DARCARS Chrysler Jeep Dodge Ram New Carrollton

I came in looking for a new truck, but was not sure if I wanted to buy one that day. Purchasing a new truck on the spot was not my style, but after meeting Tony I quickly changed my mind. He was able to show me various listings of trucks and I even test drove one. Tony was more interested in making me happy and willing to work with me to get the best truck for my budget.
If you are ever in the need to buy a car or truck, I would highly suggest you asking for Tony Williams.

I purchased a Jeep Grand Cherokee and received excellent service. I came to dealership to purchase a Dodge Charger or Jeep Grand Cherokee. The Cherokee I was interested in was at Darcars Silver Spring. My salesman went to Silver Spring and drove the Grand Cherokee back to New Carrolton so I could do a side my side comparison of the two vehicles. I decided on the Jeep Grand Cherokee and love it. There was a scratch on front left bumper of my Jeep and Darcars had there Collision Center repaint my bumper. Muhammad, the Internet Sales Manager, made sure everything was taken care of regarding my front bumper. I would recommend this dealership to my friends and family.

Speaking first of my personal experience with Steve (the GSM), I have bought many cars from him over the years and have had nothing but great experiences. Steve is always willing to go the extra mile to make sure his customers are happy and satisfied!
My parents are also repeat customers of Steve’s many times over and just bought a 2016 Dodge Grand Caravan from Steve at DARCARS Chrysler, Dodge, Jeep, Ram of New Carrolton and are extremely happy with there new car! Thanks Steve and the amazing team at DARCARS Chrysler, Dodge, Jeep, Ram of New Carrolton!

They discriminate against people with disabilities (Deaf) and tried to dupe my friend! I went for moral support with my Deaf friend to buy a new car… EXCITING! Nope!
She called DARCARS of New Carollton on Friday January 8^th through a relay interpreter to inquire about what kind of jeep could tow a 2700 lb camper. The salesman said the specific jeep with specific engine and that they had it in stock. Saturday The information was printed, we went in. I had to say several times to write to HER I’m not there to interpret! She pointed to the weight it can pull and wrote multiple times back and forth that she wanted to pull a camper. CONFIRM. CONFIRM. CONFIRM. EVERY sales person agreed this jeep would pull 4500 lbs. after 8 hours and signing all forms… we see on the FINAL form confirming that the manual was reviewed it stated max tow 2k lbs. the GSM, Juan and 2 sales representatives and the finance man were present. They all apologized profusely and said they would fix it. If they couldn’t find the exact car then they would have it factory ordered. We left with a signed document from Juan saying he will find the car. Called Sunday, nothing. Monday, nothing. Tuesday after calling at 2 she went in. Juan REFUSED to write back and forth with us he said «I’ll tell you and you tell her» as observed by customers and sales reps. He said wait for the GSM. He arrived we insisted writing back and forth as she does not lip read nor am I her interpreter. He admitted fault and apologized, refused a rental car while the factory makes the car, insisting that the car CANT be found, said he will only sell an existing DARCAR and then when We referred to the promise to make a factory car, he said he didn’t have the authority. when we emphasized the severity of SELLING her a car they falsely advertised he got defensive, said there was never a sale (we have banking statements for the deposits and copies all all the financing forms) and said there is no deal anymore! We both asked for a copy of the conversation that had just happened because he folded it and put it in his pocket, he refused several times even when we insisted that as a deaf person she wanted to be able to read the conversation as well as the fact that it is the ONLY reference that the sale was cancelled by him. He shook his head no, became defensive and stormed away. He said he would not do business and walked away. Had I not caught THEIR mistake, due to gross negligence she could’ve been seriously injured towing out of capacity.
They are scam artists, crooks, and discriminatory liars. STEER CLEAR!

In the past, Darcars was not my favorite location for repairs because of poor customer service and costly repairs etc… I recently brought my car in for emergency service and I was pretty upset because I had a blinking ETC light and the vehicle was driving crazy (accelerating and decelerating) but the Asst. Service Manager, Stephen Bartolomeo was very helpful. and displayed very professional customer service as well as informed and confirmed my various auto/warranty/coverage’s to ensure I received the lowest cost and complete repairs. I only had to pay my deductible and no additional out of pocket expenses in addition, I was provided with a no cost rental until my vehicle was repaired. I also think that customers should invest in extended warranties and care packages to help alleviate added repair cost from the dealership. Many repairs are covered under the warranty. Contact your insurance company about mechanical breakdown coverage as well.

