FedEx Office Print & Ship Center

I don’t know why all the bad reviews
I was afraid to try this Fedex Office because of the reviews, but I needed to shop packages so I thought I would give them a try
I arrived, there were 2 customers browsing and one customer at the counter working with the Fedex employee Hikem
Another employee was in the back working too
I bought the boxes in and Hikem greeted me with a nice smile and a friendly «hello» even though he was still helping the other customer
While the customer was busy filling out the FedEx form, Hikem scanned in my packages and gave me a receipt and told me to have a great weekend.
Great customer service. I will be back

I come here about once a month and have never had a problem. I mostly use the work station and when I have asked for assistance, it was given promptly. It’s a convenient location for me with ample parking so I will defnitely be back.

While I understand a printing company, especially a famous one like kinkos, can be busy, I did not imagine to be treated in such a horrible way. We are making preparations for a funeral, and all I was requesting the staff on the phone was to assess whether it was possible to have a print job done by the next day. I was treated with such hostility and rudeness with the woman on the phone. We are all busy; however, I don’t think I was asking much, just for a yes or no, really. It was incredibly hurtful and she hung up on me, as if I was asking her a favor. I highly recommend the staff get some sensitivity training or get replaced. The other Fedex office was immediately helpful and they’re completing my job in time.

Unbelievable that a company like FedEx, would run a local store with such incompetence. The staff was absolutely horrible. One practically has to beg for help, and you’d be very lucky to get any.
I use a Power Wheelchair b/​c of obvious neurological problems. A half hidden sign by the counter says that handicap people should ask anyone for assistance and they’d be glad to help you. Really? Maybe in some parallel universe. I think they took it from the UPS Store. Well after yesterday’s experience I will go to UPS from now on. I will never go back to FedEx.
I went to overnight some documents, shouldn’t be difficult, but it was hell. There was only one person actually working behind the counter for shipping. He was running back and forth, trying to handle everything, as the line continued to grow. I guess the other employees were just for show.
After a ridiculously long wait, another employee said she would help — she was the one who needed help. Finally, after 10+ minutes, I placed my papers in their envelope. I’m ready to get out of there when the clerk said I had to peel a strip to seal the package. I told her, read your sign I cannot peel back the strip. She refused! I told her I wouldn’t be using my wheelchair if I was physically able to do so. I politely asked her to assist me by sealing the package, that I couldn’t do so. She refused again!!! Then I asked her to simply start peeling the strip and I would do the rest. She refused!!!
What nerve! No caring, no assistance, ignoring the ADA. I was embarrassed, couldn’t believe it. After wasting so much time, I was ready to leave and go to UPS. A woman behind me in line, offered to help and in a few seconds sealed my envelope.
I am writing a letter to FedEx corporation to explain the horrible service, violations of the ADA, the embarrassing experience of begging for assistance and being refuse.
DO NOT GO TO THIS STORE. I would have rated it zero stars if possible.

Just read all the other one star reviews. The staff here are incompetent and rude. Steer clear. If eurline, the fat woman wearing a see through shirt is behind the counter make sure you do some deep breathing before walking in because she’s not a pleasant lady.

