Balentine Plaza Dental Care

Stephanie has always done great work! She’s very gentle, thorough, informative, and always has an answer for every question I have for my cleaning and teeth/​gum care. She gives me feed back on my brushing and gum care from my last visit to my current which helps me…“huge”, and she always gives me recommendations for other ways to care for my teeth and gums. THANK YOU THANK YOU THANK YOU!

This is the first time I’ve ever left a dentist office thinking, «Yay, I’m going back there!» The entire process went by super smoothly and each person I encountered was incredibly genuine and friendly. Crystal at the front desk was great to work with leading up to the appointment. After the appointment, she talked me through exactly what would cost me to do their recommended treatment for the next appointment (I’ve NEVER been to a dentist and been able to get that kind of clarity on cost). Thanks so much! Kevin was fantastic and very professional. I can tell he is passionate about he was. I forgot who the assistant was but she was also super friendly. I felt like the exam was the most thorough that I’ve had — I’m definitely going back here as a regular patient. Thanks guys, keep it up :)!

We always have a great time in this dental clinic, the entire team is really nice at any given situation. Last weekend we had a miscommunication about my appointment on my braces removal. Cristal did not get the confirmation i sent her since they were closed for 2 days. So we went Saturday early morning at 8am not knowing my schedule was not really confirmed, so had to wait 30mins until Dr. Cheng arrived to see if they can still squeeze me in on early time slot. Gladly, the team still accommodated us and all of them are really apologetic for the miscommunication. They even gave us coffee gift cards as a complimentary which we appreciate a lot. Exceptional customer service they have as a team! Me and my husband are planning to be regular patients! Highly recommended! :-)

Dr Cheng is very nice and he fixed my toothache which was a big relief. The receptionist Crystal is very sweet. I am very happy that they were able to accommodate me on urgent occasions as well.
Thank you!

Great at educating you and gentle with your teeth. Highly recommended.

Dr. Cheng is an experienced and knowledgable dentist who provides excellent services to all his patients. He explains each procedure and service patiently and in detail. He is extremely humble and cares a lot about all his patients. The clinic is kids friendly as well. Highly recommend!!!

Dr. Cheng gives me smiles that I deserve to have with his smile!!!
I’ve decided to visit Balentine Dental Care about the gap between my two front teeth. First of all, the office is really clean and staffs are all friendly. Dr. Cheng spent 20 minutes discussing with me regarding my teeth. I was originally thinking to get bracelet to solve the issue, and Dr. Cheng has suggested me to go with filling instead since I could get the gap closed while saving a lot of money and time.
I have to say that my teeth are really sensitive, so I’m afraid of feeling pain during procedure. Surprisingly, Dr. Cheng has been really careful throughout the whole procedure, and the only moment I felt a little pressure is when he attempted to numb my teeth. The procedure took about 30 minutes, and I was really satisfied with the result after all!
Now I can smile with confidence without closing my mouth especially when taking pictures! I’ve already decided where I’m going to get my teeth cleaned next time, and I’ll take my parents to visit since Dr. Cheng is fluent in both English and Mandarin. Would I recommend Balentine Dental Care? Of course!!!

I’ve had my Unilocal account for a while, but I’ve always been a lurker as opposed to a reviewer. I did not expect my first review would, of all things, be for a dentist. However, Dr. Cheng deserves my first review because of the excellent way he handled the tooth emergency I had last week.
A friend recommended that I go to Dr. Cheng when I found out that my old dentist retired. When I first called the office about my toothache, the receptionist was friendly and very polite, and Dr. Cheng was able to squeeze me in for an emergency appointment. After looking at my teeth and taking a few x-​rays, he explained some treatment options to me and recommended that I get a filling. I left the office with my mouth feeling a little numb but without the toothache that had been bothering me all week.
I was a bit thrown off by Dr. Cheng’s youth, having gone to grey-​haired dentists all my life. However, he is just as knowledgeable as my previous dentists and was far more willing to answer any questions I had about the benefits and disadvantages of my treatment options. Combined with the excellent customer service, I definitely recommend that anyone looking for a new dental care provider try out Dr. Cheng.

Dr. Cheng is a great dentist. He’s always looking out for the patient’s teeth. He’s patient with all my crazy questions on oral health.
Did you know teeth cleanings aren’t supposed to hurt and make your gums bleed? I SURE DIDN’T! Dr. Cheng was the first dentist to not put me in excruciating pain

The office is very clean and the staff were very friendly. They gave me a birthday card which really surprised me, you guys are awesome!
Dr. Cheng explains everything in great details and makes sure you understand your condition and what you need to do keep your teeth clean and healthy. Plus, he speaks Mandarin as well. Nicole, Trish and Alexis they are all very nice and they really make sure your visit is a good experience.
Definitely coming back for future practices.

Finding a good dentist is like finding a good mechanic, few and far in between. Though I believe I have found my dentist for at least the immediate future.
The office was clean and the staff extremely friendly and helpful. I think her name was Alexis, she worked at the front desk was super nice.
The visit was quick and painless as it was a simple cleaning and Dr. Cheng didn’t try to upsell me on any unnecessary procedures, which I hate. Similar to a mechanic you don’t know what the hell is going on in your mouth until they suggest a super deep cleaning because hey you still have insurance money left. And that’s why it was a great and simple visit.

Great experience, with a very professional atmosphere. It shows how much they care about their patients when they treat them in a nice and professional manner. Everything went smoothly and Dr. Cheng showed me where my cavities were after taking pictures of them and showing to me on a monitor. We scheduled to have them filled in a next appointment.
I would come again and would recommend to my friends and family.

