Arhaus Furniture

I never give reviews, but in this case I feel compelled to. Have never been more frustrated with a store before. The furniture is nice, but warning you, the customer service is HORRIBLE. You would think customer service would be great considering the pricing, but it is honestly the worst I have dealt with. The furniture was delivered long after it was promised, and when I called to check on my remaining item, Michelle in the NYC store was not able to help. She was extremely rude and unprofessional — she was unpleasant from the moment she answered the phone. She should not be working in this industry if she can’t handle a simple phone call. I would not recommend ever purchasing furniture from Arhuas.

Now that I have finely received all of our furniture, I am ready to review Arhaus Meatpacking. Even though they messed up the paperwork and the result was a delivery of only about ½ of our order, the eventual outcome was nothing short of fantastic. Everything we ordered was received in perfect condition and set up professionally. I think we got good value for really over the top quality and design. It helped that our architect got us a 40% reduction from regular prices on everything we ordered.
It also helped that we were able to wait without any problem, because all the deliveries were made to our Colorado house weeks before we were scheduled to be there. If we had been on a tight schedule, the very late deliveries would have been a real problem. Thus the one star deduction.

I ordered a sofa from Arhaus in mid-​February and was given an estimated delivery of April 12^th. Every time I speak with them the delivery date gets pushed back. Next it was late April, then the first week of May, and now sometime after May 18^th. I am not pleased with this. We scheduled a housewarming at our new apartment for a date after we were originally told the sofa would be here. Now, it’s not going to be here in time. And all this time, not one person from Arhaus apologized. They said they closed the warehouse for a week which «will be much better for their store». What about their customers?

This review has been a long time coming. And I wasn’t sure if I should write anything though given the terrible unprofessional experience I’ve had with Arhaus ranging over 4 months I have to share so people don’t make the same mistake as me in trying to order furniture there. In November I placed an order for 2 chairs (floor sample), one wing back chair (floor sample) a coffee table and a couch. The total cost of these items were over $ 6k which I paid half up front. The first delivery in December is 2 of the floor sample chairs not the wing back chair. When I query where the other chair is they said it was returned to the store. When I called the store they had no idea. I let it go as wasn’t sure about that chair anyway. I was told when I made the order that my items would be delivered end of February and the coffee table earlier. I received the coffee table today. 15^th March. Not custom. During these months Arhaus never got in touch I was always reaching out to them to see where my items were. I reached out to them again around end February and they told me the couch had been ready for 2 weeks and they had the coffee table they were just waiting for the 2 chairs. Which had already been delivered. In December. Total disorganization. After more calls and emails and the full invoice amount paid they confirmed via call and email that the items would be leaving the warehouse on 10^th March. On 14^th I get a call saying delivery will be following day (i.e. Today). Delivery guys arrive. No couch. They said it’s not on the van. I call customer service. Apparently it’s not in the warehouse. It’s a ghost couch. So I’ve been waiting 4 months for furniture (when I was told it would be 2.5 months max) and it seems Arhaus have lost the couch. Disorganized unprofessional disaster.

Initial Customer Service and salesman get 4 stars! Actual Delivery team 4 stars (delivered partial order)! The in between gets 1 star! Our custom order couch has been delayed 3 times– promised 6 – 8 weeks & now has become 12 weeks! We don’t even get a return call to get updates anymore. If you select custom work beware of promised date of delivery! I wish they would’ve been honest upfront. Regretting the purchase due to having thanksgiving and now Christmas guests sitting on stools! Sad because this was our first major furniture purchase after moving with military for 28 years!:/

I happen to like the warmer, more rustic looks at this store than all the contemporary and mid-​century furniture stores that seem to be more popular in Manhattan right now. We recently purchased a dining table and buffet for our very small apartment and were satisfied with the sales, delivery and customer service staff (they’re coming over to fix a small hinge problem.)