If you do not want to get robbed blind folded stay away from this place. I should have taken a law suit against this company long ago. After purchasing my 4^th car from the. All longer then usual process I was sold an Audi A4. Looked great and all. The car was consuming oil 15 days after purchase I contacted dealer to tell them. I was out off time and time again till after the 30 days stud up my the GM at the Time James garner who set an appointment with me stood me up. After I travel from Philadelphia
This dealer ship was in breach of contract and I should have sued for that as well as punitive damages. For an American dealership to do this to a solder or anybody is horrible. Be extremely carful. I know even the employees under his management took no liking to this.

This place goes BELOW all of my expectations. The guy who called to give me an estimate for my battery hung up on me when I told him the price was outrageous
Where they do that at? My car is NEVER cleaned and they will rip you off for the tiniest service repairs.
Customer Service sucks the reps take forever to return your call and overall I feel cheated and not like I was given the treatment they would give their moms
Poor customer service and overpriced this is why I have an AUDI because they will make sure your happy no ifs and or buts about it

Worst customer service I have experienced in my life. From the salesman all the way to the GM. These people give used car salesman a bad name. They use lies and deception to close a sale and after you sign on the dotted lines you’re basically at their mercy. Beware! And do yourself a favor, avoid them at any cost!

to update my previous review —
30 days after paying $ 220 and the complete a/​c system failed. I took the vehicle to another Darcars location (Silver Spring) and was informed Darcars of New Carrollton during the original repair charged the unit with 3 lbs of coolant when the unit is only designed to hold 1 lb of coolant, the overcharge caused damage which they are trying to deny and not fix.
I now have an $ 800 repair bill to replace a valve and system line, plus recharge the unit.
I have attempted to discuss this with Darcars corporate customer service and after I stated «I have ZERO confidence in your repair capabilities» they offered a disrespectful $ 40 refund.
I am pushing forward with a formal BBB complaint and a complaint with Chrysler Group LLC.

I’m always near this location. So it’s the first Chrysler one stop shop I come to. It’s usually fast unless busy. Clean waiting area. Very quiet & peaceful while waiting for your car.

Ugh, I went in looking for a new vehicle and I told them my price range was MSRP 28 – 33. So the first car the sales man Lambert Selenou showed me was $ 44k.
Ok, ok, so lemme repeat… MSRP 28 – 33. So then the manager comes and goes on about how he isn’t trying to make a buck and then asked my profession. I was stupid enough to let him know I am a (professional with a bank account). Reminded him what price range MSRP I wanted. «OK well, I know we don’t have everything you want but I’ll show you this other vehicle (which ended up being $ 38 after rebates!!!) and I mean, a few extra dollars every month wouldn’t hurt you».
Who are you to place that on me???
I left.

