Tuffy Tire & Auto Service Center

Took the car in for an oil change at 10 am after calling them. They said they would call when done. 6 hours and 10 minutes later, thinking they were open to 5 pm, I called to find out what was going on. They were closed. They put our car in the shop, locked it up and went home. Do not use them, they don’t deserve your business. What business doesn’t even try to contact you to let you know your vehicle is done? Past service has had them try to up sell unneeded maintenance, slow service, and once found the filter not installed fully (was loose enough to tighten by hand). They have also left oil all over the strike plate on the bottom.
Edit: 1÷26÷16 Read owners comments below. The receipt has both my phone numbers on it correctly. No record of either phone being called (cell phone and home phone both have call logs). In addition I have brought my car here in the past and they have been able to contact me.

Started work on my car shortly after my appointment time. Came in for oil change but was made aware of other problems with the car without feeling pressured into fixing them at that moment. Fixed my flat tire without charge because the work was not worth the charge amount. Clean and open waiting room. Great experience.

Nope, you guys still suck. Typical crap of using a cheap oil change to lure customers in and then try upselling repairs that may or may not be needed. Then when told we’ll have our mechanic look at the recommended repair, your staff gets rude and actually says «then why don’t you have your mechanic change your oil». Not good!

Great customer service. Ladies Monday specials. oil change12.95 most cars.
They get you in fast and out fast…

Great service friendly low prices

If I could give negative stars, I would.
I went to Tuffys for an oil change, I called and made an appointment, because I was told It would be certain that I would be seen at that time. My appointment was at 11am, and I didn’t not leave until 12:45. The hour and 45 minute experience was the worst I’ve ever has to deal with. I could see my car from their waiting room, and for the first 30 minutes they didn’t even attempt to change my oil. After an hour of waiting, they finally called me into the back to tell me all the things wrong with my car. Not only was the guy treating me like an idiot, but he was also calling me «Beth» I corrected him twice, my name is Elizabeth, and he replied with «well I’m going to call you Beth» very annoying. My uncle is a mechanic and my car is new and well kept, but apparently, I needed over $ 1000 in repairs, and failed to mention my bad breaks that I was already aware of. I told him I just needed my oil changed, and it was frustrating being here for over an hour. It was only then when I returned to the waiting room, that I saw them finally changing my oil. I decided to write this review, because when I went in for my next oil change (obviously at a different business) they told me my oil filter, which I paid extra for at Tuffys, was not replaced during my last oil change, but just washed off to make it seem as if it was new. I will never go here ever again and I will make sure to tell everyone I know that this «family» business is run by crooks who are rude, time wasting, and cut corners to save money.

Took my car in for an oil change and the mechanic presented me with a long list of needed repairs. Repairs I know aren’t needed at all.

Beware! Had these guys check my brakes while I had a tire rotation & they said my brakes were shot & needed a complete brake job for the front/​back. Declined to have them done and wanted a second opinion even as they were telling me it was «unsafe» to drive. Went to another shop & nothing wrong found with both front & back brakes. Even was told I probably had another 20 000 miles left with my pads! Be wary of going to Tuffy!

Finally! An Automotive Repair Service that I can trust again! Carmen, I am sooo glad you are back! Carmen is a very honest Manager that takes pride in making sure customers are satisfied and getting a VERY fair deal with their car maintenance. I have been shopping around for years since my past Auto Repair Center (Tire Choice) became a national chain and was CLEARLY starting to charge 2X to 3X what they should have been charging for a service. Thank you Tuffy’s and Carmen for finally finding a Auto Service Center I can trust! You do great work!

We had a pretty pesky problem with my wife’s A/​C. We brought it in, and they fixed it. Then it went out, again. We brought it back, and they fixed it free of charge. It went out, again. We brought it back, and they fixed it free of charge, again. The whole time, they were super nice, and really apologetic. It works great, now! We also know we have a mechanic that we can trust to treat us right. We’ll be going back with all our vehicles’ needs for as long as we live in the area.

Overpriced! Won’t be back came here for an oil change and walked out with a oil and transmission leak. Which is ok, but they wanted 800 dollars to fix it. Took the car y to my mechanic off of 52 in Hudson. His shop is named Orlando’s. Price for oil and transmission fix, 400 dollars. So if you don’t mind paying for an ok service, then go with tuffy and pay extra. But if you want superior service and honest service, then go to Orlando’s off of 52 in Hudson.