I will preface this by letting everyone know that I haven’t gone to the dentist for YEARS (…yes, yes, I know… I have quite the dirty mouth: P)
I was never scared of going to the dentist or having my teeth cleaned but it was always difficult to have stable dental insurance for me. So when I finally got good dental insurance, I took on the task of finding a good dentist.
I saw some very good reviews on Unilocal about Dr. Cheng and decided to let him be the poor soul to handle my years of neglect and possibly gazillion cavities/​plaque/​tartar.
Long story short, it was extremely easy to schedule an appt with Dr. Cheng. The staff was very friendly and understanding but best of all… Dr. Cheng is definitely the meng! Besides from being very funny and personable, he is also really gentle and thoroughly explains all the steps and the reasoning behind everything. After going through my X-​rays and doing the exam, he sat down and explained how my teeth was doing and some tips on how I could improve it. Luckily I only needed a deep cleaning and a filling for one cavity!
If you haven’t seen the dentist for awhile for whatever reason… I highly recommend Dr. Kevin Cheng. He really is a dentist that is honest and cares about his patients!

I recently moved to Newark and was looking for a dentist. I luckily stumbled upon Dr. Cheng and his staff.
One of my pet peeves is that doctors offices never run on time, but I was pleasantly surprised. As soon as I walked in, I was greeted and brought into the back by Nicole. They took a few xrays and then the doctor reviewed everything he found. Dr. Cheng really took the time to make sure to explain everything that was going on in my mouth and all of my options.
Overall I was really satisfied with the whole experience. I would definitely recommend this place if you are looking for a good dentist.

Now that there is a 85 Degrees Bakery in Newark… you teeth might be looking for a friend to get them through the times. I am not a huge fan of going to the dentist but this place will definitely give you personable and outstanding service! Dr. Cheng and his staff will take care of you and bring that smile to your face :)

This review is for Dr. Cheng, who took over this dental office from Dr. Mercado earlier this year (Dr. Mercado, who seems to have gotten so-​so reviews below, is no longer at this dental office, so don’t worry about that).
Dr. Cheng has made going to the dentist an extremely pleasant experience — and this is coming from someone who hates going to the dentist! Dr. Cheng and his assistant Alexis made me feel very comfortable, explaining everything they were doing and giving me a very thorough, but also efficient, cleaning and x-​rays. They did not push me into any services and only let me know that next year I *might* want to consider getting a preventative filling where one of my back teeth had a unique groove that could be prone to getting cavities (and showed me the groove) — given that I try to avoid caviites at all costs because of the shots and getting the preventative filling would not require a shot, I definitely appreciated the free advice that did not come with any pressure at all.
Dr. Cheng is also fantastic with kids — he gives dental hygiene lessons to the after-​school program kids next door and has a really gentle and fun personality to make kids feel at ease.
Another plus — the dental office, which has gotten a makeover, feels modern and soothing — there is free coffee, wifi, lots of magazines, and even a little play area for kids. The little things make a big difference when it comes to differentiating between dentists. I’ll be coming back here for future appointments!

Dr. Kevin Cheng’s practice makes you feel comfortable and worry-​free. Went twice for a cleaning and have been satisfied with the service both of the times.
I got the teeth cleaning from Dr. Cheng the first and the second time by Stephanie. Both of them are amicable and easy-​going.
The office is clean and they even have a small area for the kids to paint or to play Nintendo Wii.

Was referred through a friend.
Dr. Kevin Cheng is definitely an up-​arising dentist out here in the BAY AREA!
Very clean practice with an outstanding staff with great service!
(Hate walking into certain practices that are mean and rude to you…)
Nicole and Alexis were very helpful and accommodating as well.
The hygienist, Stephanie, was were intuitive and knowledgeable. she knows her stuff and even educated me for future prevention.
Dr. Cheng has a great team of staff and Dr. Cheng himself is very polite, educated, funny, and skillful in his craft.
Definitely a place I will return and a place I recommend parents bring their kids.
WILL BE BACK again

I was referred here to Dr. Cheng by his sister, who works as an optometrist near the pleasanton/​dublin area (see my global eye care review). After having such a great experience with his sister I decided to take her word and go to her brother for a teeth cleaning.
Now I haven’t had a teeth cleaning in quite a while, but I’ve had my fair share of them. As far as I could tell a lot of the plaque build up had been scraped away. The cleaning overall took about 35 – 40 minutes. This was when I thought I was done and out of there.
«Nope» said Dr. Cheng. When he was cleaning my teeth he saw all the problem areas I had and asked me if I knew how to properly floss those areas and keep them clean. To be honest, the very back of my mouth is a bit difficult to reach so I never paid much attention to it.
Dr. Cheng wouldn’t let me leave until I was educated well enough on proper technique and management. This is the sign of a good dentist, in my opinion. I will definitely return here whenever I get the chance.

Dr. Mercado and her staff are amazing! Have been coming to them for years now and have no complaints at all. They are highly professional and are all about the well being of their patients. They don’t have the fancy TVs on their ceilings or the high end furniture but their office is neatly organized and comfortable. They are like a family away from my family! Shannon, my hygienist is amazing and every time I leave she makes sure my teeth are super clean and free of stains. They don’t do unnecessary work just to bill your insurance carrier and only perform the work YOU really need and when the carrier gets tough and doesn’t want to pay they battle it out so that you don’t have to pay out of pocket. This office is just amazing and I wouldn’t change offices, they’re stuck with me! ;)