to whom it may concern the experience that i received is unimaginable! i took my car there to get serviced because it was slightly over heating in Sept.20 2012. my goal was to take it to them and have them give me a clear diagnosis of for why the steam was coming from up under the hood. i had it towed there, they said that it would cost one set price for them to tell me what the problem or problems were. i agreed to let them check it out! when i was there i noticed that there seemed to be no signs of other people bringing there cars for service, seemed no one looking at cars to purchase, like you see on commercials on t.v.. while i was sitting in the office i felt very strange almost eery. i could not put my finger on it at the time. that day, the same day that i dropped the car off to them i received a 7 page email of all off the repairs that needed to be done! i could not understand all of the thing they were suggesting to be done. i prayed about and ask my «LORD» what should i do??? so. i called the rep in the service department and asked him what all the many, many, items were on the list??? he BASICALLY TOLD ME THE SAME THING THAT WAS ‘ON” THE 7 PAGE EMAIL! so i called my father and asked him, what the item on the e-​mail print out were? Oh… he explained to me all right… each part. «this was connected to that», and «that was connected to this and…»., then he told me to call the service rep back and ask ‘HIM” exactly what i needed to be done, from the list to ask him what i needed to get repaired, to stop the car from slightly overheating (there was some steam like substance, that i noticed with a strange smell coming form up under hood when i had it towed there!!!).this time i asked to speak to the «manager» of the entire service department. when the manager got on i explained to him, that i was on a fixed income and the car was very important for me to get back and forth to doctors appointments and to check on my parents which are elderly! I’d truly appreciate it, if he would help me to «figure out» exactly what on that list were imperative? so that i could get the car safely to drive of the lot??? the told me two problems both tran cooler lines/​electrical cooling fans back of radiator. he told me don’t worry about «all of the the things they could get done later!». he told me the amount to have” that” work done. i agreed to the amount that he told me! i sent him half of that amount to «start» the work write away via credit card! that was on a Thurs. he said that «it would only take a few days to do the work and that once that work was done i could drive the car safely off of the lot!!!» Wahoo!!! i agreed to that amount, ad least it was not the large «kitchen sink’ list that i was sent originally! i felt that i could trust him, that once they did that work i would stick with them for any other future repairs. Friday went by, sat. sun,… Monday came and i still had not heard back from him or anyone at ‘DARCAR’ they did not even send me a receipt or thank you note for my half payment that i sent them! so i called them! this time the manager was not available. the service rep that i spoke to the first time came to the phone. this time he ‘explained» to me that now… i need a new head gaskets and a thermostat ! i could not believe that, because «the manager to whom i spoke with earlier said that i only needed both trans cooler lines replaced and replace electrical cooling fans in the back of the radiator. now you r saying i need head gaskets???“This time I called my older sister she said that i should not pay more that originally agreed! she said that i should talk to the owner if the whole entire «DARCAR DEALERSHIP ’ she told me that the lady who own the co. would iron the price out! stupid me i not only called her, but i caught a taxi to the office that she was stationed at that day. i sat down with her and her pr person and told them some of my hardships in life and how important that the car was to me and my family. i told them that the additional work and money was i far cry to me. she said that she would try to see what she could do??? she explained to me that «Fixing a car is like going to a hospital» and «Sometimes when you go to the hospital you might go because your arm hurts… but as the doctor is working on your arm, he notices also that you have a heart problem, do you not fix the heart??? duh… i looked quite stupid at that point… started crying and just nodded my head up and down. They had me hook, line, and
i few days went by and i scrapped up all the money in the world that i had, plus from family members and friends for the thermostat /​head gaskets. Oct the10th 2 days before my birthday, i call the manager ask was car ready for pick up? he said YES IT IS SISTER PARKER! THE MECHANIC IS JUST DOING SOME LAST MINUTE TOUCH UPS, BE READY 1HR! 1 THERE MANAGER TOLD ME «I’M sorry u need a new engine

I’m really not really sure why my wife keeps using this dealership for service. It’s hands down the worst, most unprofessional shop I’ve ever seen
Last time, they told us there was a heap of things wrong with the car, including the brake rotors:
«Your rear brake rotors need to be replaced»
«They were just replaced»
«Well, they need to be replaced, they were only turned»
«YOU replaced them»
«Oh wait… the computer says they were turned but let me check with the mechanic»
I get the feeling we WERE ripped off, they only turned the rotors, if even that
In addition, they disassembled the exhaust manifold and didn’t put it back together properly. I had to do it myself because THEY LEFT BOLTS OFF OF IT
Currently, we’re on the hunt for the Jeep because they seem to have lost it…

WORST dealership experience I have EVER had in my life! I went in to ask about a simple license plate holder. The guy in the parts department was going to sell me a part he «thought» was right without evening checking to see what car I had. Thankfully the kid that couldn’t get work done for drooling was a little smarter and actually looked up my vin number to see the part wouldn’t fit my car. I then asked someone in the SERVICE department how to install a front plate (on a car with no holes) he said have a friend or neighbor just drill some holes in it! WTH??? If i wanted to get back door service I would not have gone to the DEALER! I must have been spoiled with my GA dealer because these guys were the worst! I ended up leaving and having someone at a local Auto Zone be more knowledgeable about my car than them!

