Paws In Heaven Pet Crematory

I wish I could give Paws In Heaven 100 stars. We are devastated at the loss of our dear family member who we loved as much as life itself. We brought her to Paws in Heaven at our veterinarians recommendation after having her out to sleep. They have a nice little chapel to see her one last time before you have to say good bye to her earthly body. Then (if you want) you can watch the entire process from beginning to end. I did this because I needed that closure. They were so understanding and empathetic to our hurt and love we had for our beloved Snickers. God puts places and people like Paws in Heaven for those of use who need help getting thru such a terrible loss.

It is so hard for me to write this review… my vet highly recommended Paws in Heaven. I wanted to keep my cat with me. He was more than just a pet. We have a special bond, one that the owners of Paws In Heaven understand. I couldn’t bear the thought of seeing my beautiful Bobby at the crematorium. I just couldn’t do it. They were kind enough to pick him up at the vet for me. And drop him off. When I received the urn, it was beautifully packaged and they left a beautiful poem. Thank you Paws in Heaven, this was the hardest experience for me. I lost my best friend, my companion, and you sincerely made it easier for me.

If I could give this company negative stars I would. My pet was put down November 2015 with Smith and Shed. The only reason Paws in Heaven was used was strictly because that’s who Smith and Shed sourced through. Now six months later, we still have not received any of the items we paid for. Paws in heaven is blaming it on the mailing system and Smith and Shed is blaming it on Paws in Heaven. I strongly advise to never use this company.

I lost my fur-​baby in August of 2012 and taken a while to get this out, but I was so very impressed with this business. They were so understanding from the day I realized I needed to make arrangements for the inevitable, to the dreaded day she passed away– they were always so kind and professional. I was able to pre-​pay for the service and urn, and had a private cremation after the viewing in the chapel area with my Grandmother there for support. They understood how attached I was to her, and let me stay the entire time until the ashes were cool enough to take home. Even the drive to and from Paws in Heaven was scenic and cathartic. I am forever grateful and would highly recommend to everyone.

This is a hard post to write, but felt it’s good to share. We just lost our beloved doxie, Taylor. He was our family protector, friend and family member. We first met him when he was 1 week old, he lived with us for 15 years, lived in 3 states. He was our lil buddy.
He died before we could get him to a vet. Being new to the area, we had yet to form any veterinary relationships. I called Paws in Heaven and they were so kind and helpful. I did not know all that was involved when your fur baby dies. They were compassionate and helpful. We like having him back with us. Thank you Paws In Heaven for your help with Taylor.

I’ve had 4 pets cremated here over the years. I have always loved how empathetic the owners, Tom & Peggy, have been whenever we lose a pet. It helped somehow. This last time was different, however. The place smelled like a bar and the woman they have ruining the front desk isn’t empathic or sensitive. She is short, with businesslike aloofness. She kept calling our pet the wrong thing, which added to our hurt. The warmth I’ve come up expect from this place is gone.

This place is wonderful. I had to use the service on a Saturday. I call them early in the morning and they told me that if could call them if I was running late.
I will recommend this place to all my animal lovers.

One week ago our beloved Maine Coon suddenly took ill rendering him unable to walk! He has been a part of our family for 14 years, and though I did not want to say goodbye whatsoever, he was in such pain it was right to let him go! Though I miss him terribly each and every day.
Our vet used Paws in Heaven and we agreed to have him cremated individually. A week later it gives us a small degree of comfort that Paws in Heaven treated him with such respect and dignity! We had his ashes a week to the day on which he died, indicating when they had picked him up from the vet and when the cremation had taken place. He was returned in an Urn with a beautiful poem and some seeds to scatter in his memory! We have decided to plant a tree in his memory and scatter some of the ashes under the tree, with the rest remaining in the urn back with our family!
Times like this are never easy, but I wanted to write a review for Pets in Heaven to let people know they are an option, and one to be trusted with your beloved pets remains!
In Memory of you: Z

These people are very kind and offer a great service. Our little poodle of 16 years passed away a few years back. We live at Canyon Lake and although we have traditionally buried our pets in the back yard, we decided to have him cremated. The land out here is solid rock, and we knew it would be hard to bury him.
We had him cremated through Paws in Heaven. We also got the ceramic paw print, which I love.
We were doing some work in our back yard, having concrete and rock steps built from the back porch to the yard. We decided to put the urn inside those steps and this is now his little resting place. Every time I sit on those steps I think of him…

What a wonderful way to say good bye to our companions. These folks give all the TLC one could possibly want to the owner and the companion that has passed. This is the second time that I have used their services. Both experiences were more than I expected. I thought I would just be another number or how could any operation offer such consideration for animals and their owners. Well these folks are all that. I was given many ideas and tangible options of memorializing my pets from their staff. If contacted, you can expect personalized phone calls or emails. You won’t be overlooked.
I used the services of a mobile vet in Austin (Jan Allen, DVM) to perform the euthanasia at home on both occasions. This made it so much easier for both me and my departed. Dr Allen took my companions and arranged for the cremations. Dr Allen then delivered the remains back to my home. Having someone else do all the leg work is well worth it during this time of grieving. I’m so glad the at home option now exists. Taking them to the vets office has always been stressful on both me and the companion.

