Carlton Hotel, Autograph Collection

Excellent 5 stars id give 6 if I could! Great central location to get anywhere in the Manhattan. Normally I visit the City for business, But this weekend was for fun. I stayed in the speakeasy suite which was INCREDIBLE. Complete with a secret bookshelf and a private bar the room was absolutely fantastic.
Quick, pleasant, responsive, and professional management staff. When I checked in after a very long flight Nebi did an excellent job ensuring that I was well taken care of and I had everything I needed for a pleasant stay including a bottle of wine. I would recommend this property to anyone and will return.

I have been staying at the Carlton for 7 years now and they have always been great. However, they had a change of leadership and the previous GM is gone. The last two months since his departure the hotel and service have been mediocre at best. Elevators not working right, keys not working, mold in the shower, and now towels that are like sand paper. How did a five star property lose its swag so quickly? I am a Marriott Platinum member and travel at five star hotels throughout the country totaling about 125 nights a year. I know what good is, and The Carlton lost its «good» status. Not sure if it is the new arrogance of the Manager, the new régime, or all of the above. I previously choose to stay at the Carlton (often times out of compliance w my corporate recommendations) and now I choose to NOT stay. They talk about cosmetic upgrades and a new look to the hotel at the end of this year, but at this point your lack of service is daunting and you should be embarrassed.

Not on par with other autograph collection properties. Staff not excited to see you, platinum benefits are non existent, continental breakfast is worse than a Hampton, staff not happy to see you, after 4 days no one acknowledged having seen me, rooms need a severe make over

BLUF: A beautiful hotel in the lobby but the rooms are dated and small. Definitely worth my one night stay as I got the deal from Kayak for $ 99 for one night compared to the average $ 300.
First of all, the beds are hilariously short. We had a queen sized bed which was the standard width but an extremely short length. I am 5’6″ and with my head on the pillow, my feet were nearly dangling off the edge. I can only imagine the situation for anyone near 6′ tall.
The window looked straight out to a brick wall which was fine had we not been told we would have a city’s view. The shower was a simple stall and the bathroom was narrow.
In terms of common accommodations, there is a fitness center on the mezzanine and a spacious bar on the first floor with a pool table. The lobby is beautiful and made quite the impression on us before we headed into our room.
Ultimately, the Carlton Hotel was worth the deal due to the location if you can find a steal on a third party window but will not be returning for the full price.

This hotel is in a great location at 28^th and Mad if you want a nice hotel in lower Manhattan.
Couple of notes.
— yes the rooms are on the smaller size… BUT…
— well appointed with luxury linens
— good free wifi
— nice flat panel tv
— lots of hangers and closet space
— does have a mini bar
— comes with a bathrobe
— nice Moulton Brown toiletries for your use
— working desk with connections up top so you are not crawling around on the floor
— the restaurant breakfast was ok, but didn’t wow me – grab a coffee and bagel or other down the street one block
— Staff are really nice
— the bar area has happy hour specials
— this is a Marriott Brand hotel for those collecting Marriott points or using them!
— if you like the old style — art deco type of place, you’ll enjoy — it has character!
— was pretty reasonable

Good location. Room was a good size, but the bathroom was VERY small. The hotel is showing quite a bit of wear and tare — some updates are needed. Kind of surprised this hotel is part of Marriott’s Autograph collection. The staff was very nice and always helpful.
Beware the free breakfast for those with Marriott status — you get a very limited buffet and have to eat in a designated area, which in our case was completely full and had no seats. If we wanted to eat at a table a few feet away (in the actual dining area, as opposed to the corner), there would be a charge. We ate elsewhere at a considerable savings.

Nice hotel but not up to Marriott’s level of service. Tried to check in early and they couldn’t work it out. Sat in lobby past 3pm waiting for a call from front desk as I watched other guests check in. (And i’m a gold member with over 50 nights.)

I choose this hotel because it was a Marriott property and just a block from my work location. Stayed 2 nights. The room condition is as described by many here which is a bit run down but comfortable. I liked the charm and the location. My room was on the 4^th floor facing Madison street so it was noisy but I was fine with that. However, don’t stay here if you need internet access in your room. For the 2 nights I was there, my computer and phone was able to connect to the hotel internet about 10% of the time. I had to go down to the lobby to get work done. A call to the front desk offered no help. I went downstair and proof to the clerk the computer connected quickly in the lobby. He gave me a help desk number to call and of course this is a vendor they used so I was online debugging with the help desk person who ask information like the hotel and room number, etc., but offered no help. I thought to myself isn’t this their job to investigate and address a guest’s problem. A waste of 20 minutes before I finally hung up.
Upon returning my key cards to the front desk, the clerk ask how was my stay. I said the wireless connection in my room was terrible. His reply was a simple ‘have a nice day’ and then turn away. Why did he even bother to ask? I won’t be back.

