Bayshore Transportation System

I’m starting this review mid-​move, so I hope I don’t have to revise it, but so far, so good!
The packers arrived a little past promised time, but not much. They seemed to do a wonderful job! Didn’t miss anything, asked pertinent questions and worked steadily.
Bill, our salesman, stopped by to check things out (as he did day of move!), but they had things well in hand. They were company packers & took pride in their work
Next day, movers came as promised and also did a wonderful job on our 4 bedroom house. We’d lived there for 28 yrs so had a lot of stuff! Bayshore is an agent of Allied and used an Allied truck, as well as Bayshore movers, no contracted out people. The driver will be taking our stuff to Vegas and has a crew there that is supposed to be very reputable, also, but that we’ll wait and see.
All in all, move is going along better than expected! Hoping for the best in Las Vegas, but definitely so far, so good.
I read all the VERY bad reviews on movers, but nothing to complain about, so far (all fingers crossed!)
They promised next Tues or Wed delivery & driver fully expects to meet that — hopeful Tues if weather holds

I’m having a terrible experience with these movers. It started good, the packers and movers were nice. HOWEVER I am still missing items, and had damages to fragile frames, family pictures, furniture, and damages to the house (wall) from moving. When it came down to filling a claim, they said its past the 30 day deadline to claim damages (per PA law). According to their records, we missed the deadline by 3 days. 3 DAYS!!! They already got paid, they don’t care. Companies like this don’t care about customers.
My argument is that I still have items missing which they can’t find (and its happened to them before), so how is shipping is complete? This company doesn’t understand the end customer, they have received their money and are using statutes in their contract that release them from liability.
I am still going back and forth with them, I just want my stuff replaced and damages resolved, but they refuse to do anything about it. I URGE and WARN customers to please see through this friendly façade and read every fine print and don’t take the risk with a company like this. It’s not worth the stress and aggravation it has put upon my family.

I got several quotes from other companies and they were all within the same ballpark for my cross country move. John came in to give me an in-​home estimate and he was very friendly and helpful. He answered all my questions and made me feel most comfortable with my move. John and his coworkers were easy to reach whenever I had questions (I had lots as it was my first major move!). They didn’t require any up-​front deposits and there were no hidden extra charges. My stuff arrived in a very timely fashion at my new location and nothing was damaged!

We had a pretty awful experience with this company. The guy that did the estimate for us, Bob, was great. He was personable and he seemed to know what he was talking about. He said that we would have no problem fitting all of our stuff into a 20 ft container. We got rid of a lot of things we didn’t need between the estimate and our move, and our stuff still didn’t fit in the container. Not even close. We had to move across the world without our couch, recliner and our really nice (and expensive!) solid wood outdoor furniture setting and umbrella. I’d say he was pretty far off with his estimate.
Once our shipment arrived in Australia, we figured out why pretty quickly. There was a plastic lid to a Tupperware container wrapped in THREE full sheets of packing paper! Those things are huge. It didn’t need to be wrapped at all, but it ended up taking up tons of space in the box because of wastefulness like that. That is one of MANY examples. They also packed my son’s little wooden chairs together with not even a piece of paper between them (so they rubbed against each other the whole time and are now terribly chipped and scratched). We also found all of the frames from our bedroom walls in the middle of wardrobe boxes — not wrapped in anything but our clothes. Imagine what would’ve happened to the clothes if they had smashed?
The packing was an issue, but communication was the biggest issue. No one told us anything unless we asked. For example, they never told us that there is a tracking system for the ship that you can access to get an better ongoing estimate of when your goods will arrive. We didn’t find that out until after our goods were meant to arrive, almost three months after they packed it. They didn’t update us along the way or send us any communication, except for responses to SOME of the emails we sent them. Our contact person, Jim Rogers, called us once during the whole process to see how the first day went. He told us he would call the next day to explain the next steps and to see how the loading went. He never called. He never returned our call. No one told us how to file an insurance claim until we asked. It seems like these are all pieces of information that they should tell you, without you having to ask. It would have been nice if we knew there was a tracker so we could find out that our things would not, in fact, arrive before Christmas as they had estimated (it was actually almost another month before it got here). Poor packing, poor customer service. They made an already very stressful time worse.
Oh, I’d like to add that I sent them an email after the whole thing was over to say that I was disappointed with how we had been treated and I listed all of my grievances. I copied all of the people that we dealt with along the way. Not a single person from Bayshore even responded to my message. Nothing.

Finding a cross country mover is one of the most challenging parts of the moving experience. The reviews online are all horrible and you get bombarded with tales of missing furniture, theft, and accidents. I crossed my fingers and picked Bayshore/​Allied for our cross country move from DC to CA.
With the sole exception of them getting stuck in traffic trying to get to my downtown condo for the pick-​up time, the process was super easy. They were professional, took great care in packing, and our driver was easy to get ahold of to schedule the drop off (into a storage unit). Nothing missing, nothing major broken. Price was reasonable and we were able to get it reimbursed from an employer (proper paperwork was provided by Bayshore).