Pretty large store with various furniture. Some looked a bit old fashion, some modern, and some classy looking, and some can be hipster looking.
My first time visiting. Upon walking into the store, I wanted to browse around and see what kind of furniture they had; an associate approached me and kindly notified me that if I needed help I can ask her. After that,…she followed me… everywhere…every step. I repeatedly said okay, if I need help I will be sure to reach out to you. It still did not stop there. Felt like being harassed or just not welcomed. Okay, I know it’s retail and you might get commission, but this place needs to give the customers some room to breathe and just enjoy browsing before making any decisions.
Other than the associate huffing and puffing down my neck, this store has potential. Not sure if I would step foot into it again though.

I’ve never been more frustrated with a store than Arhaus. My first order earlier this year took over 4 months to get the sofa and chair, when I was initially told 6 – 8 weeks. Then, I ordered another chair and changed my mind the next day and cancelled because the initial chair has not held up well after all of 3 weeks. I cancelled the order THE NEXT DAY and it has taken me more than two months to get my money back. When they said they would refund me the deposit, they actually refunded me less than half of the deposit. Working with this company has been a nightmare. Avoid it and go somewhere else!

Came by with my mom on a Thursday afternoon. I’ve been here before but I only came by to preview some pieces. This time I had a mission. a mirror for the fireplace and an ottoman for the family room. The ottomans were nice but I couldn’t find the right size I was looking for. They offered to look at something else but my focus was the mirror. I’ve been looking for a silver rustic mirror to go with the dark wooden fireplace for a while and I found it. Very pricey upscale place but good quality and customer service.

I want to post a positive review because I have read so many negative reviews about this company, and I had such a great experience.
We went to the store because we saw online that the Kieran bed was on sale for 999, and we wanted to see what it looked like in person.
When we got there we were informed by the sales lady that there was only one of these left in the country and that it was almost certainly damaged.
BUT, she showed us an almost identical version of the bed and guess what… they had a floor sample for nearly ¹⁄₃ of the original price. We quickly bought it. We were informed that a 3^rd party shipper would disassemble, deliver, and reassemble the bed for their own fee. Expensive but well worth it considering the deal we got.
Then I went home and started researching. Well, I almost had a heart attack because of all the horror stories I read of stuff taking months to arrive; and stuff arriving damaged time and time again.
Well Select Express called 24 hours after the purchase and was able to do the delivery the next day. So we bought the bed on Saturday, and it was assembled in our bedroom by Monday ready to go.
Very happy; very satisfied customers.

This is our favorite furniture shop. Time and again we come back here to find amazingly beautiful pieces, furniture that is unique, great quality and a distinctive design feel. There are many rustic and barn-​like pieces. There are antiques and hand-​made pieces curated from many countries. There are great furniture lines made in america. The shop also has gorgeous lighting fixtures, beautiful accessories — vases and pillows — and a really amazing collection that will inspire you time and again.

Fell in love with this store the second I walked in — beautiful ambiance, friendly staff, and good quality furniture. I was a little skeptical at first, but after I caught all of the pieces I wanted to furnish my new apartment during a huge sale I changed my mind. I’ve had my pieces for only about 3 months but I am happy with them and will definitely go back to Arhaus in the near future.

