Yale-New Haven Hospital

I went in for a minor procedure and ended up having a heart attack. They provided the best care I was very happy. The staff was great and my room was comfortable.

Our son had an accident and had surgery here. All care was top-​notch. Very smart and thorough doctors, and the nurses were attentive and took care of our son and us. I was very impressed with the medical care and environment. Of course it was unfortunate to have to have surgery, etc, but we’re glad we were at Yale.

I delivered both of my children at Yale-​New Haven Hospital. At the maternity ward, the nurses checked up on me often and I felt like the staff really cared for my welfare. When nurses/​staff woke me up to monitor me in the middle of the night, they always apologized for waking me up. Also, they constantly asked about my pain level and made an effort to alleviate any pain or discomfort. From lactation specialist to daily rounds from pediatric doctors, there were no questions that went unanswered. The ward was run efficiently and everything/​everybody came on time. The hospital food tasted really good, too.

I walked in with a pregnant wife and walked out with a much less pregnant wife and a baby! What can I say, this is a place where magic happens :) Joking aside, based on my very limited experience, YNNH is a pretty good hospital. At the maternity ward we mostly had amazing nurses and a couple of very inexperienced ones. We were given some options along the way and they were well communicated. Their equipment seemed very new and the facilities were well kept.
However, if you are here for the emergency room, you may have a completely different perspective. Downtown New Haven is a hot bed for emergency visits, so you may get served quicker if you visit a different location (like Branford). Good luck!

First off my son came in at 10am Wednesday for appendicitis finally got in for surgery at 1am Thursday morning!!! At that point his appendix had ruptured! Wouldn’t have if they had got him in, in a timely manner, not 15 hours later!!! All the time in pain even after pain meds! After surgery and they brought him to his room the nurses ignored him most of the time when he called due to pain. 30 minutes after he called is not a proper response time. Then they came with complete attitude just like how they answer the call button! The Dr that spoke to me about when he could go home (because yes I am a working mom) was obviously inconvenienced with my questions. I will never bring any family members of mine here again! Time to spend the same amount of $$ to train your staff as you spend your expensive equipment reputation and train your staff on how to treat the sick and their families! Will you change… Probably NOT!!!

It’s never a happy occasion to have to go to the emergency room, especially when it’s to take your child there. But late Sunday night (Fathers Day!) we found ourselves in the Children’s ER. First of all –an ER just for kids? This is brilliant. The waiting room was bright, clean, and friendly. We were greeted at the door and a triage nurse saw us promptly, brought my daughter back for a quick eval, then send us back to the waiting room. A doctor came out just a few minutes later to take a look at her right out there and put in an order for an x-​ray. After that it was the xray, back to wait, then brought to an interior room, then a different doc came to review the xray results, then we waited for a sling and then our exit instructions. They gave my daughter a brand new teddy bear and a coloring book while we waited.
Almost all the staff was great — only one so-​so nurse, but nothing bad. The ER process is never going to be quick so you have to have realistic expectations, so with that in mind I’d rate the timing of our experience «good». We sat in the room at least 20 minutes between diagnosis and someone bringing us the sling — but otherwise things moved along pretty quickly. More importantly though I felt that the staff was caring, friendly, and competent, which is what you need when life throws an emergency your way.
This review is primarily based on my recent ER experience, but I have had some past experiences with outpatient procedures here as well. While I don’t have enough memory of the details to cover now, I recall it being a positive experience overall, so it does not affect my rating. We also had one other interaction with the children’s hospital when my daughter was a newborn and that was also positive — if anything that particular experience rated 5 stars.

Impressive food court
Very pretty rooms and décor
Had to stay overnight
Clean private room with a good view
They took good care of me
Loved my Nurse Erica on the 14^th floor

We went in the other night to visit my sister. I can’t comment on the quality of care, but what I can say is that everyone we saw was INCREDIBLY HELPFUL. The hospital is a confusing place and every time someone saw us looking lost, they stopped and usually actually walked us to where we needed to be, rather than just saying «That way.» And some of these were people who were clearly on their way home! When my sister wasn’t yet where they thought she’d be, the staff on that floor went out of their way to find out where she was, and always with a smile. We’ve had our issues there, but on this visit, we were very impressed.

I will never be going here again.
The emergency room staff was mediocre; I was left alone for long periods of time without anyone telling me what was going on. Also, no one would let me call my parents to let them know I was in the hospital.
The worst of it, though, were definitely the nurses. I always believed that most nurses were kind, understanding people who chose the career because they truly cared. WRONG. They were rude, spent most of the time on their phones, and completely ignored me when I was crying out in pain.
Never coming here again. ever.

