Personal Touch Car Wash & Detailing

Business has changed hands. My father started going here in my high school days and always had good service. Recently I’ve been here a few times and they do a ok job the last few times certain stages in the wash line never activated, and you pay extra for certain wash plans. My back interior window was never cleaned… ever… and the express wax they left wax on several areas of the car. Overall it’s OK and has to work out some details

This car wash is a very nice place to go to when you need a oil change and a car wash in the same day.
When I drive in, I park my car and they ask me what I need. Since I’m a returning customer they know the oil type for my car, and complete the change in a timely manner. The mechanics manager always comes in to tell me how my car is doing when it’s being worked on and tells me if I need a new air filter, or anything else to make my car more efficient. He always brings it thru the wash for me and vacuums it. When my car is finished it is shiny and looks brand new. I always feel safe knowing that the men here know what they are doing since a I really have no idea how to do anything they do. This car wash and oil center is definitely a great place to come if you need a oil change, detail, or any other work. I highly recommend it to everyone.

After several weeks, I finally heard from management. They offered to rewash me for free, but he wanted to inspect my car before and after the wash to make sure nothing was missed. The day I arrived for my free wash, the manager was too busy to greet me, he told the girl at the front desk to just give me my free wash. So I guess he really didn’t care about evaluating the situation. He thought that I would be appeased with the one free car wash.
I’ve given this place a couple more chances since then, but I still don’t feel like I get my money’s worth here anymore… especially when I’m spending $ 20 – 25 for the least expensive wash.

How can I put this lightly? OK I won’t…they suck! I’ve been there a few times in the past with average results…3 stars at best. I’ve been there twice this month and each time I’ve had to come home get a bucket and cloth and redo the car. 1^st time thought it was a fluke but after the 2^nd time it’s protocol. The worst part is I stood there watching and made a point to tell them where to scrub and wipe because off the last time I was there. The kicker is they just vacuume the mats and miss the rest of the car. In the future I’ll wait until I can make it to splash in hamden where when you pay $ 30.00 to have your car washed and vacuumed it actually gets cleaned.

First, let me say that I have been coming here for a long time. They now have a change in management, which comes with worst service higher prices and lack of honoring their own offers.
I spoke to the manager, Tomas, who could not have cared less about the issues I brought up to him including jacking up the prices and not honoring coupons that they offer.
Unfortunately, the was I was treated has left me with no choice but to never come here again.
Furthermore, I would no longer recommend this place to anyone. There are plenty of other oil changing and car wash facilities around the area that are cheaper and threat their customers better.

Not worth $ 23.95 for gold at all. My car was not dirty and has leather interior. The tire shine was barely applied. I tipped $ 7.00 before because I wanted them to do a good job on the vacuum. I guess that was my mistake. Not recommended and I won’t be going back.

I was there over the weekend to get a super wash. Took about a half hour to get the job done and I have to say that they did do a pretty good job for the money.
On to the bad part… they gave me the car running and I took off and went home to find that my keys were nowhere to be found in the car. I have a push start vehicle so I knew they were somewhere in the car when I was able to start the car. I searched high and low and couldn’t find them anywhere. I called the office for them to ask the guy who cleaned my car where he left them and got no answer so I had to drive down.
The receptionist and manager were waiting for me outside and I told them to find my keys. For some reason the manager kept asking if I emailed him and I replied many times I called by phone with the girl I spoke to still standing next to him. After searching for the keys they were sitting on top of my windshield practically inside the hood of the car. Nice place to put them… I was pissed considering they could have flown off the car when I drove away and would have cost $ 300 to replace. To no avail a sorry wasn’t even said and I mentioned that my windows still had some marks on them and to be cleaned. Who looked like an assistant manager of Spanish decent wearing a headset system to communicate with others came to clean my car off with another worker and I hear him say in Spanish «these Americans can suck my d*ck».
After bitching the manager out for what was said and for not even hearing a sorry for the keys issue (he honestly didn’t seem to think it was a big deal considering he didn’t apologize at first) I mentioned he wasn’t even nice enough to throw me a free car wash. I guess you have to be an asshole to get something’s e the inconvenience at personal touch. Long story short he finally gave me a gift certificate and apologized for what «may» have been said while the assistant was totally denying what he said with his head looking to the ground.
Last time I’ll ever show up there… gave my girl friend the gift certificate. Don’t get me wrong, the guys up front are quick and very friendly and they honestly did a pretty good job for the price, but after being told to suck someone’s dick in another language is just too much to swallow both literally and figuratively! He’s lucky he didn’t say it to the wrong person because things could have gotten very ugly. To all the Spanish people that work there… Spanish is a second language to many in America… be careful of what comes out of your mouth and who you say it in front of before you get a nice surprise!