We’d been looking at a particular sale item on the Arhaus website for about two weeks. We finally broke down and decided to check it out in person — and if it was what we wanted we planned on buying it at the store.
We arrived at the store and the item was fine… it met our expectations for the price it was offered at online. However the price was marked differently in the showroom than it was online. We asked if they’d honor the online price and showed the sale price to the sales associate on my iPhone. She appeared confused, said yes, and then went off to speak with her manager. While she was gone another salesperson engaged us to discuss floor items that were on sale. The original salesperson came back from discussing something with her manager and we browsed a little more before discussing and deciding to buy the item we came in to see.
We started the process for purchase and delivery and the price was wrong — the sale price on the item was not being honored.
We complained pretty vocally and asked for the store manager to come over to discuss the problem. We explained what was going on and all of a sudden everybody in the store claimed ignorance. «Well in our computer its not showing… I don’t know what to say. That’s not the price.» ETC
The tone got condescending pretty quickly. And the once-​cheerful sales staff soured.
Here’s the reason for the one star review:
I went back to my phone to pull up the sale price again (which we had been looking at for two weeks — and showed the salesperson earlier… which was IN RED and pretty clear on the website) and upon refresh of the page the PRICE CHANGED. THE PRICE CHANGED WHILE WE WERE IN THE STORE. We would not have made the trip if the item was not on sale.
Utterly disgusted, we were about to storm out.
Eventually after the salesperson admitted that she had seen the sale price on my phone (I hope she didn’t get in trouble for being honest) the manager begrudgingly offered to honor the advertised price. He then insulted us, by saying «If I get in trouble with the home office I won’t have a job and I’ll have to live with you people.» Thanks for that, you sad little boy. Lying about or claiming ignorance of the situation was bad enough before you felt the need to insult customers. If your company makes a mistake you can’t take out your day’s frustrations on the customers.
Drained and desperate to find our item we went through with the purchase anyway so we could move on with our lives.
There are way too many furniture places in NYC to go to and I can’t recommend Arhaus for anything when there are so many other options.
TIP: If you’re in love with something that Arhaus offers go check it out in the store but order online and don’t deal with the sales staff.

we got some amazing furniture for our apartment from here. The sales rep are amazing and very helpful. The only problem is the delivery time. It takes too much time

We had the most amazing sale rep and their furniture is great. But why two stars? The delivery service is horrible. So horrible in fact, that we are not setting foot in their again. Here’s our story.
Day of delivery, they call at 7:00am Wednesday and say they are 20 minutes away. Great, except one problem, they are in Brooklyn and we live in upper Manhattan. They had the wrong address and told us since it’s the wrong address, we will be the last delivery.
I call corporate to let them know of the mistake and ask them to send a certificate of insurance to the right address. This is where the issues begin. They tell me there’s no record of a coi being needed (I sent two emails and was told it would be sent two weeks ago). I told them I requested it. The guy, Andrew I think, says «well, there’s no record but we’ll see if we can get it». I explained to him our stuff can’t get delivered without it and to please call me when it’s done. It’s not my fault someone messed up. He said he would. Fastfoward to 2pm. The drivers call and say they may show up at 3:00 — 3:30. I still haven’t heard from corporate. I call back to check up. He says they are still working on it and will get back to me before the drivers get there or before 4pm, when the insurance office closes. I say ok. Fastfoward to 3:30pm, I get a call from the delivery guys, it’s traffic, they should be there at 4:30. I tell them they can only use the elevator to 5pm. Fastfoward, 4pm, still no call back. I call corporate again, he says the guy who’s suppose to do it is now at lunch, and he’ll call me back in 10minutes. Fastfoward 20 minutes, my fiancé calls, he’s told the same guy is at lunch and they will call him back in 5minutes. At 5pm, the drivers show up. I call corporate again to tell them the drivers are here and I really need to know about the coi. He tells me, the guy is still at lunch and he’ll call back in 15 minutes. The delivery guys and I try to sneak everything upstairs (one story) the whole time I’m praying the superintendent does not show up. They get everything upstairs, into my house, and then we find out the desk is broken. A central part of our 9,000 dollar furniture purchase. Plus a clock, which should have been delivered is missing and no one knows why. The delivery guys call Robin, a new customer service rep and tell her about the broken desk and missing clock. I talk to her and telk her about my ordeal. She tells me the clock is out of stock until June, and was surprised no one had told me and that she couldn’t let me know how long it would take to get a new desk, maybe two weeks, or more, depends. She’s nice, but I’m done. It’s 6:30pm, I never heard back about the COI and a clock is missing and a desk is broken.
I file a complaint. And ask for a refund. She told me I have to call back tomorrow or Friday.
I call back the next day, talk to Michelle, she listens. I tell them they can keep the desk, clock, and chairs and give us a refund for everything we haven’t received. She does. That was straightforward. They also refunded our delivery fee.
So I give them two stars instead of one for taking care of the issue, but only two stars because the guy I talked to the day of the delivery had terrible customer service. I would have kept going with Arhaus through everything if it wasn’t for the terrible customer service I received from the guy, Andrew, I think. They can thank him for losing a loyal customer.

