking for cross country movers. I will definitely use them again in a heartbeat.

I have NEVER encountered such a professional, well-​organized, thorough, helpful and entirely pleasant group of people! They made the move not only manageable, but downright enjoyable. You don’t generally get this level of service in ANY industry, let alone when you’re moving. Someone should write a business management book about them, as they are a model of customer service! My thanks to the entire team at Flat Rate!

I used Flat Rate moving on a move from NY. Flat Rate came, moved my stuff into storage and then moved my stuff to San Francisco. I have made several moves in the last couple years and this was the easiest one. It wasn’t the cheapest quote I received but it was substantially less expensive than United and some other companies. Angela and Rhoda from the long-​distance department were so easy to work with and got back to me when I had questions very quickly. They also followed-​up to see how my move went. Edmund came to deliver my furniture in SF. He was friendly, efficient and careful. One thing that really impressed me was that he showed me that my desk was missing a wooden piece underneath — this wasn’t from the move and it was missing when I bought it from an antique market years previously but I thought it said a lot about the company that he volunteered the info. The one some casualty of the move was a bent lampshade that I can’t get back to normal (of course it was the Jonathan Adler one haha) but considering I moved so much stuff I think this was overall a great experience and I would highly recommend them.

I just have to say this was a fabulous and ‘moving’ experience :)! From the sales person Alan to the movers Michael and John who moved me out of New York to the wonderful man who moved me in to my new home in California, Rolando, to Jackueline who handled my acct between coasts, these people were real human beings. They were patient and sensitive to how unsettling it is to uproot yourself, they respectful of my things, they were exceptionally honest and even gave me a refund when at the very last moment I decided not to take some big items. What’s great about them also is they don’t transfer your stuff to other carriers mid– haul. The same guy who leaves NY arrives in California and nothing was missing or broken. I can’t say enough great things about each and every one of them and there is no way I would use anyone else ever again. Bless those boys ! Flat Rate is definitly the way to go!

I’d seen the «snap our truck» campaign all around the city. But when it came time for me to move some items from my office to my home — I went to consult Craigslist and their motley selection of mover services. I contacted one such service and contracted for a move. On the scheduled day, they sent a driver who told me he only had an hour reserved for the move. Then we couldn’t move that day because building management needed a certificate of insurance before using the building freight elevator. I called the moving service’s manager, who said he would do it. When I called the building management by phone 3 hours later, it was confirmed that the certificate hadn’t arrived.
Then, it hit me. Why not call Flat Rate? First off — the service was stellar compared with the other company.
My rep was Zulekiea, who took very good care of me and quickly got the certificate of insurance to my building management. My move coordinator, Jennifer, would make regular calls to check-​in. My moving team: Joseph and Juan arrived — I was pleasantly surprised to see how well prepared they were for the move. The way they quickly wrapped the furniture and got ‘em on the freight elevator — wow! Never in my moving experiences have I encountered such preparedness and professionalism.
And quess what folks? Flat Rate Moving costed less than the other moving company!
In the land of «never pay full price», Flat Rate Moving is a treasured value for the service you receive. My next move is a Flat Rate move.