Insomnia Cookies

Warm cookies that can be delivered?
Reasonable price? What more do you want?
Unlike others on here, I walked in and was greeted/​served and out the door with my cookies in less than five minutes. Sure the girl at the front could have smiled at me and said hi… but given she’s likely working long hours at minimum wage I won’t take away stars for that. After all, I just wanted her to gimme my cookies.

Well, I gave them a second shot and they still deserve one star. Went in and waited ten minutes before leaving because no one was working the register. Three employees in the back (one making cookies and two sitting on their phones). Maybe they were on break but it was just irritating watching them sit there while I could be shoving cookies in my mouth.

I see people complaining about delivery which I can totally understand. But because I’ve only walked in: 4 stars for huge, delicious, and warm cookies.
The workers were rather unfriendly but I easily forgot when I was shoving a cookie (okay, cookies*) in my mouth.

My review can only be based on pick up. With that being said I really enjoyed insomnias warm and delicious cookies. Macadamia nut and peanut butter are at the top of my list without fail. My biggest compliment and gripe go hand in hand. They list the nutritional information on their menu. While I appreciate being informed it also prohibited me from enjoying more than one of their delicacies per sitting. Sorry insomnia but no cookie is worth near 300 calories. They were also running a deal where you buy 4 and get one free. which I appreciated. Will definitely be back

By the looks of the other reviews people are primarily dissatisfied when placing orders for delivery. I have personally do not have experience pre ordering cookies, I usually just stop in. I have never been disappointed. Their cookies are always warm and delicious! The double chocolate mint cookie is my personal favorite, and it’s even better when accompanied by glass of milk. My advise is to just go there, order a cookie, and decide for yourself!!!

These cookies are perfectly baked! The peanut butter is by far my favorite, but chocolate chips is a close second. Add a glass of milk and its pure deliciousness!

Love the cookies there so much!!! Tried chocolate, oatmeal raisin, both of which are not too sweet and to my tastes. Will go back and try sth new again!

Yummy warm cookies straight from the warming oven.
Very close to Yale which is great

If you’re visiting Yale, you HAVE to go to Insomnia Cookies. The later at night you visit, the better. I always go for the cookie ice cream sandwiches. The chocolate chip cookies are always warm, and pair that with mint chip ice cream in between two of them… heavenly! I still dream of Insomnia Cookies. There’s no better dessert by Yale!

Insomnia Cookies makes me so happy! I’m happy now just thinking about it!
I am not a huge lover of desserts, so it’s really a sweet-​treat coming here after enjoying dinner in New Haven.
I love coming here when it’s a little chilly outside, as you approach you see the bright lights inside, and when you open the door you are enveloped in warm air that smells like one million freshly baked cookies. How does that not make you smile?
They have a warming box that they keep the cookies in after they have been baked to keep them warm and soft.
Everyone is always SO friendly, and super willing to accommodate my always strange order. Their cookies are generally on the larger side, and I love to order them with the ice cream, but a cookie sandwich is too much for me to eat after eating dinner, so they always give me just one cookie with a scoop of ice cream (peanut butter cookie and banana pie ice cream? Yes please! Heaven in my mouth!)
We love taking people here who have never been, the look on their faces when they open the door and it smells like you are opening an oven door to pull out baking cookies is priceless. Come here and eat everything!

Huge, warm, gooey, meltingly delicious cookies that are making my pancreas scream for mercy as it goes into overdrive to keep up with my insulin needs.
Was this cookie worth the increased risk of diabetes when I’m older? Probably. Would I do it again? Yup.

Cookies are just meh
Not a very good value, but I suppose if you’re jonesing.
Their customer service however is horrible.
If you order over the phone, be advised to have them read back your order.
I order from them once a month or so.
The order accuracy is about 90%
Tonight I finally had enough and called to see how they could rectify this evening’s error. They suggested I drive 5 miles to get the single cookie they admitted they screwed up on — apparently they record all phone call orders.
No refund, no credit, nothing to keep me as a customer.
Good luck insomnia, your cookies aren’t good enough to overlook your poor customer service.
Signed,
A lost customer

Definitely a very once-​in-​a-​while type of treat.
Soft, warm, cookies can make any college student happy during late hours. Great marketing and the cookies definitely hit the spot. A bit expensive though.

So last night at around midnight I ordered a batch of cookies and I thought maybe last time they were really busy because the order of cookies never came after 3 hours of waiting so we cancelled.
Then last night we ordered at midnight and they claimed the wait would be about 40 minutes which is fine with me I’ll wait an hour as long as they are fresh and warm like I’ve had them plety of times before but no they took 2 hours !!! The receipt clearly printed at 12:06 which means they did recieve it. But this is last time I order from them, just bad buisness.