Lovely public areas. Beautiful lobby. Great safe neighborhood. Cool bar. Unfortunately rooms were old and dated.
(at least mine was). In morning I was so cold and couldn’t get the thermostat to work. Eventually I turned on the shower and let the hot water run. This did the job and was a 1^st. HVAC units should be in a museum.

This hotel definitely shows its age.
Like others have mentioned, the lobby itself is quite breathtaking, but the rooms are a much different story. I think what bothered me most was not the chipped paintings, 200 square foot room, or torn upholstery, but the overall noise. Literally everything made noise. The doors are all so heavy that if someone closes their door down the hall, you hear it. The pipes made noise, the air conditioners made noise, and the noise from outside was so loud it felt like it was right in my room!
The overall staff was awful (besides the manager who was very very nice), and They contradict you if you ask anything. I called down around 10 one night to ask for a tooth brush and no one answered. I called the front desk and housekeeping (no lie) about 15 times and no one picked up. At 12am they knocked on my door to ask if I needed something. I thought it was a joke! 12am on a Tuesday?!? Awful.
There are also no outlets by the beds which is definitely not a win in my book.

A beautiful hotel when you step into the lobby, but an entirely different story when you actually get to your room. The rooms here are dated and tiny and quite frankly, awkward. While this is New York City, and the prices are ridiculous (over $ 300 a night) and hotel rooms aren’t necessarily known for being spacious, this one still doesn’t hit the mark for me. With all the hotels in the city, this one certainly wouldn’t be on my list.
The cheapest rooms are the smallest rooms. They’ve got pedestal sinks and no vanity area for your toiletries or other bathroom essentials. Showers are simply just stalls. In the room we were in, there was tons of paint chipping from the ceiling which was gross to me. If your room has to be small with zero room for any of your belongings, it should at least be in tip-​top condition. I was moved to a room that was much more spacious, but again, the awkwardness of the room made it difficult to do normal things, such as get ready with the bathroom door all the way open. Our bathroom door didn’t open all the way and would hit the toilet. The towel bar was broken. Walking into the room, you had to be careful not to walk into the armoire right in front of you. It was almost a whole room larger than our first room and seemed like a castle in comparison. The penthouse suite however is to die for. Very modern and beautiful, with tons of light and space. All in all, the rooms were clean and the cleaning staff was very friendly.
The concierge here was non-​existent. Whenever we called they weren’t there and were told to leave a voicemail. And when she was, all she did was tell us how she couldn’t help us. She didn’t try to direct us to anyone who could either. It was a joke. I felt bad for anyone who actually needed her services. The daytime bartender has a chip on his shoulder, but the bar itself is quite nice with an old New York feel. Front desk staff is OK but if you need anything from housekeeping, it’ll take forever.

4 night stay in NYC at The Carlton. We love Autograph Collection properties and usually pick them over Marriott Hotels. This property is no exception.
Great location in the city. Rooms are clean. Staff is friendly and helpful.
Items to consider:
They stop serving food at 11pm so if you get in late make other arrangements. Or you can walk around the corner to Soju house or grab a hot dog from the street vendor.
Bar: Bartender at night was great, service in the morning was slow. Skip the Bloody Mary. It was not good and was a mix they bought from the store.
I left my jacket at the bar and they promptly returned it to me and money was still in pocket. Thank you Carlton for service with integrity.
TV in our room did not work but they fixed it quickly.
Elevators are small but fine for us. It is a boutique hotel in a cool historic building. Overall great place to stay. Enjoy!

Reviewing as a platinum Marriott rewards member (given certain check-​in benefits): 2 stars for location and cleanliness, but as a Marriott autograph chain, it was lacking in quality.
Although their autograph hotels are known to be the classic older hotel feel, their amenities seemed underwhelming, and unprepared.
Their minifridge was not cold, and there were no bottles of water available in the room (aside from the paid Fiji bottles), and the water machine was not working in the fitness center. I had called to ask for them to fix it during my hour long workout, and nobody came. Eventually, I had to go to the front desk to ask for bottles of water, which even took about 5 minutes for response.
The interior design is beautiful, very classic looking with a beautiful piano bar.
The breakfast buffet for gold & platinum members was okay, they could have had more cold food choice options. But, better than nothing!
Overall, great for location, not sure if it is worth the priciness!

What a great hotel. Really nice lobby, nice sized room (for NY), very comfortable and stylish. Staff was welcoming and quick to answer questions. Good wifi. They have a gym but I ran on the Highline (which is a shortish jog away). Really, no complaints at all.
Wouldn’t have thought to stay in this area but it turned out to be really convenient.

I loved the Carlton. Disclaimer, my company paid for my room, so I cannot speak to the pricing. I absolutely enjoyed my stay at the Carlton. The check-​in was seamless and the lobby is really stunning. My room on the 6^th floor was super quiet, had decent views, was large for NYC standards and clean. What else can you ask for when travelling? They have Molton Brown products, so you cannot get much better. I would stay here if ever back in NYC!

