PMC Property Group

My husband and I have been residents at 915 main and 210 Farmington for the past 6 months. From the very beginning the office staff has been extremely accommodating. Eric the leasing agent is the best ! He’s shown us many units and has always displayed great customer service. Not once did he make us feel like we were wasting his time .he is punctual, honest and very knowledgeable of his properties. We do recognize that he is so awesome because of the company he keeps! Natasia the property manager has also been just delightful. When we moved to 210 Farmington apartments we were not happy. The various reasons don’t matter because when my husband reached out to her with our concerns she immediately went into resolution mode! She was so helpful and professional and is making our move back to 915 main so easy. We appreciate PMC property group and will continue to rent apartments with them until we purchase a home. Again thank you Eric and Natasia, you guys are great!!!

DO NOT RENT FROM PMC PROPERTY GROUP. DO NOT DO IT.
Please, read this before you rent from them. You’re making a big decision on where you will be living, I beg you to take the time to read this before doing it.
There are plenty of places to rent in CT. Do not stoop so low as to rent from these con artists. The building on 26 Russ St. in Hartford, CT is under their management and it has been nothing but a nightmare since we moved in. Among the constant, daily issues, here are some of the worst over the TWO MONTHS we have lived there. (Yes, only two months)
–Car break ins. There has been OVER 14 (!!!) car break ins (smashed window, car ripped apart inside) right in front of the building, which is the only parking for this large apartment building. My car and my girlfriend’s car have both been broken into forcefully, both in the first 2 weeks we moved in. We reported it both times and nothing has ever happened or improved. We have since personally seen 14 cars with broken windows parked in front since we moved in, I’m sure there’s more we haven’t seen. We have complained to them and the police constantly about the unsafe conditions and neither has helped at all. They can care less that we don’t feel safe, and have even had the nerve to be rude to me on my first call about the break-​ins, adding that it was my fault for having valuables showing in my car. By the way, my car was empty and nothing was stolen because I didn’t have anything valuable in there, let alone visible. But it did cost $ 300 to have the window replaced! The people who break in are just so sure they won’t ever be caught they don’t care if they get anything or not, they’ll smash your window and go through every inch of your car anyway because why not? I call the police every week to see if there’s any progress and they tell me there is, but I don’t see it. When I call PMC it’s even worse. I’ll touch on that below. I have to stay proactive about it because I, unlike PMC, care about our safety. If PMC did something maybe it would improve or at least be easier to get some changes made but they CLEARLY have not. We live in constant fear of our cars being broken into, and fear the crime can get worse at any time.
–Cigarette smoke. The whole place smells like cigarettes. I don’t even want to think about the second-​hand smoke we are being exposed to on a daily basis.
–Dog feces in the hallway. There was a trail of dog feces in the hall for 4 days without being cleaned.
–Unsafe conditions and crime. again: A month after we moved in, the thick window on the front door to the building was severely damaged and looked like someone smashed a rock into it, or hit it with a blunt object.
–They enter your home without notice or permission. We had a problem with the stove, it wasn’t working at all. We told them about it and they said they’ll get back to us. One day we came home and there was a different stove in our kitchen. Okay great. But excuse me, you just unlock our door and walk into our apartment while we’re not home and install a new stove without even telling us you are? They didn’t even say they were going to do it, the last thing we heard was they would «check it out.» They unlocked our door while we weren’t home and most likely spent hours in there removing the old stove and installing the new one. We did not give them permission to do this. No emails, calls, note, nothing. I find it highly inappropriate they would enter our home and spend that much time in it without telling us anything. We did not even get notice from them afterward. When I called about it they never returned my call.
–They never answer calls live, and never respond. They did when we were interested in moving in! Since we moved in? Nothing.
BOTTOM LINE: this company is such a scam it should be put under investigation. The crime is so bad and so overlooked there are multiple residents who think PMC must have something to do with it, including stories other residents have told us about having things missing from their apartments when they return home without any traces of forced entry, and every door and window locked. Remember, they have no problem entering your home while you’re not there without any notice.
Do not rent at 26 Russ Street in Hartford, CT. Do not rent from PMC Property Group. The other reviews for this property group are just as bad, at multiple locations.
I’m sorry this is so long but I needed to go into detail so no one is stuck in this situation ever again. I wish I could give 0 stars because they don’t deserve the one.
If you are a current resident reading this, please voice your concerns so we no longer have to live like this. If you live at 26 Russ St. in Hartford, please call PMC and the police about the car break-​ins and any other crime you see.