We tried Insomnia Cookies right after dinner at the Noodle House. I had heard great things about this place and since I don’t frequent New Haven often, I was excited. The smell of this place is SO GOOD. It makes me want to eat everything. Our friends had warned us not to be «heroes» and get the deluxe sandwich. (I’m not much of an ice cream eater by nature so I didn’t really pay attention). I opted for the chocolate chunk, and snickerdoodle. My fiancé did in fact get one of the sandwiches.
The cookies themselves were DELICIOUS. I ate them in about 3 seconds. I was a little disappointed though because halfway through the snickerdoodle, I realized it was a sugar cookie. After looking at the receipt, I noticed I did in fact ask for a snickerdoodle, but I had already eaten half of it so I wasn’t going to complain. My fiancé loved his sandwich.
The only complain we had was my friends a week before got the sandwich and they said it was literally 3 times the size of the one my fiancé got. She even showed us a picture. We felt like it should be the same consistency no matter when you get it so we felt a little jipped. I also liked the fact they had milk available to buy with your cookies. I will definitely return to this place again and this time get the freakin snickerdoodle!

I’ve always wondered why most bakeries bake in the early morning and close in the early afternoon. People aren’t shopping for their daily bread anymore; they want to indulge. It makes total sense to have a sweet shop open late night, even more sense next to a college campus where life after dark doesn’t really begin until 9PM.
While the marketing is genius, the execution is severely flawed. They advertise cookie delivery, but they wouldn’t deliver to anywhere off the Yale campus, even after letting me place a gift order online. I ended up going down to the store to pick them up myself. Service was slow and terrible, but not much different than what you’d expect at a fast food restaurant at 10PM.
As for the cookies, they’re made from cookie dough in a frozen bucket scooped and baked in a countertop oven, easy-​bake style. If you think about those Otis Spunkmeyer — yep, I remembered that name — cookies from middle school in the 90s, you’ll be right on. The business model seems to me to try to entice franchisees by not requiring them to invest in real bakery space, and not having them sink boatloads of money into buying ovens.
Bottom line: this is a novelty thing for drunk kids and late night indulgence. Check it out just to say you did, but don’t expect this to be anything mind-​blowing. Or snag a commercial lease down the street, or in any yuppie town center (thinking about you Madison), close up the 87^th froyo place in town and do it yourself.

Late night hunger brought us to Insomnia Cookies’ doorstep with high hopes. I had never enjoyed one of their cookies, though I head heard SO much about them. Upon entering we found that their system was down: they were not accepting credit/​debit cards and could not tend change because the drawer wouldn’t open — so, per the staff, if you couldn’t provide exact change, you were leaving a tip. Unfortunate and kind-​of a rip off, since you’re already spending $ 3+ per cookie. But we were there and I had high hopes, so we decided to go for it.
My group ordered a s’mores cookie each. They were very ooey, gooey, chocolatey, and delicious. But I have baked cookies of this quality in my time; so for over $ 4 per cookie, I could purchase the ingredients to whip up a dozen heavenly cookies.
Verdict: Although delicious and delightful, I don’t feel it’s worth the money to come here again. It is worth trying Insomnia Cookies once, because it is referenced so much by New Haven residents, but I didn’t find them spectacular.

A friend and I found ourselves here at midnight two nights ago. I’d always wanted to try Insomnia Cookies and I was excited to be there. Unfortunately, I was disappointed. Fortunately, I was with my best foodie friend and we had just come from an incredible late night dinner at Mamoun’s and were still riding the high from the deliciousness that occurred there.
We both had cookie ice cream sandwiches on the mind. The employee who helped us was not very friendly and not pleased that we asked for samples of the ice cream, stating that he really wasn’t supposed to be letting us try the ice cream (but he did it anyway). When asked where the ice cream came from or who makes it he did not know and was visibly annoyed that I asked the question. It was an important question. Flavors available: vanilla, chocolate, strawberry, strawberry cheesecake, coffee, mint chocolate chip, cookies and cream. All were underwhelming in flavor and taste.
The fresh baked cookies were quite good. I opted for a chocolate chunk on one end and an M&M on the other for a bit of color. The mildly flavored coffee ice cream was a decent choice (I would ordinarily go with vanilla for something like this but it literally tasted like nothing) against the warm, gooey, fresh out of the oven cookies. The place smelled amazing and the cookie was tasty but I’m not sure if it is worth the price. It’s too bad the experience was soured by the poor customer service. I doubt that I’ll be back.

In a nutshell —
Pretty pricey, and the cookies aren’t even squishy/​warm (I’m on the cookie sandwich camp that sides with just-​out-​of-​the-​oven cookies, slightly squishy, slightly melting the ice-​cream inside). I think I’ve been spoiled a bit by other cookie-​sandwich places on the West Coast (C.R.E.A.M in Berkeley, Diddy Riese at UCLA) — Insomnia is definitely not as good as those places, but it tries.
Also, what’s kind of great is that they actually deliver! For those nights when you’re just CRAVING ice-​cream and cookies, and just feeling like splurging quite a bit… it’s kind of fun. I found their system to be organized — I liked the helpful, clear «cookie tracker» app that assured me when my cookies and ice-​cream (they are packaged separately, when delivered) would arrive on my doorstep.

All of the low reviews are a result of pissy people getting messed up online orders.
So since you are already being fat and eating these cookies, get out of your house, come to the store, get served some fresh, always hot cookies immediately, and enjoy how delicious you know a hot cookie always is.
Note: they also serve ice cream sandwiches here now, to get you even fatter more quickly. I would recommend probably not ordering those for delivery.