DoubleTree Newark-Fremont

I stayed here last night and it was amazing! Wendy Lee was super helpful with getting my luggage and the wifi password. Also the bar tender was really sweet and kind and made a delicious drink. The blackened salmon was delicious and only cost $ 9! I ordered room service clam chowder extra hot because I had a sore throat and they brought it SO hot and it was delicious. Loved this hotel and I literally almost stayed another night for no reason. Just for fun. :)

VERY RUDE General Manager Mr. John Schultz, When I called & introduced myself as the Wedding planner & coordinator for an event we had last Dec 19, 2015, in their hotel and to discuss with him the situation we had that day, he didn’t want to talk to me unless it was my credit card that was charged to pay for that event, not even listening to why then I’m still choosing to talk to him. No appreciation at all of me as a customer, the one who referred their hotel to my clients.
1) The Bride & Groom were not served with any desserts, considering this is a buffet. Everyone had to self serve themselves, but the celebrants were agreed to be served.
2) I needed to talk about my cellphone & the bridal pouch that got stolen in our private
banquet rooms, as they let the next group set up their things, without notifying us of such. POOR communication from Hotel Banquet Manager Mr. Jimmy to manage traffic in your facility. Even if I signed a document saying that your hotel will not be responsible for losses, it doesn’t completely free you up from letting other people from our party come in while we are still in the function room, without at all notifying me.
3) I was under stress having to run without my 3″ platform heels to the opposite wing of the hotel to look for the banquet manager assigned to our group to set-​up the chairs we needed for our activity that was planned with the hotel sales team weeks ahead. POOR communication skills from Hotel Banquet Manager Mr. Jimmy. I’m not an unreasonable person but you have to communicate with me, the Wedding Coordinator if you need to go elsewhere, so I know where you are when you are needed by our group as this is what we are paying for.
4) Reception table that was not set-​up right as planned with the hotel’s Sales Team, is coming as an excuse because of FIRE Hazard. This reason should have been given much earlier during the planning stage, as a reason.
5) Cellphone lost = business contact list lost and the bridal pouch = Loss of memorabilia.
All together, we asked that the Hotel make it right for us for an important occasion as this and with all the points above asked for $ 1000 reparation. What was given was a mere $ 175, that’s totally off!
My husband & I are diamond members for a decade already with Hilton, but it’s my first to do business with this branch of hotel. I will stay away from this day on. Knowing that it’s all promises during the planning stage, VERY POOR EXECUTION BANQUET & HIGH MANAGEMENT on how to make it right to your customers.
THINK TWICE BEFORE YOU DO YOUR SPECIAL EVENT AS WHEN SOMETHING GOES WRONG, THEY ARE NOT EMPATHIZING OR APOLOGETIC, BUT TRY TO MAKE EXCUSES. HIGHER MANAGEMENT RESOLUTION IS NOT AT ALL COMPENSATING.
HOW DO YOU THINK YOUR BUSINESS WILL DO IF YOU ARE DISCOURTEOUS & RUDE TO YOUR CUSTOMERS, SAYING IF YOU“RE NOT THE ONE WHO GOT CHARGED, HE WILL NOT TALK TO YOU??? WELL, I WAS THE WEDDING PLANNER/​COORDINATOR, I KNEW EVERYTHING THAT HAPPENED BACK ROOM.

The Sales and Catering Group is great to work with and have a banquet event. Very responsive and concerned to address any questions.

After talking to customer service, management ensured the rest of our stay was up to Hilton standards. Wendy Lee personally apologized for the confusion regarding the phone call and checked our new room to make sure everything was perfect. Although upon arrival things were disastrous I’m able to check out confident that I’d stay here again; thank you.

Very big hotel. Has a modern business style. Check in Staff very friendly, zero issues with checking in. They even have warm cookies for you.
The room was nice, nothing spectacular, bed was comfortable. The housekeepers were great, polite, friendly and professional for the most part.
I didn’t realize there would not be a fridge or microwave. The irons do not work. I requested two separate times but eventually gave up.
The shower head was high enough for anyone to shower without having to struggle much.
This hotel was quiet, calm, and business friendly. Not some place I would take the family, but maybe a private getaway or the next time I travel for work.
Overall not a bad stay.