Children’s emergency room personnel were amazing. 2am and they went above and beyond to take care if my son. Best hospital we have been too

Maybe there is something to the idea that a competitive marketplace vs the monopoly which bears further consideration.
A preschuled admittance for 1 pm? 4 pm finally in the room. We are aware stuff happens. But, seriously? A 3 HOUR lag?
Now, the admissions check in folks? Great. As exasperated as us. The amazing nurse, once we got into a room? Just that.
So, no complaints about attention and care paid when my Mom was in front of them and we could advocate. Otherwise, meh and really less than meh. Bring back the competition of a two hospital city and let’s see customer service for all patients, be they a number in a computer or an individual without the means to self advocate, we are all flesh and blood.

Everyone who cared for me during my stay at the 15^th floor North Pavilion/​Smillow Cancer Hospital (my second stay) was very professional, helpful and friendly! Thank you once again to my surgeon, Dr. Udelsman and Patricia (his right hand) also! Only reason I didn’t give five stars is because I’ve been home less than a week and am already getting snail mail from the VP of Development asking me for donations.

Great hospital. Caring, skilled nurses and helper, amzinglly good surgical ICU, pretty good food (the «room service» idea is inspired – food when you want it, although I was on a liquid diet for three of the eight days I spent there). I agree with the reviewer who said that the ER front desk people didn’t seem to give a damn about you, but once inside the ER, I was treated extremely well. I hope I never see another hospital, but if I must, I want to to be Yale-​New Haven.

Just like every hospital ever, they treat their employees like crap! But this place is the worst in the history of horrible hospitals. My friend who works there has not been paid in over a month! They have conveniently lost her paycheck and keep coming up with excuses to not re-​issue her check. She is going to sue them in small claims court ASAP!

Ehhhh… keep in mind this is for the Main Campus.
The ER is TERRIBLE here. The wait time is always forever and the staff at the front desk, just doesn’t seem to give a crap at what you are there with.
I love the St. Ray’s campus, however. But, that’s a totally separate review.

I’m new to the area with out of state insurance and I came down with a funky blister rash. I went to the ER to be triaged and was sent to urgent care. They had to escort me because it was across the street and we couldn’t just walk across the street. The care was quick and friendly and provided by a PA. If it wasn’t for the crazy walkabout I would give this ER/​urgent care 5 stars.

My mother was a patient of this hospital last year. She was very very sick and she ended up passing away at the age of 58. It was an incredibly difficult moment of my life. During the entire time, I was happy that my mother was at Yale new haven. Some nurses are better than others, and by better I mean they are more willing to discuss the outcome and/​or treatment with you. When my mother passed, there was a care worker who had called me multiple times weeks after her passing to see how I was doing. This made me feel comforted. The priests, doctors, and nurses all tried so very hard to save my mothers life. I go to bed every night feeling as though YNHH did their very best and until I’m told otherwise, that is exactly what they did.

Is was treated her for Leukemia and had a bone marrow transplant. They pulled me from the brink a couple of times.
Great hospital, caring doctors-​APRNs-​medical staff.
You are in good hands at Yale!

The hospitalist assigned to me almost killed me –literally. Horrendous medical care. I will never go to yale again if I have a choice. Was left unattended for over four hours with no one checking on me. Staff could not draw blood. Was stuck over six times and RN refused to draw blood on my request because «it wasn’t her job.». Could have died and no one would have known. Horrible experience leaving me with the impression this is a subpar hospital. Worst hospital experience ever.

OK, some will find this weird, and I myself would have never thought to review a hospital before last weekend when I was an unexpected visitor of this establishment. I guess it’s one of those things that occur to you when you have spent 24+ hours in the ER and then some more time in ICU, before dying of boredom in your «floor» hospital bed (that is the «regular» part of the hospital, non-​emergency or intensive care, for the uninitiated).
Well, having lived to tell the tale, I can report that this is one of the best hospitals to be in, if you really have to. The nurses were wonderful, caring and skilled (and, believe you me, when you get poked and pricked all over your body as frequently as I had to, this makes a huge difference). Being diagnosed with a life-​long disease will rattle anybody, but having to learn a bunch of self-​care tricks (including injecting yourself, which is much more difficult than I ever imagined… something about the human self-​preservation instinct) was made much easier by them.
Although this is a teaching hospital, you are only observed by groups of people once a day, which I can accept, especially for the cause of training future doctors. The ones I communicated with were very kind also and willing to answer all my questions. It does get a bit confusing because you see an assortment of them, but given that they were all pretty cool it was OK.
The place is clean and food is delivered to your bed via what they call «room service». It is extremely bland, but I came up with a new flavor combination which now I even use at home sometimes — salsa on everything. Packs a wonderful flavor punch! :) You get a TV to yourself even in the shared «floor» rooms (2 people and a bathroom). They are pretty accommodating with visitors, although once the patient is out of danger, it’s a bit more restrictive (10am-​10pm or so).
Overall, I would not recommend you go there in search of fun, but if you need health-​related care, this is the place to be. In 2007 it was rated 15^th in the US in overall rankings and even higher in some sub-​specialties.