Connecticut Running Company

wish i could give 0 stars. i’ve never had knee problems running, went in and got sized up and evaluated on the treadmill. they told me i pronate and suggested i get a particular shoe and inset. i immediately started having knee pain. originally thought it was just an adjustment but after a couple of months still had the same problem. so i went to take back the shoes /​exchange but wasn’t allowed to because it was outside of their 30-​day return period. this place is a hoax. they don’t know what they’re talking about. they’re not doctors and you shouldn’t trust their evaluation of your running /​what is needed for you.

I visited the store this afternoon the service went from Good, Bad, to WORSE!!! The assistant manager in my opinion was abrupt, short tempered, and very rude, not only to me but to the young girl that was working the register.
I spoke to the store manager. The store manager was apologetic at first and offered me a 10% discount on my next visit. (Standard operating procedure) I told him I had no interest in the discount, but in the behavior of the assistant manager. He said that he would speak to the assistant manager about my concerns with assistant manager interaction with me. But it was NONE of my business how the assistant manager treated the young lady. If the assistant manager is comfortable speaking to an employee that way in public, I wonder what goes on behind closed doors. The young lady tried to do the right thing and was totally disrespected in public.
Since the manager made it clear it’s none of my business how his employees are treated, they will not get any more of my BUSINESS.

Really like this store. Great selection of running gear, and have loved all my purchases. I did the running test about two running shoes ago and ended up with a very different shoe than I would normally purchase, but which has taken away some knee pain I used to get around 2 – 3 miles into a run. Also, the prices are very competitive for the gear I’ve gotten.

Not pleased with service — hung around for close to thirty minutes without anything more than a half-​hearted hello. I was looking forward to some advice on running shoes but given the fact that we were ignored after lingering for some time, I wasn’t willing to pay that kind of money and reward bad behavior. Only one person on staff visible so may revisit to update perception. But staff made a phone call that was clearly dealing with another service guffaw when should have prioritized customers present.