Very disappointing experience. Hired them to repair and seal coat the driveway, a 2 step process. I’m sure it’s a small job for them, but they took it. Estimator unbelievably rude to my wife. They did do a nice job on repair back in May. Have yet to return to fill cracks and seal coat(now July). When called company to complain about rude estimator and ask when job might be completed, owner’s wife gets on phone and defends employee. She was also rude, but said she would take over our job from rude estimator and would call us by June 12 to schedule completion of job. That was May 20. Still no call(July 9) and no response to multiple phone messages. HORRIBLE communication and customer service. Will update if we ever hear back from this company. UPDATE: Owner’s wife called in response to this post, not to my several unanswered phone calls. Work completed the following week. They did a beautiful job. Quality of work 5 stars. Communication with customers zero stars.
Someone H.
Tu valoración: 2 New Castle, DE
Best thing I can say is the job got done, you would think with such a company there would be more proffesionalism involved. I could have hired anyone at a fraction of the cost and received the same caliber of «crew»(I will leave that up to your imagination) to come out and pave my driveway. By the time the whole process is done you are probably looking at a full month from digging out till the paving truck comes. As a side note, everytime it rains I get reminded of Richards paving when I see water lying in their boot prints indented in my driveway.
Karen C.
Tu valoración: 5 Wilmington, DE
Seems I need to update my opinion. After reading my review Richard(the owner) contacted my via e-mail very upset that we were so unhappy. He gave me his cell phone number and asked me to call him. We had a very nice conversation and he was very disappointed that an employee of his would not realize he has a satisfied customer policy. Seems my review should have been mainly pointed at the representative that came when we complained. Richard asked us to pick a color of concrete stain and he would buy it and have someone apply it. They did the job on Saturday and it looks great no more blue blotches. Thank you Richard. It seems there really are owners that care. I suggest if you have trouble with a representative of this company go over their head. I wish I had realized the guy we dealt with was not a true representative of this company.
Steve M.
Tu valoración: 5 Middletown, DE
Service is easy to talk about but these guys deliver. Value isn’t the lowest price, it’s the quality of what you receive for your investment. Give them a shot– you won’t be disappointed.