STEER CLEAR! Drive a little further for another FedEx office and save yourself a ton of frustration! This is the WORST FedEx office I’ve ever been to.
The staff here is incredibly rude and unprofessional. My fiancé and I walked into the store and approached the counter where another customer just left, mumbling something negative about the worker. We stood at the counter with our box and waited for the girl to acknowledge us. She looked up at us from what she was doing, then looked down to continue what she was doing. We waited patiently for her to greet us, giving her the benefit of the doubt that she didn’t see us the first time, only to be given an unpleasant toned, «Can I help you?». First off, let’s be very clear that there is a distinct difference between «How may I help you?» and «Can I help you?». Of course you can help me. It is your job to help me. Everyone who walks into a FedEx and approaches the counter needs help. However, we let that go and continued to explain to her what we needed to get done. She told me to fill out a small pad with the sending information and was rude about it when she gave us directions. We went to the counter where all the forms were only to find signs saying «No more hassle. We will fill out the forms for you», pasted all over the forms counter. I just found it ironic that I was filling out a form when the sign clearly advertised how I didn’t need to go through the hassle.
And it gets worse…
We had a big, used, FedEx box of frame drums and these drums come in sets where the smaller ones fit into the bigger one. Our receiver of these drums requested that we ship these in one box since we have done this before. We explained that because these are instruments, we just wanted a little protection on the drums so that the frames don’t crack. However, because they are pretty durable, they don’t need to be wrapped too much. We were also afraid that they wouldn’t fit into the box if they were wrapped with too much bubble.
The girl said ok and went to get the box. Then, she proceeded to wrap the first set of drums with 4– LAYERS of large bubble wrap. We tried telling her not to wrap it so much but she did it to the second set anyway. After the 2^nd set, we asked her if she can just sandwich the ones she wrapped over the 2 other sets that she didn’t wrap. She said ok but did not understand what we were trying to say, and kept on telling us how it she needed to wrap it. Then, what seemed like the manager came over and began arguing with us, telling us that she’s only doing what we asked and that he refuses to allow the our drums to be shipped that way.
The manager explained that we could pack the stuff ourselves, the way we want, and bring it back to them for shipping. We agreed to that but then the girl told us that we had to removed the fed ex packing tape which she had already taped to the bottom of the box, and replace it with regular packing tape in which we had to purchase. She sent us to the front of the store, not allowing us to borrow scissors. So, if we wanted to pack the drums ourselves, we would have to purchase the bubble wrap, scissors, and the box which she had already taped but now needs us to remove the tape from.
1. If it was so important for them to follow rules and procedures, which I understand, then why did she even waste time trying it «our way» when she knew she wasn’t going to be able to ship it out?
2. Working at a FedEx, shouldn’t you be able to estimate whether or not my items would fit into the box after taking into the account the way your company requires you to wrap each item. Shouldn’t that be the first thing you explain to me when I tell you that I need these items shipped?
3. And when we explain to you that each set of drums fit into each other and request that you do not separate them to conserve space, why is it ok for you to take the drums apart, and then tell us that they don’t fit?
My fiancé and I were appalled at the service from this office. Obviously, we packed up our things and sorted out a different FedEx office. The one in Great Neck is WAY better and the staff is actually helpful and friendly, the way costumer service should be.

Worst fedex office ever incompetence employees, every time I asked a question nobody knew

Came here to send back an item that already had preshipping label to send back. All i had to do was give the box to the lady and she punched in al the numbers. Fairy straight forward.
This new location is nice i remember when it used to be down the other end of the shopping center so this location is still convienent.

Worst fedex office ever seen. Complete incompetence coupled with non-​working printers and copiers. And the only response given to these frustrations was,” I don’t know. I’ve only been here for two weeks.” When asked for the manager, was told «I AM the manager,». Never again!

I needed to use the lamination machine. This location is clean, well organized and the employees are friendly. Will definitely return when in the area. Always nice to see a well run business.

The guy that runs the place, Joe — is plain awesome.
I did a makeshift box, (which wasn’t allowed of course) politely told me that it can’t be shipped like that (he personally took the time to remove my makeshift box, which was completely taped over, and hard to remove) and quickly cushioned and packed my $ 300 item.
EXCELLENT price for shipping all the way to California. If you need to ship, etc. etc. definitely come here, and look for Joe.
Also, I said I would take the makeshift box and all it’s makeshift cushion away, but as i left the store i totally forgot. Sorry!

Nice small FedEx Office with 3 Computers. The strip mall in Lake Success is nice and there is plenty of parking. I use the computers here so do not know too much about the customer service.

Printing /​Copying.
due to my co-​workers in ability to plan ahead, we tend to have to run out to places like Kinko’s in order to get short order print jobs completed.
They do a real decent job so long as you provide them the artwork /​thing to copy. They totally rot if you need them to help you do some changes.
Prices are not cheap but they almost always deliver when promised.