Edible Arrangements

Hit or miss with this place. ..
In August of this year, we received a beautfiul bouquet of fruit — ripe and sugar sweet. When we received another bouquet in October (just 2 months later), the pineapple wasn’t ripe, the canteloupe was over-​ripe and tasted rotten,. .. and the strawberries were downright rotten. I called up the store to share my disappointment. In their defense, the woman on the phone offered to send more fruit — we declined. Instead I asked her to relay our experience to the owner, asking for an explanation. Never heard back. Never will order from them again as I can’t be sure of the quality my recipients will experience.

Decent option for those gifts that people feel compelled to purchase.

I live in Los Angeles, California and I wanted to have a quick delivery to my son who was having a hard day at work. I called the store and was helped by Xavier who took my order, was more than happy to apply the online discount coupon to my phone order and made sure I repeated the confirmation number back to him to make sure I wrote it correctly. It wasn’t a large order so his courteous and efficient service meant that much more to me! Thank you, Xavier! You made an anxious West Coast mom very happy by bringing a smile to her kid across America. I will call you again!
Julie

I’m glad there was a store close to my office because there was no way I was paying $ 13 for delivery when I could easily do it myself. I ordered the large Apple Blossom arrangement for my friend and her family for Lunar New Year and requested the pot be green, yellow, or red to go with the holiday (a spring-​y green was chosen).
The store itself is dismal looking… they looked like they were going out of business! Not a good look for a store that specializes in gift-​giving. The service was just ok; courteous enough to get the job done, but a gift shop should really be more hospitable and friendly.
The arrangement itself was very hefty and quite nice. Some parts of the fruit looked bruised which kind of spoiled the aesthetic a bit.
All in all, Edible Arrangements is great for any recipient who loves fruit and can appreciate the novelty of a fruit bouquet. Would I come to this location again? Probably, but only because it happens to be convenient.

I ordered a basket yesterday and it came today as requested. Had a small incident with my order. The manager was apologetic and sent a new basket promptly. 4 stars for great customer service. Left a star out for the incident.

ordered some chocolate strawberries, bananas, and apples for my girlfriend for the holidays — gift she loved. Staff was very friendly and helpful. I look forward to ordering from them again.

Super Fast Delivery to Roosevelt Island.
Thanks so much for making this last minute online order easy, painless and FAST. I’ll be using this location again FOR SURE!!!
Thanks again,
Christopher in Burbank, CA.

It’s funny because before I came here, I saw a $ 6 per chocolate covered strawberry sign over at Godiva. So I figured that a dozen chocolate covered strawberries for $ 15 would be quite the deal!
Annnd yes, I got it and ate the whole box. What I liked was how if they gave you a smaller sized strawberry, they put two in there to make it count as one (so no rip off on small sizes here!) they’d rather give you too much than too little, which is a plus!
Oh and, I really liked their packaging. This would be a great place to give someone a treat/​gift!

My coworker and I wanted fruit and chocolate so we ordered from this location. I was disappointment not only by the service because it was supposed to come before 3pm and didn’t end up arriving until 4:30 but the fruit was bad and mushy. My fiancé then sent me a edible arrangement and the closest location was the one on 38^th st and some of the fruit was bad. It even smelled rotten. I truly believe these are definitely not made daily because the workers would clearly see the fruit is bad. For what we have it pay, it’s definitely not worth it to get rotten fruit! It’s disappointing.

I had ordered an arrangement online from this store for next day deliver. To my utter disappointment, the stuff was not only not delivered, no contact was made even after my complaint regarding the delivery failure.
Then I had complained to the corporate along with order details; then I received a response within a day stating the store would be contacting me soon and that I should contact the corporate if I didn’t hear from the store within 2 weeks. I waited 3 weeks and there was no response. Tried contacting the corporate thru the web, it would not take the complaint stating the Order number referred to has been used to for the previous complaint.
If you are trying to please your friends and family and count on these guys, they wouldn’t be your friends anymore if you ordered from these guys. Trust me I mean it.