I have been a tenant with PMC for 4 years and I would have to agree with all of the negative reviews posted on Unilocal PRIOR to the new property manager and new team. Since Antasia Jenkins, was promoted to property manager A LOT has changed and for the better. Maintenance issues are now promptly dealt with and there is actual follow through on service requests tickets made on the rent café portal! Jesse the head of maintenance is spectacular and super friendly! When you have a problem they actually respond now instead of just ignoring you.
I also have to give a big shout out to Eriq Johnson. If you are looking to check out PMC, he is the leasing agent you want! He has the greatest personality, he is extremely knowlegdable, and his dedication and work ethic to serve you is incredible! He will NOT let you down and he will go above and beyond your expectations of a leasing agent. You won’t be dissapointed and it will be a positive showing and signing experience.
Sincerely,
Long Standing and now happily satisfied tenant of PMC (Hartford)

DO NOT RENT WITH PMC OR YOU WILL REGRET IT FOR THE REST OF YOUR LIFE:
PMC Property Group deserves to be in JAIL for numerous reasons. During my stay at the downtown Hartford location I endured many PRIVACY VIOLATIONS and ILLEGAL ENTRIES in my apartments without any notice (example my carpet was changed AND FURNITURED MOVED AROUND without my consent nor any notice, 3^rd party vendors changed my apt windows without any entry consent/​notice while I was on vacation and left my apartment door open) UNSAFE LIVING CONDITIONS (homeless man was sleeping in our hallways, I called the manager and she didn’t care — I asked her to change the broken lock on the front door for 6 months and still didn’t do it, I had to call the police to have the homeless man arrested and they too told me the front door lock was broken) NON FUNCTIONING ELEVATORS 3 out of 3 elevators always breaking down, consistently.
I can go on and tell you in detail the horrible experiences I had during my 2 years with PMC, the incompetent staff, the poor management, the fire code violations etc but it is in your best interested to never stay at any properties managed by PMC if you want to avoid emotional distress.

Dear all,
Greetings from ex-​tenants of PMC.
We are looking for you —
If you have ever suffered 2^nd hand smoking (including cigarette or any forms of drugs) problems from the properties managed by PMC properties group and are thinking to move out or had to move out to save your lives because of the drifting smoke, please contact us!!!
This is not an attorney advertisement or solicitation. We are on our way to fight for the rights of «quiet enjoyment» and habitation for ourselves and you.
No cost to you, we just want to team up with conscious current or past residents to chase bad business out of our beautiful and precious New Haven permanently.
Please contact:
We love to hear your stories, even if you decide not to participate in this action.
Best,
Tenant Rights

Ok, So I cant wait to move out. So terrible. This week alone– my heater basically kicked it, and the office told me they called someone to fix it, which I found out was a lie from another employee. It took over 24 hours to fix it, in 6 degree weather. Also, they are horrid about cleaning snow off everything. BOTH elevators go down so you have to use the stairs too. Ive never seen elevators that break as often as these two. AGAIN– cant wait to get out!

Yep like every other reviewer I’d give negative stars if I could. Don’t rent from PMC.
My wife and I came to Yale as visiting profs for one year. On the surface the PMC apartments look and sound great. But they’re pretty shoddy.
We rent a 2 bedroom near Wooster Square. We noticed that the building often smells. Also it takes forever to get anything fixed. It’s winter and a window on the 5^th floor has been broken for at least a month. And for some unexplainable reason, the monthly utilities are outrageous.
My favorite thing is that the certificate in one of the elevators has been expired for months. Oh and most of the time one or both of the elevators doesn’t work. And you’ll have to deal with the occasional fire alarm that no one knows how to shut off.
You’re going to pay at least 1500 a month to live in any of the PMC properties. It’s not worth it. Trust me.
Also the folks at the main office all have nasty attitudes. So do yourself a favor and skip this place.

The first time we went to 900 Chapel Street it was already dark out, and after a day of looking at apartments, we were discouraged. PMC was about to close, but the receptionist said there were units available. Before too long, Laura Plouffe-​Taylor, the leasing agent came, and even though it was after 6:00, said she’d be happy to stay and show us a nice apartment on one of the upper floors. We weren’t expecting much.
So when she opened the door to a spectacular nighttime view of the New Haven Green in an apartment with near floor-​to-​ceiling windows, it was astonishing. Could this be New Haven? We were more than interested, but there seemed to be major obstacles, like parking – the prickliest of issues in New Haven – for not one but two cars. There’s a garage at 900 Chapel Street, but leased through another company. Laura was immediately on the case. The next day she contacted the parking facility on our behalf and emailed us all the information we needed. She is both relaxed and efficient. We considered at one point replacing the carpet in two rooms with hard-​wood floor, and Laura was quick to send us the estimates needed to make our decision. Then we weren’t sure about the length of the lease. But it never mattered what we thought of as a problem, because Laura would come up with a solution. She’d address our needs, while moving the process along.
Now as we look out our windows to enjoy the magnificent view, we think of Laura – the perfect combination of personable and professional – and are grateful. We love living in the center of New Haven’s liveliest neighborhood. And Laura has remained as approachable as when we first met her, ever patient, ever helpful.

