Steven P. Stern, DMD

I went there for a root canal. I informed one of the dental assistant that I came with x-​rays, she said don’t worry we wont charge you for the x-​rays. When I met the Endodontist, he informed me that he can’t do the root canal because he doesn’t have a microscope. I was given a referral too an Endodontist that does have a microscope. When i contacted my insurance company, I was informed that I was charged a consultation fee and for the x-​rays. I believe that I should not have been charged this consultation fee because all he did was look at the xray and said i don’t have the equipment to do this and i should not have ben charged for x-​rays because was told I would not be charged.

Recently moved to the area and got a coupon for a «comprehensive exam, Cleaning and X — Rays (as needed)» for $ 75. When I called to schedule an appointment, I mentioned I didn’t need the x-​rays assuming that it wouldn’t matter anyway («as needed»). Was told that the coupon would not be honored and I would have to pay $ 95 for the cleaning. Oh. Okay… I schedule the appointment anyway.
A day goes by. I think about it. Why would I have to pay more for doing less? I called back and explained that I didn’t need the x-​rays and that it didn’t make sense to charge me more for doing less than what is listed on the coupon. The receptionist Lauretta insisted I would need to do the x-​rays as part of the comprehensive exam. I explained again– no cavities ever, no need for X-​rays. Don’t want the radiation. She wouldn’t budge– no x-​rays no coupon… so I cancelled my appointment.
Was genuinely surprised that they wouldn’t want a new customer simply because I didn’t want more radiation blasted at me unnecessarily. No cavities, no pain, no need. Disappointing interaction and if they’re that sketchy about honoring the coupon, I wouldn’t want to deal with them anyway. Go figure.

This is our family dentist. It’s a large office with several dentists, dental hygienists and other dental professionals. So as you can imagine you will find all your dental needs at this office.
We find that the doctors at this office do a really good job with cavities, teeth cleaning, etc. I’ve had another barbaric dentist from another town over leave me with a bad bite from a terrible cavity fill and this office was able to help me with correcting that.
My family gets regular dental check-​ups here and cleanings. The office is very large, clean, neat and even has it’s own finance department to help you understand the costs that you will incur which I really like this way nothing is a surprise. They give you the option to decide if you can afford the services and/​or arrange some kind of payment option.
The only thing I don’t like about the office is that the doctor’s are always trying to up sell another service or recommending something that may not be of urgency. If they could they would probably keep us visiting them on a regular basis. Otherwise we really like this dental office and the doctors. A++