Sadly, I am very disappointed with the service I have received from Paws In Heaven. My little one passed away ⁹⁄₁₀ and we took her the same day. I was told that while they could not do same day (understandable), the latest I would receive her was the following Monday, ⁹⁄₁₆. Fast forward to 9/​17, had not received my baby. I called and was told there must have been a misunderstanding and that they had a large amount of large dogs (+120 lbs) come in so they had not gotten to my little one. My question was, she’s only 5 lbs so why it was taking so long and why I was told a time frame that could not be met. They apologized and I was told they would prioritize her and I should be getting her soon. I paid the $ 20 delivery fee but was not told how many days… how do you not know what shipping method is used– is it ground, 1 day, 2 day? How about a tracking number? I just want my little one home. It has now been 2 weeks and still have not received. I called again today (Manager Tom was out) to see if I could just pick her up. I was told by lady, «I think it’s been shipped». Well can you please confirm? «Yes, you should get by tomorrow, no later than Friday (⁹⁄₂₇)» … At this point, my experience with losing my baby is that much worse because of the run around I have received. Had I been told initially, it would take 2 – 3 weeks, I would have chosen to keep her and not pay the $ 140 to avoid the agony. Praying to get her home soon. :(

What a sad review to write.
When my dog was acting unusual a few years ago, we took her to the veterinarian and had to put her down. It was an emotional roller coaster putting her to sleep, having vet bills, and then having to worry about if we were going to cremate her and if we wanted to keep her remains. We did want to keep her remains.
The vet kept her body for us and transported it to the Paws in Heaven Pet Crematory. They were so nice from calling us to let us know how sorry they were for our loss the day they received her. They let us know when they transported the urn back to the vet and also sent a really sweet handwritten postcard with a poem about how important pets are in your life. It was a really overwhelming experience at that time, but looking back, they were so unbelievably amazing.
Losing a pet is one of the hardest things in the world. I recently had a friend (which inclined me write this review) whose dog had just died unexpectedly at a young age. She took the pet to Paws in Heaven and they were so supportive and friendly. They were great from the moment she dropped off her pet, let her have a private room to say her good-​byes and she felt so taken care of throughout the entire experience.
Sorry if you’re reading this and your pet just passed away. It’s horrible to have to go through but I would 100% recommend Paws in Heaven as your choice for a crematory should the time ever come around.

It has taken me over eight months to write this. However, I wanted to share my experience with others who have to make a difficult choice at a terrible time.
We live in Austin, and our sweet Judy died late on a Sunday night. Even a master planner as myself had not prepared for what I would need to do when she finally died. I knew my trusted vet offered crematory services but I did not want to leave her with anyone. So I took to Unilocal and google to find a place I could have her cremated and wait for the remains. Only one place in Austin offered the service and the times were inconvenient so I expanded the search and found Paws in Heaven. I feared the drive but it was not bad and it was a drive we had taken many times before.
We arrived and were greeted with respect and understanding of what we were going through. We decided to have a paw print made. They treated her with dignity and care throughout the process. We were asked if we wanted to accompany her to the crematorium and we did. The owner, I am sorry but I can not remember his name, allowed us to say goodbye and see her off as we wanted. We waited a short time and were respectfully presented with her cremains.
The location is in a quiet and peaceful area just on the edge of town, it was a fitting closure to a stressful and horrible time for us. We ordered a beautiful riverstone marker for her which Paws in Heaven delivered to our regular vet in Austin.
I cannot begin to express my gratitude to them for the service they offered. They are a family run business and are proud of their facilities and care they give to people. They should be as it was an experience that was made easier by their attention and dedication to their work. I am truly happy I chose them and highly recommend them.

Paws in Heaven did a wonderful job of preserving the memory of my beautiful cat of 12 years. They were respectful, sincere, and caring. Once I got her home, I felt at peace as I looked at her Beautiful Rainbow Bridge Urn. It has taken me over a year to write this review as the pain is still heavy on my heart, but they did a wonderful job of helping me with the closure. Thank you so much Paws in Heaven!