I cannot stress this enough: do NOT rent from PMC, anywhere in New Haven!!! Even if you make it beyond the arduous process of getting an appointment to just tour the apartments… don’t let the convenience and apparent good prices fool you. I say this as a former tenant — the risk is far far too high that you will lose so much time and money, not to mention your sanity, in trying to work with this management company. Even if you are willing to take the risk with the people, you will find with time that the apartments are shoddy at best, with a thin veneer of «modern» — heating and cooling systems rarely work properly, appliances fall apart in an instant, and worst, their buildings are infected with mold from the constant flooding.
The management and every single employee of this company is either wildly incompetent, wildly lazy, and /​or wildly deceptive. Most of them are all three. At every turn, my boyfriend and I were treated with disdain and disregard as tenants; we were bullied and lied to, or ignored altogether, by every company employee in New Haven and some of their superiors as well.
Our story: We lived in the courtyard of 900 Chapel in New Haven, in a first-​floor unit. In December 2013, we arrived home from Christmas to find the wall-​to-​wall carpets in the apartment soaked — water was seeping in through the walls and /​or floors somehow. After somehow convincing us to spend a night in their model unit (? never again!), PMC proceeded to start «drying out» the place with giant fans. They also failed to alert us when they moved ALL of our furniture and belongings out and to another unit… without ever asking our permission.
The most suspicious thing is that no one EVER told us what happened, no matter how many times we asked. We heard one story from PMC’s plumber (that the toilet was loose and therefore water was seeping everywhere), one story from PMC’s property manager (that the construction on the building behind the unit had broken some pipes and it was their fault), one story from PMC’s maintenance guy (that drains from the roof had been clogged up by leaves and debris and eventually the pipes burst)… everyone had a completely different story and eventually we realized we were never going to get a straight answer.
After doing some background research and speaking to other tenants, we discovered there was a history of flooding in these units, year after year, and we asked that we be moved to a different unit. PMC obliged and moved us up to one of their tower units, but only after threats of lawyers and the health department.
If only we had just cut our losses and broken our lease at that time — but the apartment they offered us seemed so nice that we decided to stay out the year. At that point we hadn’t heard of any problems with flooding in the tower apartments, only in the courtyard. But over the months we ran into 5 tenants who had flooding in their tower units. Each of these tenants had been ignored for days or weeks regarding floods coming from the ceilings in their apartments, and there were horror stories along with each one. One girl had a leaky hole in her ceiling covered up by a trash bag and it was a called a «fix.» Another couple had water coming into their apartment for 2 weeks before anyone even came to LOOK at it, only when it became an emergency situation. They were then moved temporarily to a unit without heat in the middle of winter (goodness knows why they didn’t demand otherwise, but PMC preys on people like this).
Finally, as our lease was about to close out, the new tower apartment started showing signs of wear. Maintenance came by twice in a week to check our air conditioner because the unit below ours apparently had some leaking coming from their ceiling… They found nothing either time. That same week we found a leak in our apartment, again leaking out on the floor coming out of the bottom of the walls. We noticed only then that a giant patch of mold had been growing inside one of our closets, right above the new water leak. A maintenance guy came over the next morning, fiddled around and told us it was «fixed» — I’m sorry, you removed mold from our walls in 15 minutes?! The mold remains and it is present all over the building. This is incredibly dangerous for anyone’s health, especially children — and PMC is well aware of the problem and does absolutely nothing to fix it.
By the end of our lease, PMC was something trying to to accuse US of doing something wrong by not giving them «enough notice» that we were moving out — and attempting to charge us rent for a month we were not going to be living in our unit… after serious threats of lawsuit, they finally subsided. We could not be more glad to be out of that place and to never have to deal with these snakes again. Do yourself a favor and don’t get involved in the first place.

I started looking at apartments in New Haven, and the PMC apartment complexes looked great. I contacted Laura Plouffe-​Taylor about setting up an appointment to view a few options. This was on a Friday and She said she would meet me at noon on Wednesday. I emailed back asking where to meet her and received no response. I then called and emailed multiple times to confirm this appointment and still was ignored. I even called a few hours before our scheduled «appointment» and no answer. So we went to the PMC office and were told by her daughter that she prefers to be reached by email. Well, she ignored multiple emails from me after setting up an appointment that she never showed up to! I have never experienced such unprofessional behavior. I don’t care how «nice» these apartments seem (although from reviews they clearly are horrible), it is not worth dealing with such rude, unprofessional people.