This DoubleTree is perfect if you are travelinging from LA. From the moment you walk into the lobby you get a feeling of warmth and comfort. Also, the room far exceeded my expectations for the great rate. The breakfast was delicious for the price as well and the employees are so friendly and welcoming. Thank you Efren :)
I will definitely will return.

We (three girls) travelled from Canada for a wedding and booked three nights at this hotel. Before we even got there, our reservation was lost. Twice. Another group called to confirm something, and was told their reservation had been cancelled, but couldn’t provide any further information. The other group was able to re-​book, but was told they couldn’t honour the wedding discount as the deadline had passed. Upon arrival, we were first told we would have to change rooms after the first night from two double beds to two single beds (this was not what we reserved). Once we sorted that out, we were then put into the wrong room (no balcony and no pool view which is what we initially reserved). Easily fixed with a quick request, but it was annoying nevertheless.
The room we were put into had the SMALLEST bathroom I have ever encountered at a hotel. Not the biggest deal, but when three girls are trying to get ready for a wedding, it makes for some acrobatic maneuvering. The room was also very dimly lit, so we had to do some reorganizing with the lamp and mirror so we could all get ready on time. We ordered four robes the first night (we had the bride sleeping over) so we could all relax in style. One of the robes smelled like curry, while another looked like moths had gotten to the ends of the sleeves. A third one was of super thin material and not as fluffy as the other three. The fourth was adequate. Not exactly what we expected, but we didn’t make a fuss.
I guess they were going through a renovation/​staff change because nobody really knew what was going on. We were supposed to receive a welcome envelope with wedding details upon check in, but we ended up getting it slipped under our door the day after the wedding. Kind of negates the purpose, don’t you think? We were able to find one lady at the front desk who was an absolute dream, but whenever she wasn’t there, it was absolute chaos. Another group travelling with us for the wedding had problems with their room too, but I won’t even get started on that.
Once we arrived back home, I checked my credit card bill and found a charge of $ 90 USD. I contacted the hotel and was told two robes were missing from the room. I informed them we would never steal their ratty robes (moth eaten and smelling like curry? no thanks!) and was told that there were multiple witnesses who could confirm there were only two in the room. I really had to laugh at this. Multiple witnesses? Was this a crime scene or something? The manager was unhelpful, and even rude to me on the phone. He suggested I dispute the charges on my credit card and said he couldn’t do anything for me. End of conversation. I even contacted Hilton International, who I assumed would at least would offer a little more help. They took forever to respond to any of my requests, and were just as unhelpful, referring me back to the manager at the hotel.
For a hotel operating under Hilton, they sure have done a disservice and tarnished the name for my group and myself. I have never encountered (and continue to encounter) such unprofessional conduct and chaos at any hotel. While I understand the renovation and staff change, there was absolutely no apology for any of the mishaps and nobody really seemed to care that the hotel was in disarray. A trip that was supposed to celebrate the union of a friend was overshadowed by an abysmal stay at this hotel.

********************** 1458 *********************
DoubleTree Newark, CA was a big hotel, very corporate like, and definitely cater to bigger traveling group.
They remodeled the lobby lounge, and the newly opened Bistro 880 restaurant with a sushi bar, DJ on Friday nights and live music of Saturday nights.
The main tower for Hilton Honors members, and 2 wings on each side with 2 floors wrap around the tower.
We checked in at 1:30 pm and since they were sold out on Tuesday night, they didn’t have the tower room ready for us. Regular check in is at 4pm. Check out at 11 am. I always wonder why they charge us 1 day but really we only get 21 hours!
Luckily we are HHonors member, so I got a late check out at 2 pm.
We took room #1178 facing the pool area which was convenient for us to use the jacuzzi. The switch in the bathroom didn’t work. I had to hit it for the light to turn on. The toilet didn’t flush well. I had to hold down the handle.
The jacuzzi needs a facelift, the pump pressure the water up in my head, instead of pumping straight to your back. Plenty of falling leaves in the pool, it needs to be clean.
Around the hotel in the back, tree ranches were all over the parking lot.
However, the FREE warm chocolate cookies, 2 bottles of water, banana and apple at check in, made up for it.
Very limited lunch menu and room service. Although, the guy worked at lunch shift went out of his way made my dad a sandwich togo that wasn’t on the menu.
Dinner at sushi bar with sushi chef Hewon Kim, former Roka Akor in San Francisco was very good and the young guy, bartender at Friday night was super attentive (Nick?!). My mom enjoyed her experience there.
DJ live on Friday night got busy by 9 pm, all Cougars and middle age folks, strange crowd, I know, I know I will get there too someday! I’m just saying ;)
FREE parking, at your own risk! FREE wifi if you are a HHonors member, that just save you at least $ 25/​night compare to other hotels in the area.
For $ 119 per night, it was the best rate of any hotel in the area of San Jose, Milpitas, Fremont and Newark on week nights. However, I have experienced better at other DoubleTree hotels with the Hilton group.
3.5 stars.