Five! I would give it a five million if i could.
Gorgeous furniture and home accents. I thought it would be outrageously priced since it is in the heart of the meatpacking district, but it is an Ohio based company and they keep the prices the same everywhere. Very Reasonable prices. Friendly, courteous and helpful staff. I would move into the store if I could, I love love love their style. Highly recommend checking it out if moving or in the market for a new piece of furniture.

This store is gorgeous, the merchandise really attractive and reasonably priced vs. Ethan Allen. I found the sales people (with the exception of one guy) very helpful and patient, letting me sit on all the sofas before I chose one.
My problem is with the communication post-​order and the amt of time it takes to get your sofa. Why it takes 8 weeks to come up with a sofa that is simply a different color from the one in stock (same fabric) is mind blowing, yet that’s considered ‘special order’. And when it came time for delivery, all but one employee neglected to return my call and there seemed to be miscommunication among the staff there (and to me) about my delivery.
If you shop there, steer clear of the dude and work with one of the women. He just acts like it’s beneath him to do his job or help customers at all!

Wish I could have looked more but from the second we walked in the pushy sales woman was on us. My boyfriend mentioned something sarcastically about how he would take six of the statue heads and she didn’t leave us alone the whole time. We actually only made it through maybe half of the first level before we couldn’t take it anymore and told her we had to leave. She then muttered something under her breathe as we left. Also said the word ‘shit’ infront of the two children.
Side note: the furniture is beautiful, like I said would have loved to actually look around and possibly make a purchase, or even try to have a thought alone about making one.

What a wonderful high end furniture store! It has timeless elegant pieces that make you ask yourself, «Is this art or furniture?» Come here to get classy, upscale furnishings for your brand new house, personal business, or even for a fancy soirée. From exquisite dining table, to charming slipcovered sofa decorated in white supple leather, to the dining room table and also a possible executive office table, there is everything home that you can imagine, right here. Being that this was my first visit, I was absolutely enamored by the enchanting mirrors that had were designed to appear as windows that made me feel like I could see into my future. There were other rustic mirrors with intricate carving designs called relics that were also quite attractive.
A delightful gentleman named Shawn showed us around, detailing us about the sofas and introduced us to the store. I was amazed that all the furniture were handmade in America. That is rare these in this day in age. Ever pleased was I as I gazed towards the gorgeous rugs and cute throw pillows made of cowhide and fur that framed the sofas just right.
I also noticed there were lamps, rugs, dressers, end tables, chairs, sectionals, ottomans. As I traveled further upstairs, hanging overhead were random wooden masks, animal head with antlers made of wood and also made in metal. I perused further to see wooden chests, hutches, bookcases, coffee tables, end tables, armoires, daybeds, and leather armchairs.
One thing I noticed was the different types of texture and softness of the items. There were multiple variations on the upholstery, in case you are looking for custom made items with high quality, it is possible this is the place for you. In addition, I saw glass cylinders filled with delicate flowers, precious plants, beautiful vases. I even saw some candelabras and candles. Hanging on the wall, we saw clocks, chandeliers, bowls, decorative earthenware. In addition, as we walked upstairs, we found crockery, and mirrors. Another thing that caught my eye were the beautiful decorations that appeared like lotus flowers.

I stumbled upon this place after getting a hair consultation at the Bumble and Bumble Academy across the street.
I was immediately drawn to it because of the name (referencing a city in Denmark) and was not disappointed upon entry! A truly beautiful shop with great merchandising techniques. Seemingly well-​crafted furniture (though I’m no expert).
My only wish is that there was a more varied price point offered within the store. The prices are comparable to Pottery Barn. I loved the style there, I just wish I was more accessible. Also, the website/​catalog are a bit underwhelming. Other than that, I had a great time walking through here and getting inspiration. Will be back soon to look at some decorative pillows I had my eye on.