This review is for a Pick-​Up order. I work 3 blocks away from this location, and when I saw that it costs $ 12 for their delivery — I decided I would pick up the arrangement and deliver it to the birthday person myself! I’ve had bad experiences with floral deliveries via Teleflora, so I am a bit wary of arrangment deliveries… But I feel that if you pick it up yourself, the company does a better job in the arrangement because the person who actually paid for it will get to see it and can always fight back if they do not like it!
Anyway, I ordered a Small Blooming Daisy Arrangement. This is probably good for 5 – 8 people, where everyone gets a bit of fruit after dinner. I paid $ 47 because I found a $ 5-​off Promo Code on Google! I ordered it around 4:45PM and said I was going to pick it up at 6PM.
I got to the store at 6:10PM and no one was at the front counter, so I waited patiently because I heard voices in the back. Another patron was browsing through their in-​store catalog as well. Two minutes later, an arabic woman comes back to the front and places an arrangement in their empty fridge. She immediately asked me how she could help me and I told her I was picking up an arrangement — lo and behold my arrangement was ready and she had just finished preparing it. Turns out that the one she just put in the fridge in front of my eyes, was mine! I was so happy to see that she handled it with care and to see that it was freshly done was a plus! It looked like a good, impressive size. (I didn’t look tiny, sad, or cheap) It was wrapped in cellophane paper with some decorative ribbon and a typed up greeting card!
I’m not going to lie — the arrangements online look WAY nicer than the real life arrangments! BUT remember the images have been photoshopped to look appetizing!
I will definitely be coming back for future arrangements, but I will make sure to submit my order 2 to 1.5 hours before pick-​up because I want it freshly made. I do not want it to be sitting in the fridge all day. And the $ 12 delivery fee will definitely make me want to always pick it up!
My birthday girl and her family loved it. Too bad I didn’t get to taste it, but it’s Fruit, I’m sure it will be fine!

My kids wanted to get a Father’s Day gift so we bought a gift certificate from Living Social for this location. When we tried calling noone picked up the phone, sonar went in person and were told that the voucher is not good today on Fathers Day. Nowhere it said this on Voucher or even answering machine. Bad way to do business!!! We didn’t buy anything and I requested a refund from Living Social, I would not deal with a business that tries to deceive you :(

I was wary when I purchased two KGB deals for edible arrangements that were only valid at this one location. When you’re pigeon-​holed to one location, it may indicate that the location needs an extra boost of revenue. It makes you wonder…
I was not impressed with this location at first. It took me a few days to get a hold of someone on the phone and actually place my order. The first few times I called, it told me the number was no longer in service. The next round of calls were unanswered and went to fax. FINALLY, when I got a hold of a live human being on the phone, I quickly placed both my orders.
I ordered the Hello Kitty bouquet (couldn’t resist) and the white chocolate dipped strawberry bouquet. I arranged for a pick up that Saturday. I was emailed a confirmation receipt immediately after I hung up the phone. Good sign of good things to come.
On the day of pick-​up I was running late and called ahead of schedule to tell them. I asked if they could place the fruit out so I could run in quickly and grab it. Once I got there, I double parked and ran inside, hoping I could make it out before getting a ticket. The employee was really quick with getting my bouquets, and even helped me carry them to my car! He was incredibly nice about it all.
I’d order from this location again, so long as I manage to get someone on the phone.

Horrible experience with Edible Arrangements midtown Manhattan. DON’T ORDER FROM HERE YOU WILL NOT GET THE PRODUCT YOU ORDERED. THE DELIVERY GUY WILL SCREAM AT YOU THE CLIENT, ON THE PHONE IF HE CANT FIND THE ADDRESS. Chocolate melted of fruits because delivery guy couldn’t find a simple NYC address. The two bouquets where for a baby shower a duck and piggy bank didn’t get either completely different products. No balloon attached that I purchased. UN SATISFIED CUSTOMER… dont aggravate yourself and order somewhere different elsewhere.

After placing my order and bringing my purchase home, I discovered they gave me the something I did not ask for. I paid more for my original order and they gave me something different and less. I tried to contact the store and company, but no response. Essentially they stole from me and the store and company doesn’t seem to have a problem with that.

Placed Valentine’s Day order to be delivered to my wife’s office. Receipt claimed order would be delivered no later than 5PM. As of 6PM on Valentine’s Day, order not delivered, and wife gone from office for day.
Tried to reach this branch by phone to check order status but got busy signal all day.
Completely unreliable and terrible customer service.

Stay away. If they can’t handle «600 orders» why run a «mail-​order» business?
Since they’re franchised, the 1800 call center number is a completely different operation and a separate entity. Don’t bother calling either: the store itself keeps the phone off the hook so that it’s always busy and the call center simply tells me «You’re order is pending, you should try calling the store.»
$ 12 delivery charge. No communication whatsover. Time to cancel my order and shit on this place.