Casino Hand Wash And Detail Center

This is one of the better car washes in the area. They just have to get there driers to remember to get in the back seat and clean the inside of back window. I always have to ask them to do it. They somehow forget the back window is part of the car that needs to be cleaned. But when asked — they do it with no problem. If that was corrected they could earn them a 4 star.
Prices is reasonable to others in area. but they use a lot of soap and that is a plus in my book.

This used to be my go to car wash since they hand wash it instead of the machines. However, I recently went there with my brand new car and considering my car was a month old and didn’t have much to do I feel like they did a pretty terrible job. Mainly I wanted vacuuming bc my hair was all over the floor of the front seat but my interior is leather so I wasn’t going to ask for extra vacuuming and be charged for it when all you have yo do is vacuum floor mats anyway. There was still hair all over my floor so I feel like you had one job all you had to do was vacuum that floor.
I didn’t get the armor all inside due to the $ 7 price difference for thst upgrade and like I said it was a brand new car. So i guess unless you order the armor all they don’t really care to really dust the inside because the dash section wasn’t that clean either.
The outside was fine but they could have done a better job drying since it’s winter and by the time I drove the 3 further miles to work there was all frozen drops on the front end.
Basically it was a brand new car you didn’t have to work that hard so in my opinion you didn’t work at all and absolutely not deserving of the $ 19 I paid PLUS the $ 3 – 5 cash tip I left (I forget how many singles I put in). I go out of my way for this car wash and pass at least 7 others to get there so I won’t be making that extra effort anymore.

I just purchased a Mercedes in March 2013 and purchased a monthly interior/​exterior package after being pleased with the first test exterior wash from this place.
I got in my car a couple weeks ago after a wash and noticed that the cover of my cup holder in the centor console was broken and nowhere to be found. I immediately informed the cashier, who sent over the owner.
The owner proceeded to give me the run around about how Mercedes’ plastic parts are cheap, how the other one was soon to go as well, and how if his detail folks had broken it, they would have informed them and that it probably was my fault. He then found the piece on the floor, but STILL kept trying to dodge the issue.
Needless to say, he finally agreed to pay for the part (after telling me that he wasn’t going to argue with me over a $ 10 part and having his staff haggle me about who’s fault it was that the item was broken).
Needless to say, I will NOT be returning. EVER! No thank you.

Don’t waste your time or money at this place. The people are friendly but they destroyed the BMW emblem on the trunk of my car. There were some fingerprints on my window edges and my rims were not completely clean. I purchased the Full House deal. I left very upset as I was trading my car in the next day!
If you bother to use this business take photos of your car before entering and watch your car from beginning to end… no matter how stupid you may look. If I could give it zero stars I would.