They’re quick, they do a pretty good job, and the prices are fair. I wish they cleaned the inside a bit better (it would take an extra thirty seconds to spray and wipe down my doors), but other than that I don’t have any real complaints about the quality of the work.
This isn’t the fault of the employees here, but management really needs to get their shit together regarding their coupons. They constantly send out coupons in those little books that everyone in every surrounding town receives in their mailbox, you can also print out them online directly from the company that makes these books. Exhibit A.
What I’m trying to say is, these coupons are not at all exclusive. They’re not exclusive based on address, they’re not based on a frequent buyer system, and they’re not based on any sort of rewards that you can earn. They’re readily available to the general public. Any Joe Shmo driving down the street can Google this coupon. However 99% of the time they will not honor these discounts if you simply show them the coupon on your phone. Why? It doesn’t say anywhere that you don’t accept mobile coupons, the website that you choose to advertise on specifically says
«Print this ENTIRE PAGE or if you can’t print, show your phone or mention this web offer to the merchant. Please contact the merchant for all the details, should you have additional questions.» But every time I go here, they give me a hard time. I typically don’t have the energy to argue over $ 5, so I just call it a loss, but it’s ridiculous. Out of the last five times I’ve been here, they’ve honored the mobile coupon once. Again, I’m not blaming the employees, because I’m sure these are instructions given directly from management, but seriously, figure it out. No one’s forcing you to advertise and offer these discounts, but if you’re offering them you need to honor them.
That’s really my only gripe with this place, and I don’t think it’s something that they plan on fixing any time soon because it’s been this way for years.

I’m a fan of this place. I used to go here regularly for several years and when I moved back to CT it was great to see that after my 5-​year absence the service was still excellent. This place is no longer local to me but I’m willing to make the trip for «the works.» I actually have a friend who drives down from Newington for their car wishes. Get the frequent customer card and in additional to the eventual free wash you’ll get a free car wash on your birthdays.
I have also used their service to have headlights cleaned. It is guaranteed for one year and the clarity and difference is very noticeable. I would recommend this service to anyone for any vehicle.

This place is awesome and fast! Oil change, plus a free external car wash, excellent. Jasmine at the desk is friendly and helpful. Service is fast and efficient. I will be coming back. :)

Had an overall good experience here when I got a car wash and platinum wash. I went on a Sunday and while the line appeared long — I was in and out in about an hour. For a decent wash and oil change it costs me around 45 $ bucks and my car requires a little extra oil. I had some difficulty speaking with the guy who greeted me in the line when I initially arrived (not fluent in Spanish), but the woman at the desk was super helpful and confirmed the price/​order that I thought he was trying to communicate to me. The guys doing the oil change tried to get me to go for a higher mileage (higher priced) oil, but he was totally chill and not annoying when I declined this option. I appreciated this as I hate to feel pressured to upgrade when I really don’t need to and can’t afford to.

Usually, car wash places leave me with a meh feeling of «why didn’t I just do it myself.» This place has friendly and courteous service. I was impressed with the staff I encountered and the wash was better than expected. They even helped with tail light and headlight bulb replacement at a fair price. Keep up the good job to Tomas and the rest of the guys.

I like this car wash. I’ve been going to this spot for about 15 years. Mostly going for car washes, with the occasional oil change. I would rather have my mechanic handle my oil change needs, but this place is trustworthy in case you’re in a scram. The interior is clean, they have free coffee and a massage chair, and there are about 4 chairs to sit on outside.

They told me to drop off my car at 8am and pick it up around 5:30pm for the Bumper to Bumper package. I told them I had to wait in the area and they were able to put extra guys on my car and it was ready by 12pm. The girl at the front desk was very nice and had a great attitude and the guys overall did a very good job. There were a couple of little things I noticed I wish were taken care of: 1) My roof rack was pushed back a little and was not put back in place, leaving the ugly stickers exposed (I moved it back easily). 2) the pad where you rest your foot on in the drivers side had some dirt still stuck in between the grooves. Other than that every thing looked perfect. They did remove most of a scratch that was on my bumper without me pointing it out.
I will definitely be going back and the $ 20 off coupon I found in the weekly flyer was an awesome find.

I love this place. I come here for all of my oil changes. Friendly and fast service. You can always get a $ 5 off coupon on their website so the price is always affordable. Free full car wash with every oil change too.
I couldn’t figure out how to get to my signal light to change it. I told the guy, I gave him the bulb and did it for me, and he showed me how to do it for the future. He wouldn’t accept any money. That’s the kind of service that will keep me coming back.