I stayed here on business this week and had an ok stay. The tower building where you walk in is nice and contains the Restaruant, lobby and the amenities. The property is a huge maze, so if you don’t have a room in the tower make sure to brush up on your geography skills. My whole experience got off to a crummy start with check in. The hotel was overbooked and there was a very long line of irate customers making a scene which resulted in a 15 minute wait. The WiFi was also a major problem when trying to get any work done from my room, you can’t even send e-​mail. Go to the Starbucks across the street for wifi. I probably would not stay here again.
Pros:
— Awesome breakfast
— very clean rooms
— quiet
Cons:
— overpriced
— unusable wifi
— over booked
— long line to check in

Stayed here this week. Whole hotel has gone total remodel. Smells brand new. …like a brand new car does. Central location. Large rooms… extremely comfortable beds. All the toiletries. Great service. Clean pool. Really great experience.

Sad excuse for a Hilton Doubletree. Don’t expect to check in even one minute before 4 pm, because your room is NOT ready. The internet does not work, if it does it will cut out and you’ll have to reconnect every 5 minutes or so. Every time the staff and the hotel do not measure up to even the basic of hotel amenities, they just brush you off with cookies. Complaints are often and include: room smells like poop, internet does not work, tv does it work, house keeping is terrible… etc. Be prepared for more cookies.

My first stay at this location. Was worried because last minute found out they are currently under construction however I must share the hotel and restaurant staff is very friendly! Especially Chris at the front desk! They really went out if their way to see I was comfortable. Nice to see a happy team effort! My room was on the 7^th floor and had a good view overlooking the pool and mountains.

This is by far the BEST hotel experience that we’ve ever had. The staff from the front desk, to those tending the breakfast buffet (food is great!) to housekeeping were very pleasant and gave us nothing but excellent customer service. We used to live in Union City but moved to LA and we are so happy that now we have a go-​to-​hotel in the Bay Area. We will definitely be back and will recommend this hotel to our family and friends.

Very nice hotel. Can’t think of anything I’d have wanted to be different, so 5 stars.

Pros:
–Clean and quiet room
–Room DOES NOT smell like smoke and smells clean (Make sure you get a non-​smoking room!!!)
–No problems with bathroom
–Soft Beds
–Ice Machine (hallway)
–Nice décor in lobby and in room
Cons:
–WiFi is unusable as it constantly drops out
–A/​C unit may have not been functioning at 100% as it isn’t really cooling the air inside our room
Came here to sleep for 1 night from the 3-​day tour bus trip I’m taking. The cons didn’t impact my experience that badly, as I just had to use my cell data and open the window (nice and cool outside), but was still inconvenient. I had a great sleep and I do recommend sraying here, if you don’t mind the WiFi problem (hopefully fixed in the future) and the bad A/​C unit may just be an isolated incident. I was in room 3011 on floor 3, right next to the elevators.