If I could give a negative rating I would, the only reason I give one star is that the Alied driver alone deserved 5 stars but his exceptional work can’t make up for your poor customer service starting with a double booked estimate resulting in no one showing up or calling to which we were told they’d taken down our phone number wrong. Then we were told that due to the new timetable we’d have to pay to have ourour things stored before the necessary 8 business days passed to make the cross country move. Next, everytime we attempted to contact the person who had been helpful-​Laurie A., we were told she was out of the office and were told we’d hear back from simeone else. did we? No. The packers left half of what we told them to pack and we were up until 4am the night before driving cross country and packed 35 boxes-​for which we were compensated a $ 150 gift card and $ 150 discount. A manager, Jesse called and said he would review the photos we sent to Laurie and get back to us about compensation-​which he never did. Then the real fun began today when everything arrived and is broken and damaged and now we’ve been told to fill out a claim for each and they will send an adjuster out to consider whether or not they will repair or replace our belongings-​so tell me why we paid for replacement value? AND they feel we still ought to pay full price for the packing and transportating of all our broken belongings. Also, we hired them to move us after my baby and I nearly died in childbirth because I was told I couldn’t withstand the strenuousness physically or emotionally of moving ourselves… it would have been far better than dealing with this company that couldn’t have cared less that their poor packers caused 6hrs of work for me and my husband and a 2100 mile VA-​UT move on 2hrs sleep because of where we’d booked hotels. We had to reschedule our carpet cleaning and turned in our keys late so lost a large portion of our housing deposit, and now get to file claims for everything and are expected to pay for the «work» the packers (Robert) did and the weight of transporting our broken belongings?! And seeing as we moved out here because my husband lost his job in VA after our baby was born with heart problems and he just started work again and doesn’t get paid for two weeks. where do I put our sweet baby to sleep.. the crib that was brand new and is destroyed? Or go buy a new one after paying these people 8K to ruin all our belongings. Photos to come. RUN FROM THIS COMPANY. The BBB will hear from me as will every review site.

Update — Allied FINALLY settled the moving nightmare 11 months after the fact we finally got paid for all of the damages that occurred at the hands of this horrible company. Only after I filed a complaint with the Better Business Bureau. The company would not return phone calls or emails and wouldn’t finalize the open claims. The most shady company I have ever dealt with. Almost $ 20k worth of damage and or lost items that never showed up! This was the biggest nightmare I have ever had to deal with.

We moved from Philadelphia to Palm Springs in December and we could not be happier that we chose Bayshore to provide their expertise. Not only did they give us cartons, tape and wrapping paper they handled our belongings with great care. John, our driver is the best friend you could hope for. The delivery was a little late but that was due to snow conditions in the east and Midwest.
Moving across country is difficult enough for seniors but Bayshore did all they could to help alleviate the stress. Every piece that needed it was taken apart and placed back intact to our satisfaction.
Our furnishings were picked up by John and his crew in Lafayette Hill Pa. and he was the one to drive out and met us in La Quinta. His truck was an Allied Van Lines big orange trailer with 4 other loads to deal with but ours was the first to come off.
I would recommend Bayshore and Allied to anyone needing highly qualified movers.

Bottom line: Don’t ship anything fragile. Whole story: I moved from PA to AZ. I needed to put my belongings in storage for 3 mos after moving out of my house in PA. I interviewed 10 moving companies & decided on Bayshore. I can’t express how badly I wanted this to go well. I did most of the packing myself. I paid for them to pack a flatscreen TV, a few glass table tops, and the ONLY truly valuable item I owned — a beautiful glass artwork that my husband had bought for my birthday 18 yrs ago. They told me it was safer to have them pack anything valuable because they would be completely liable for any damage, and of course, being professionals, they would pack it properly. And that was the only item that was DESTROYED. After they lost it for a month. It was packed completely inadequately & was SHATTERED when it finally showed up. After arguing with them about how they needed to find out where it was, I then had to argue about reimbursement. I even had to argue about the deductible that I was not required to pay because THEY packed the item. It took me a dozen emails & phone calls, and tracking through dozens of copies of all the paperwork to be able to calculate how much I paid them to package the artwork, how much it cost to move, store, and move again for the weight, and then add the actual cost of the piece. Bayshore was not able to calculate any of that, and I believe their employees were told not to speak to me after they realized they had to pay a claim. Mind you, I got nothing extra for appreciation in value. I got nothing extra for the aggravation, anguish & total breach of trust. I had no other way to transport this object because my car was full of the clothes I needed for the 3 mos we were in temporary housing. Had I known how incompetent the movers would be, I would have given the piece away to a good friend, knowing that it would be safe. One other note: The movers who delivered the truckful of goods did not have a list of what they were supposed to reassemble upon arrival. They tried to rush out before doing any «extra assembly,» (which is covered in the moving price), and I think that’s how they ended up leaving that 1 all-​important box on the truck.

Moving… ugh most unncessary stress that no body needs. I moved cross country from Philadelphia to California and Bayshore was there every step of the way. The only part of my move that was easy was booking Bayshore and having them take care of my belongings. Everyone I had worked with was very accomodating. Every question I needed answered Debbie was there to answer. If she didn’t know the answer she followed up. Great service, friendly staff. I would definitely recommend these guys or use them again in my next move!

I moved between states and found Bayshore to be very accommodating and the crew was excellent. They took great care of my possessions and packed their truck smartly with the items that would get in the way of the unload going in first, etc. In the end I had a new house filled with boxes, but everything was in the correct room and unpacking has been much easier than it could have been. I would recommend them to others and use them again if I ever had to move again.