Superior Towing

After calling tow towing businesses without success, we were referred to Superior Towing. Our car was dead in my daughter’s driveway and needed to be towed to a remote rural location for repair. It was around 10 pm on a Friday night and this towing company proved to be efficient and timely in providing very good service. Thank You!

Told me to call my insurance company roadside assistance back to change location. I did. And they cancelled my tow truck at the time of scheduled arrival at 2:57AM!
Knowing I am a single young lady alone on a highway. They probably hate progressive. So do I lol.

The other day I had car issues and my road side assistance called superior. I was told they would be picking up my car in under two hours. After two hours, I called superior and the operator told me she could not give me an answer as to when the truck would come because they didn’t know where to hold my car until Monday. I waited in a parking lot for over 3 hours! Every time I called, the operator put me on hold. A family member followed my car home to make sure I did not get stranded. Finally 4 hours later, superior called me looking for my car.
This was such a terrible experience and their customer service was awful! How can you leave a customer stranded for hours? If I could give 0 stars I would

I recently had to tow my vehicle last week and thankfully, it was covered through my Progressive Insurance. Progressive contacted Superior Towing, located in New Lenox, and the representative was empathetic and understanding of my situation. I previously had called other places such as Maywood Towing, since it was the closest to where I was stranded, and their rep was horrible. He literally just asked me where I was located. No questions regarding my safety, if I needed any other type of vehicle assistance, etc. So, what I liked about Superior Towing is that they asked me questions and genuinely seemed to care about my situation. They gave me the option to leave my vehicle unattended or wait for someone to come out. I went home and left my vehicle. They gave me an eta time of 1.5 hours. I was able to check the status of my towing through their website. They sent me text message updates and gave me a call when the vehicle was picked up and when it arrived at my house. I gave them 2 stars because my true eta time was 2.5 hours. It was suppose to arrive at 930pm and they came at 1035pm. By that time, I should have been in bed and sleeping but I couldn’t do so because I kept thinking about my vehicle being towed by another service provider since I left it unattended. They listened to my instructions on how I wanted the vehicle to be parked and left everything inside of it. I would definitely use them again because of their good customer service.

Stay away! My insurance company called in the dispatch at 1, I was told ETA was 215. At 230, I was called by my insurance company to see if they had arrived, they hadn’t. I was told the driver would then be there between 245 and 3… they canceled the tow at 245. The next company my insurance company called was out in less than 20 minutes. Way better options out there.

Superior towing just ruined my entire evenings plans by promising me they’d only be another 20 minutes until I ended up waiting for them for FOUR hours. It’s completely unacceptable, if you are unable to meet the commitment you have made, be honest and upfront to allow your customers to make alternative arrangements. Leaving someone for that length of time stranded and waiting with no real information is just not ok. Terrible business practice. Avoid them at all costs.

I don’t write reviews unless I’ve had multiple experiences with a company. These people contract through All State in my area and twice in the last 3 years, they’ve been dispatched to tow my car after overheating issues made it impossible to drive. In my first encounter, what was supposed to be a 60 minute wait turned into a wait lasting nearly 5 hours. In my second encounter, they were supposed to arrive at 2:07, but upon being contacted by All State on my behalf, informed them they would be 30 minutes longer. After 45 minutes passed, All State contacted me again to inform me that they would be cancelling my tow, because the wait would be over 3 hours. One poor experience is an anomaly, two is a track record.

This company ruined two busy mornings for me. The first time I waited over two hours before I eventually had to leave for a meeting. We then rescheduled for the next day. An hour after their scheduled arrival time, I am told they can try to be there within the next hour and fifteen minutes. No thanks. If you cannot be within two hours of your commitments two days in a row, you do not deserve my business. Go with another company.

I really had no other choice state farm pays this company directly. I called requested a flat bed cause my car has front end damage and it was bing towed to the shop for repairs and hr they told me 2 Hrs later I called back and they told me that the truck would be there in a few min later. When the driver showed up with the wrong truck (he was a great guy BTW) I was told that the right truck would be here in another hour… Still waiting

These guys are terrible. They canceled my tow twice in two days. Each day telling me they were only 45 minutes out. Such assholes.

I was surprised to read several negative reviews of Superior Towing. My husband and I have used them several times over the years and have always received fast, reliable, courteous service. Most recently I called to get a jump start on a sub-​zero morning. Mel was here within the hour and quickly had me on my way to work. Some of the reviews indicate limited hours but I’m pretty sure they’re available ²⁴⁄₇ — at least that’s what Mel told me when he was here. I haven’t needed a tow or a jump start in the middle of the night.

Got matched up with this company through Chevy Roadside Assistance. Said 90 minutes to get to my location at 2:45PM. 4:15PM and they still hadn’t showed up or called. I called them, got stuck on hold for 20 minutes without any answer. Called Chevy, they told Chevy they would be there in 20 more minutes. 30 minutes went by and still no tow driver. Called Chevy, spent 30 more minutes on hold before the operator came back and said no one was answering at Superior. Cancelled the tow and had to leave the vehicle where it was overnight.
The next day, Chevy arranged for another tow. I specifically asked them not to use this company again, but they did anyway. Supposed to be there at 2PM. 2:15PM, still no tow truck, I called Chevy and found out they’d used Superior again. They told me Superior had lost the paperwork for the tow and it would be at least another 90 minutes. Well, I’d heard that one before. Cancelled the tow and had to start over with another company.
Thanks for wasting 8 hours of my time (so far) Superior!