I took my Buddy to Paws in Heaven today. I was devastated by his death, and pretty upset. The people at Paws in Heaven were caring and sensitive and made a horrible day little less horrible.

Today, we took my recently departed cat Sky to Paws In Heaven Pet Funeral Home & Crematory and had her little body cremated and put into a nice wooden urn. I did the same in 2005 and 2006 with my cats Pumpkin and Sweetie, and I highly recommend their services to anyone whose animal companions have passed. They are the only crematory in the area (maybe in the state) that allows you to bring your beloved friend, say goodbye in a special chapel room (this a recent addition and a tremendous improvement over the previous chapel area, which was portion of a back room), and then take home your companion’s ashes the same day. You can take a clipping of fur while there. They provide scissors and a baggie, and there is even an option for a paw print. They have all kinds of urns to memorialize him or her, everything from a basic ceramic urn to some really nice wooden boxes with a place for a photo and even some nice statues that can be painted to look like your departed friend.
You can watch as much or as little of the cremation process as you’d like. While you wait, you can stroll the beautiful memorial gardens. It’s very a very peaceful place located in Canyon Lake. The owners and staff are very caring people who are knowledgeable about what they do. They gave Sky extra-​special attention and made certain that we were comfortable the whole time. I am thankful that they are just a short drive away from Austin. They helped to make this sad event a little more bearable.

My parents are big cremation fans. Their postmortem plans include being cremated, jarred in stylish urns, and displayed on either my brother or I’s mantels – there’s one good reason for probably never being able to afford a house. Needless to say, when my parents beloved 18-​year-​old dog, Terry, died last week, they thought it only right to give her the same treatment.
If you can believe it, Paws in Heaven is actually the second pet crematory that I’ve visited, having been to a large and well known pet cemetery and crematorium in Illinois when my parents’ first dog died. So, I have a bit of experience with these sorts of places. Life is interesting.
We all met at Paws in Heaven one afternoon last week to say goodbye to our friend Terry and were warmly greeted by the owner. Despite working with pets, this guy has major people skills. He knew how to make everyone feel at ease by finding common ground (we’re all from Illinois) and let us turn the tone dial of the conversation from sympathy to nostalgia to light humor – basically, great bedside manner.
The small grounds – basically an office and a room for doggy wakes – looked only A-​okay, however. The back room in which Terry was laid out for her canine wake was a bit of a mess. In my opinion, the attached back office could easily have been curtained off to maintain a more thoughtful and professional look. Same with the window on the door that looked directly onto the ovens. I can see this easily disturbing some folks. If they spent a little time and money to make the establishment look a little less mom-​and-​pop looking, Paws would be an easy 4 stars.
Btws, the «little generic poem,» as described by one unhappy Unilocal reviewer, was written by the owner’s wife. Although Paws in Heaven Pet Crematory may not please every person every time, clearly these people care a great deal about pets and the well being of their owners.

Sara, my son’s cat of 11 years died unexpectedly one day while he was at school. I didn’t know what to do? After searching out our options, he decided Paws in Heaven was the best choice. I was going to drive her to Canyon Lake myself, but he decided he wanted to go too. We decided to arrive when they opened the next morning. Tom greeted us, asked about Sara and spoke directly to Nick about his pet and his wishes.
Peggy and Tom both walked us to our car. Peggy noticed how upset Nick was, gave him a hug, and was so sweet to him. The next day she called to to let us know that we could now pick Sara up and bring her home. She also thought that Nick would like some fur clippings and included that with her remains. Nick had picked out a white urn. I was concerned as to how I was going to keep it from spilling in the car. No worries, the urn was packaged in a box and was easy to transport home. Included in this box was the sweetest hand-​written note from Peggy to Nick. If you only knew how much this meant to him.
It’s sad to read the negative comments about Paws in Heaven as they were the most kind, caring people. I work in the medical field and haven’t seen this kind of compassion in a long time. They truly care about families and their pets.

When our sweet cat died we called around to find a place we could have him cremated and his remains returned. The estimates ranged from $ 175 — $ 250 for a small cat. We were happy to find Paws In Heaven. They were very professional, kind and the remains were return in a nice package/​urn for less than $ 100. You have to drive a bit, but we felt it was worth it.

Last month I lost my beloved dog Shatzie which is a German word that means «Sweetheart.» That explains my Akita dog and losing her was difficult to say the least. But she is running like a young pup now in heaven and the fine folks at Paws in Heaven sent her to me in an Urn with the kindest words written. I found it so consoling and can’t speak highly enough about the work they do. The package that she came back to me in was packed very professionally and nothing was broken. I had heard horror stories in the past from people that went other places. I highly reccommend Paws in Heaven and thank them from the bottom of my heart!