This hotel was really a perfect choice for us-​the Parisian feel was just what my boyfriend loves and all of the décor was cute. Our room was really nice, king size bed and a sizable bathroom. Our stay was easy and the staff was kind when we saw them. The continental breakfast was ok– not great but nutritious to get us through the morning.

As I mostly kept to myself during this stay, I cannot speak too much on the customer service other than to say everyone I encounter was pleasant.
The rooms aren’t anything special but they certainly aren’t offensive. The beds are comfy and the blackout shades effective.
Super convenient to public transpo.

I attended a wedding at the Carlton and stayed at the hotel for two nights. I am giving the experience four stars, but I’ll break it down as such:
1. The rooms are super small (unless you get a suite) and the bathrooms are tiny. There was a barn door on the bathroom that was a little awkward as you couldn’t lock the door and it was frosted glass. I know I’m married, but it doesn’t mean that I want to encounter the shadow of my husband sitting on the toilet… or hearing what happens either! This all being said, for being a small space, it was well appointed and the furnishings were well thought out and very nice. We actually quite enjoyed our room as frankly, all you really should be doing in a hotel room is crashing, right? With the city outside your door, why spend the day in your room?
Moving on…
2. The wedding we attended was at the hotel’s restaurant, Millesime. I’m a bit of a wedding food snob and of course, as most brides do, felt that the food served at my wedding was pretty much the best food ever. Which it was… until now. Holy Cow. I’ve never had such a phenomenal meal at a wedding reception before. The passed hor d’oeuvres were delicious… lobster salad in endive cups, bacon wrapped scallops, roasted lamb, veggie spring rolls, sliders, beef skewers, watermelon chicken skewers… they just kept coming! Not only that, but the raw bar… oysters, lobster, little necks, mussels, crab claws… all beautifully presented and fresh tasting… UGH. By the time we sat down to dinner, I wasn’t sure that I could eat anymore. I made room. Perfectly cook New York Strip. My husband’s chicken was juicy and tender… I couldn’t get over how amazing the reception was.
The negotiated rate for the wedding was $ 219 a night and for the location, right in the heart of Flatiron, that was an amazing steal. We walked everywhere, enjoyed our stay and outside of wishing our room was slightly larger (mostly wished our bathroom was slightly larger)…no complaints!
I would come back and stay at the Carlton again!

Good looks but poor customer service.
The property is beautiful but the people who operate it lack professional hotel management training. If you’re accustomed to Hiltons or Sheratons then you will not find anyone here trying very hard to make your stay pleasant. You will find that they are busy doing their jobs but not holding doors for you and not apologizing for accidentally charging your account an extra night or parking (this is NYC and the Über-​era; don’t act so surprised if we don’t have a car!). The Carlton is also hip-​hop influenced so expect to hear it loud during brunch. Don’t expect that your room will be cleaned if you had the do not disturb sign hanging after 8am but before 10:30am.
A Hampton Inn, with sparse amenities, is filled with people who are trained to care about you. Not here.
We just checked out and won’t ever check in to this property again.

The Carlton Hotel is part of the Marriott chain, but it is nothing like the cookie cutter hotel you find in every major city in the US. It has major charm, narrow, elegant hallways and a gorgeous lobby.
I was fortunate enough to get a corner room, facing Madison Avenue and 29^th street. I loved the view in the morning, with the delivery trucks and NYC cabs filling the street. The room was very reasonably sized by NYC standards, and the bathroom was quite sizable and luxurious.
The location is perfect — you are within walking distance of many NYC attractions, as well as subway stations. It took me about 30 minutes to walk down to a bookstore in the East Village.
I also need to mention that service was excellent — quick, courteous check in and out at the front desk. I will definitely be back here!

Après avoir essayé de nombreux boutique hotels sur NYC (je passé une semaine par mois à NYC), l’hotel Carlton est devenu mon spot.
La localisation: il est assez central dans un quartier que j’adore: Gramercy pour sa proximité des restaurants et sa proximité de mon bureau.
L’hotel est très luxueux même si c’est un luxe plus classique. Le lobby est magnifique. Les chambres sont très spacieuses, ce qui est exceptionnel pour Manhattan. Certaines chambres ont une vue sur la rue (un peu bruyant) et d’autres plus calmes ont une vue sur… un mur. Bref, né comptez pas sur la vue, laissez les rideaux baissés.
Bravo pour les produits Molton Brown, très luxueux et tendances.
On apprécie la salle de fitness ouverte 24h/​24 7j/​7, propre et bien aménagée.
Enfin, on apprécie le restaurant /​bar de l’hotel: le Millesime de très bonne facture avec des animations musicales le soir. Une étoile en moins pour le petit déjeuner: choix entre une formule petit déjeuner sans intérêt en décalage total avec l’hotel ou une formule plus luxueuse, bonne mais beaucoup trop chère. On passé donc notre chemin pour profiter de très bons restos dans Gramercy qui proposent de super petits déjeuners.