Ramada New Hartford

Disgusting. I only stay here because I have to for work. This place is horrible. When I arrived today my room couldn’t have been over 50 degrees. It got a little bit warmer but it was still never a comfortable temperature. I stay here once a month and every time the rooms are dingy and poorly lit and the plumbing doesn’t work. There is nobody at the front desk after 8 or 9. Every time I stay here there are guests screaming in the halls (drunk or high I’m assuming) in the middle of the night. It really never fails to be a terrible experience. Not to mention the hall ways smell like the dankest weed constantly. The day this place gets condemned I would love to be able to burn it down personally. HORRIBLE.

Conveniently located near the highway but in a quiet area, this hotel gives a lot of bang for the buck. Clean rooms, friendly staff, comfortable pillows, good water pressure, and did all the little things well like providing mouthwash along with the soaps.

Decent at best. The staff was very polite, but the hotel itself is just old and dull. It’s also basically in the middle of nowhere.

Mumbai meets Utica… and the maids run the vacuum at the nice ripe hour of 7:30 am. There’s some intelligence with management allowing this. Bad sleep and overpriced. Avoid.

Even the decent free breakfast and the lovely woman who oversaw it couldn’t save this experience. Had to change rooms –first room had sink outside the bathroom — super uncomfortable with mom, self and husband staying in same room for washing up. Also broken drain plug in dirty shower so we would not have taken a shower in that bathroom anyway –super small too. They did give us a different room. Bathroom was better, but still had not been at least swept — previous guests had apparently missed waste basket and pills were sitting in plain sight on the floor. Had to unplug tv or fridge to plug in microwave to use. Floors outside rooms were filthy — hadn’t been swept or mopped at least the three nights we stayed and there will visible spills, stains, and a couple of squashed bugs on the tiles. The housekeeping lady apologized that she had not finished turning over our room, but she was called away mid turn-​over because they had a lot of check ins that night and apparently those were a priority. She had to bring towels and bathroom supplies later and again, couldn’t finish cleaning the bathroom. It’s pretty clear the management doesn’t know how to run a hotel and doing it the cheapest way possible with the mismatched, old, tired furniture. The attached headboards don’t match up with the bed sizes which, while not a huge deal, just kind of added to the negative vibe. The wall paper in our room was starting to peel away. Because they still offer a choice to have smoking room, the whole hotel has a stale smoke smell. My advice to travelers is to stay far away from this place! It’s not comfortable, it’s dirty, and it’s not worth even the discounted rate I got through Hotwire!!!

I am from the area and was back in town to see family. I had know idea how horrible this hotel had become. Literally everything was dirty or worn out, from the furniture to the carpet, and the bathroom.
It was a room that you walk into and you really have to consider leaving right away. None of the hotels in the area had good reviews either, so we decided to stay. There was literally plywood in the window sill, hair and schmutz all over the bathroom… mold and something that looked like blood. The toilet ran all night.
I think the fact that the new road does not have any access to the hotel has really sent this hotel into a tailspin. It was a real dump.

The guy on the phone was super rude. He put me on hold twice, which is fine, but he did so in a very abrupt manner. Then, he gave me attitude when I called back and told him I had to cancel. I can’t say anything about the hotel, but if the 3 minutes I spent on the phone with the front desk is any indication of their customer service, I would stay away.

Like other reviewers have said, this place needs to be renovated from top to bottom. I didn’t have a good first impression of the place, but overall it wasn’t a bad place to stay. The rooms were clean and the staff was very friendly and helpful. The continental breakfast was nice, although it could have used some variety day to day. The location seems very random, but once I explored a little bit, the surrounding area was full of restaurants and shopping. Not a bad place to stay if you don’t care what the décor looks like.

This is a tired hotel that needs to be completely renovated from scratch. The room was clean, but it had been unsuccessfully updated. The carpet was heavily worn, and the furniture was rickety, unstable, and very dated-​looking. The sink, located outside the bathroom and right next to the door to the room, was very low to the floor and about the height of a kids’ bathroom sink. The bathroom grout was heavily and messily layered on, and mildew was peeking out from under the «new» grout. Yuck! The towels were thin and worn, and the bedspreads were old and felt very used.
Despite the negatives, the staff were friendly and accommodating, and the housekeeping did the best cleaning job possible, given the tired condition of the hotel. Kudos to them for trying!
This hotel is unfortunately bypassed by a new highway, so it’s somewhat inaccessible to the casual drive-​by guest. Judging from the very low patronage level during our stay (one day the parking lot was completely empty, except for our car), it would be surprising if this place stays in business for much longer without some major overhaul.

I try not to review places I haven’t been to but this places management gave me no choice. I booked a room here through the Ramada website about a month in advance. I eventually had to cancel the reservation due to a scheduling error and did so two weeks before I was suppose to stay here. Their cancellation policy requires a cancellation to be made the same day of check in before 2pm. Needless to say I was well within that time frame. I was surprised to find out that my credit card was still charged even after canceling. When I called this Ramada location to tell them about the mistake they put me on hold for 30 minutes before I finally hung up. I called again the next day and spoke to the manager again and he told me that I didn’t book the room through Ramada so there wasn’t any recourse through them. I tried to prove to him that I booked and canceled the room through
but he wouldn’t accept any confirmation numbers or cancellation numbers from me to look it up.
Finally after three days of trying to get somewhere I decided to call the corporate office to get my money back. They told me to wait 3 business days for the hotel manager to call me back. Obviously I was not surprised to not hear from him after the three days passed. I called back the corporate office where they told me they would mail me a check for the total charged to me. I received the check a week later.
I would never think about doing business with these shady people at this hotel ever again. They should all be ashamed for trying to screw me out of my money.

It’s amazing what good customer service can do for a visit at a hotel. Although I was only there for a very quick stay, each staff person I talked with was nothing but friendly, polite, and helpful.
The rooms were typical, the bathroom was nice. The location is right by a highway, which is great if you need to get right on the highway quickly.
I’d definitely stay here again.