I wish I could give negative stars. Terrible experience with this company and their representative Erica Cricchi.
1. In every dealing with Ms. Cricchi from the first email onward, she was rude and unhelpful. We came from out of state to look at an apartment and made an arrangement to meet her, but a few minutes before the time she TEXTED «I’m done for the day.» No apology, and to text a message like that was pretty awful. We tried to call to see whether we could reschedule, and she didn’t pick up her phone even though she had texted only 30 seconds earlier.
2. We made the mistake of meeting her on a later day. She was rude from the get-​go — didn’t even seem to want to pay attention to us. She was busy on Facebook on her phone when we were supposed to be looking at a rental apartment. She then announced in the midst of the appointment that she was not going to show us the second apartment we had scheduled to see.
Stay away from this unprofessional group and their business. The apartments may be nice, but there is no reason to have to deal with such terrible attitude.

I consider PMC to be a high dollar slum lord. I lived at 38 Crown Street, New Haven for approx. 10 months. I learned AFTER moving in that PMC was sub-​metering electricity. In short, tenants paid for electricity twice — the actual electric company, UI, AND also a representative of PMC (called EMS). I also learned that PMC was sub-​metering electricity at other properties in Hartford & New Haven and told by the State to stop. They clearly ignored that and continued their practice at 38 Crown. I got other tenants together to complain and the State began investigating PMC at 38 Crown. PMC was none too happy and volunteered to allow me to break my lease at no extra charge. Additionally, during a regular rainstorm around 08/​2012, their drainage system backed up and all the tenant’s on the 1^st floor and basement level had flooding. PMC refused to acknowledge that they failed to properly maintain the drainage system. They insisted that tenants sleep in apartments with mold and mildew growing. My heating system did not work the entire winter time frame that I lived there, yet PMC continued to illegally bill me for electricity that I supposedly «used» to run the HVAC system. They were lax in clearing walking areas and the parking lot after the snow storms we had over the winter. I do not recommend anyone leasing from this company.

New Haven is interesting. It has some of the smartest people on earth but definitely some of the dumbest — PMC employs the absolute dumbest of them all. Between misleading rental ads, lies, and extremely poor communication skills, this is hands down the worst realtor I’ve ever dealt with in my life. Do not torture yourself — live elsewhere besides their properties.

I made an appointment to look at apartments with PMC. I confirmed this appointment. I ended up waiting for more than an hour, no one showed up. While waiting I called at least ten times, with no response. I e-​mailed, again no response despite her having sent me an e-​mail earlier the same day. I finally went to the office, and the person there waived me away. Do not deal with these people.

Great apartments with TERRIBLE MANAGEMENT! We lived in a PMC apartment for almost a year. When it came time to end our lease, we waited 3 weeks for a response. Several voicemails later, we received a call back where the property manager treated us like criminals. To PMC, the customer is NEVER right.

Terrible. Just terrible. Do not give these EVIL people your business.
1. Scheduled an appointment to see an apartment with them. Apparently they forgot about it an had to reschedule.
2. Saw an apartment I liked on Friday and told them I was willing I put down a deposit. She says she will get back to me on when I can drop it off on Saturday. No update on time. When I email to follow up on Monday she says someone already put a deposit down. Wtf.
3. Call the pmc office to complain and receptionist hangs up on me.
4. Get in touch with the manager and she does not seem interested in all a out the I consent saying things like «well, our units move fast» and «I’ve hung up on people before too».
They are so ridiculously unprofessional and should not exist as a company.

If I could give no star, I would. The building at 38 Crown looks nice, the apartments look nice, they have the best coffee shop ever in the building, it’s around the corner from my job. I wanted to love it. But it’s owned by PMC Property Group and they are THE worst. I was apprehensive about moving in here because I’ve heard a lot of horror stories about them. This includes one about a ground level apartment flooding in their 900 Chapel building and rather than fixing the problem they just moved my friend to a new apartment. I figured it was a new building and it probably wouldn’t happen to me.
I was wrong, dead wrong. Two months into living here, the entire first floor flooded after a 20 minute heavy rain storm. A few other buildings in New Haven flooded during this rainstorm… most of which are also owned by PMC. I’m not sure whether to be relieved that they had Servepro out within hours to clean up the mess or alarmed that they have Servepro on speed dial. Either way, they made no effort to alert people that their apartments had been flooded, have not been forthcoming about what’s happening and when repairs will be completed, and are refusing to honor a clause in their lease that states that tenants are not responsible for rent for the period when the unit is damaged.
Furthermore, they are blaming the flooding on the city of New Haven and do not seem to have plans to fix what they call «water filtration», ie. water seeping in through your walls and floor. It’s clear to me now why their ground level apartments have carpet instead of hardwood floor like the rest of them. They just rip it up and throw a new one down whenever this happens…
Do not rent from PMC if you can avoid it. But if you can’t, NEVER RENT A GROUND LEVEL FROM THEM.
That being said, Greenwell is fantastic. I hope that my next apartment is also convenient to them.