I have been going to the Double Tree (Hilton) for 5 years now. Since the transition from Hilton to Doubletree the quality and service has significant dropped.
Case in point, this weekend, July 31 – 2, I came on business. I awoke on Saturday at 0600, called the front desk explaining that I need the room cleaned first thing. I arrive at 1pm and the room is not clean. I call again. I go to my room at 2:15, my room is not clean! I drive in and report to Ryan who is working the front desk.
I am now late to an important event due to this Hotels poor service. Who knows when my room will be cleaned?!
Next, I recently tried to book during the weekday and the room rates are $ 250 and higher! Wow! You philosophy must be «You give me more money for this lack of service? Are you kidding me!
Really miss the excellent customer service this Hotel used to offer.
Still Rocky and Ryan are the only Desk Representatives that care for the customer.
The day managers care only for the buck and won’t work with you.
As a Gold member this is unexceptable.
What would this hotel be like without Ryan or Rocky ! I certainly would take my business else where.
Bummed!

I stayed here for a few nights on a business trip. They are undergoing a re-​model so at check in they offered drink coupons for the inconvenience. Nice! There’s some work being done outside so that limits you to one door but I barely noticed anything from my room (no loud noise or thin walls).
I do want to mention that getting to my room was a bit of a maze only because the place is so massive! So be prepared walk or ask the front desk for somewhere close to the elevators! My room was clean and comfortable. I had a pool view and a balcony and enjoyed the weather while getting some work done (with free wifi).
When I happily redeemed my drink coupons at the bar I noticed that they had some yummy bar specials (the mini pizza is delish) and a very friendly bartender. If that’s not your thing, they have a Starbucks and local restaurants across the street.
My only issue is that there’s one taxi service that they use so it’s always a bit of a wait for a taxi because you’re always waiting on one guy. But other than that the stay was okay and if I’m back I’d stay again.

Nice hotel with everything I would expect from a Hilton. The traditional Doubletree chocolate chip cookie upon check-​in is live and well… though I really loved their original cookie recipe that was much more of a wow factor. Well moving on to the check-​in process… easy and painless. The king bed room had lots of room and a great balcony that had a nice view of a small pond with a fountain. Nice touch. Clean and temperature of the room was perfect. I don’t have one bad thing to say about the room. The bathroom had a makeup mirror so that always helps me in the mornings. Not that I wear much makeup but it is nice to see things close up.
My room was a nice healthy walk to the lobby where I met co-​workers in the morning to carpool. I just learned to allocate extra time for the walk, but it turned out to be a really good thing to get more steps in every day.
The restaurant they have here is pretty decent too. I will see if I can figure out what it was called and write my review for it on its own Unilocal page.
All around thumbs up for cleanliness, room, coffee in the lobby, plenty of parking which you don’t have to pay for, and extremely helpful staff. And with our block of rooms we had, a fabulous price.
I am so glad we stayed here and look forward to it again in the future.

3 words: DON’T STAY HERE.
This is one of the worst stays we have ever had and we have stayed in many other Hiltons. The front desk staff is very rude and it starts with the poor management, seems that they do not value guest, was told if we didn’t like it there — to vacate and stay somewhere else, would I get a refund if I chose to vacate? nope. Was checked in a dirty room, no apologies or offer to move us to a clean room. The filipino man at the front desk was more bitter then helpful, lacked professionalism. Witnessed them telling another unhappy guest to «have some respect». This is not a good hotel, we won’t be staying here again and we do not recommend this location to anyone. Avoid this hotel at all cost.

The Double Tree is located right off the freeway on the Newark/​Fremont border. My check in experience was pretty bad– the desk staff was unfriendly and it made me worry about the rest of the week. THe décor is all silicon valley related. It is pretty fun. Parking is free and wifi is free for the cool gold and above HH memebers.
THe pool area is in the courtyard and is beautiful. THe gym is far away from the lobby unless you are staing in one of the side rooms. Ginger lounge hosts breakfast every morning. THe staff there was really nice which is probably what pushes this to 4 stars for me. I had horrible breakfast experiences at the Double tree Campbell Pruneyard and I was afraid for a repeat. There is a nice shopping center a freeway exit away which is close and keeps the traffic off this exit. There is a Starbucks across the street too. THe bathrooms are very small but I was alone. I could not imagine sharing that with anyone. The vent fan did not work int he bath (pet peeve). Overall, I would stay here again.