The service here makes «used car salesmen» look Good.
DO NOT go there. When I finally got my car back the manager told me that the owners of the dealership knew that the New Carollton location had problems. He said he was sent to fix the problems.
DO NOT have your car maintained there. I had them service my new Pacifica the first few years after I got it. As soon as the warranty expired I took it in for service. More than once the repair person said that the problems I was having was due to the car not being maintained properly. He even said «I don’t know who you’ve had servicing this car, but they should have done…». How ridiculous is that? YOU serviced it. Don’t you have records in front of you that show that??? So then YOU are responsible. Suddenly his reason for my problem changed.
I would have them «top off all the fluids» (which should include basic windshield wiper fluid) at regular maintenance only to get halfway through a road trip the next week and have the wiper fluid light come on. This happened more than once. I DO NOT beilieve that they do all the things that they are supposed to in the scheduled maintenance while the car is under warranty.
EVERYTIME I picked my car up from maintenance when it was under warranty there was ALWAYS some new light on the dashboard coming on. They always did something to cause additional lights to come on. This happened at least 3 times. These were minor incidents but inconvenient nontheless. It was just sloppy. So the time after the warranty expired when I took the car in for a problem, I reminded the service rep to have them reset whatever so that no additional lights come on. He explained that it was a simple thing that the technicians should always do, but many forgot. How about they did it again… even after we had a conversation about it.
These folks seem to play customers for FOOLS. During the last service (the only one I did after the warranty expired) they said that parts that I needed for a repair (which included replacing a light bulb and rockers) would take days to order and receive, and a whole lot of money — well much more than I was expecting. I hung up and checked other places to get a sense of what the repair should cost. I realized they were ripping me off and called back a few hours later to tell them not to proceed. Well when you call service the call goes to some call center that sounds like it isn’t even in Maryland. So they took my message and promised to get it to the repair person. I go to pick up my car that same day only to find that MIRACULOUSLY they acquired the parts and did the repair in four hours (which they said would take days) and never received my message not to proceed. Naturally, although I said not to do the work, they wouldn’t give me my car until I paid them. They had me. I had to pay them.
IT GETS WORSE…
I get my car and drive off the lot just happy to be done with the place, vowing NEVER to return. I’m maybe a quarter mile down the road when I notice the car dragging a bit. After about a half mile a dreaded dashboard light comes on. The car felt like it was struggling to accelerate. The car wouldn’t go pass 35 mph without straining. I had never experienced that before. Without question this effect was the result of something that DARCARS had done. I had to wait until the next morning to take it back. —– Now to show you the DEGREE to which Darcars thinks its customers are FOOLS… the same service rep upon hearing the description of my problem, said that anything could have caused my problem and it was a coincidence that I experienced it first after getting the car back from them. He said everything he could to absolve them from any likely responsibility. I couldn’t believe it. At that I asked to deal only with his manager. (This is the manager who told me that he was brought in to fix their svc dept. problems) It took them 2 days to figure out what the problem was. Turns out the problem was computer related. It was a computer command that told the car to accelerate and in laymen’s terms… the computer was unplugged. (Likely came unplugged when they were repairing the previous problem). They plugged it back in and voila, the problem was fixed.
Did they charge me for that? No. Did they offer me anything for that inconvenience? a loaner car? a free oil change? No. I don’t even remember an apology. I did ask them to wash the car and they agreed to do that.
I can’t believe that businesses like that are able to exist. But I guess not enough people take the time to register complaints.
I bought my car at a different dealership but serviced it there because it was closer to home. However, I will never patronize any DARCARS establishment ever again.

CRIMINALS. I was offered a car for 7,777 today and just before I write the check for the total amount, they tried to switch me to an older car with more miles. I test drive it, had checkbook in hand, they gave me the price, (Which I was paying full price for) then all of a sudden they said, «the manager wants you to look at this older car.». Seriously shady actions. Why? Here’s why. They were selling an identical car but one year older. That deal fell through so they were trying to push the car that fell through, off on me. They wanted a bigger profit margin and were willing to sacrifice their integrity. DO NOT SHOP THERE. They are liars and tried their best to rip me off.