Mel is awesome. I’m getting my Dodge Charger towed right now. He brought in a flatbed to transport Lola to Tysons Dodge dealership. He picked me up within 20 mins. He also kept in contact with me to let me know what his status and eta was. I won’t get towed by anyone else if I don’t have to. Thanks Mel!

Well, accidents happen, and one happened to me. My poor car was in shambles and needed a lift. I called Geico, and they hooked me up with Superior Towing.
It was going to be a 45 minute wait (mind you it was cold, at night, and I was alone), so I received a call saying that I didn’t have to wait and that I could get a ride and go home if I wanted. So that’s what I did.
I called the next day to make sure everything went ok, and it did. They were able to give me the location of my car over the phone (promptly). When I got to my car later, everything was the way I had left it and nothing was tampered with.
Great customer service, and trustworthy from my experience!

My son lost his keys over prom weekend. We only had (1) he just got the car. Unfortunately the key contains a chip, so the only way to get a key is have the car towed to dealer. I calked a few local tow companies in/​around the NorthShore but the prices quoted were extraordinary to tow a car 4.7 miles (highland park to Northbrook).
Not only did Superior beat the tow price they were able to dispatch immediately.
The tow driver (Jim/​john I am so bad with names) was awesome! Nice, courteous, and was very experienced.
I would highly recommend Superior god towing & roadside assistance!

This crazy Chicagoland weather has caused a driver’s worst nightmare: potholes. On my way home from work, I ran through a stealth pothole that couldn’t be seen between the rain & darkness. Tire pressure sensor went off immediately and I knew my tire was a goner.
Through Geico’s Roadside Assistance Program, I was set up with Superior Towing. Due to the freezing temps from a few days ago and the «heat wave» we’ve experienced, they were extremely busy with other accidents. I was given a 5-​hour window. No big deal, I wasn’t in a hurry to get anywhere and it’s the weekend. Timmy got here an hour earlier than expected and he was very nice & friendly. He took great care with putting my car on the bed. He then took my car to get my tire replaced while my husband & I followed. Extremely glad to have this added onto the auto insurance, not sure how much it would’ve cost me otherwise. Either way, great service and I wouldn’t mind having their services again (hopefully not any time soon!)

Contracted through our auto insurance, we had a tow by them last night. Driver gave ETA over the phone, worked quickly and efficiently. Painless as possible, given the circumstances.

My review is based solely on visits to the impound lot (three of them – on the same day. Yeah), not on the towing services they provide.
My car was towed by Superior after a crash in which I was taken to the hospital. The police at the accident scene told me that it wouldn’t cost me anything to get my car from the impound lot and they assured me that someone was always at Superior. (The NLPD was wrong about both of those things). I had just been to the grocery store when I was hit. After I left the hospital, I called Superior to arrange for someone to get my groceries out of the car but they didn’t answer. And with this unseasonable warmth, all of my groceries thawed. Boo. (This isn’t Superior’s fault, their hours are their hours, but the NLPD and Superior need to communicate and get their info straight).
The next morning, I went to get my car during regular business hours, but the form the NLPD told me to bring to Superior was not the right one (I needed a pink sheet, not a green sheet. Oy) so Superior would not release my car to me. So I went home for the correct sheet from the police report, and when I came back I discovered I also needed $ 160 in cash to get my car back. Not only was this NOT what the NLPD said, but on my first attempt to pick up my car, did they not think it was necessary to tell me that? Instead of giving me useful information on that first visit, the employees lectured me, asked me personal questions, even asking for my insurance card which was of no concern to them, and gave me unsolicited advice about what I should do, what I should tell my insurance company, and basically talking down to me like I was an ignorant girl.
So, finally, on my THIRD visit to Superior, I was able to get my car. The day after a car crash, I did not feel like running the same errand three times, nor did I feel like going to the bank to get $ 160 in cash. I really hope I never have to go there again.
(The only reason they are getting two stars is because my mechanic checked out my car today and told me that there’s no structural damage from the tow, and I’ve heard horror stories about cars being damaged more by the tow than by an accident).

I have worked with Superior for over five years and have had excellent results with them. I would highly recommend them and all of their subsidiaries be it a business or personal need which should arrive.
Dependable, reliable and professional, need I say more?

Unfortunately, I’ve managed to avail myself of Superior’s services twice now in the last 6 months or so — each time they were dispatched by my insurance’s roadside assistance. Both times they’ve been great — showed up promptly, took good care of the car, tied it down securely, and drove me to the dealer or where ever the car needed to go. The drivers are polite and friendly — I really can’t complain about anything. I’m not sure who Stephanie L got, but she definitely hasn’t had either of the drivers I’ve had.
Now, if only I could quit using them.