OTT Plumbing Co Inc

Best plumber ever. I have had 3 plumbing company’s out to our house to install a drain and faucet for a claw foot tub. Finally Ott Plumbing got it installed and working. They were on time professional they were just awesome!

Short: Highly recommend Ott plumbing. Plumbers Juan and Neddie were courteous, fair and did an excellent job despite the old plumbing (1930s house). Also great support from dispatching/​admin staff.
Longer version:
An elderly friend of the family was having issues with her toilet. After spending a Saturday trying to fix it, I realized the leak was getting worse and had to shut the water off and looked for an emergency/​24 hr plumber to come in. We got a hold of A-​1 first thing Sunday morning, who said they couldn’t do Sunday (despite advertising ²⁴⁄₇ service) but that they’d be with us first thing Monday at 0830. Monday morning 0830 comes around, no plumbers. I eventually call and the dispatcher didn’t have us on schedule but said they’d be with us that morning but couldn’t give a time. After calling back after a few hours, the dispatcher informs me they can’t come until late afternoon. At this point we’re frustrated with the lack of communication and can’t risk them not coming, so we begin to call around for other plumbers.
My parents were able to reach Ott, who said they could come to Seguin that afternoon. The dispatcher maintained contact and updated both my mother by cell and myself who was at the home. They provided an ETA for the plumbers, as well as called us when they were leaving NB.
Juan and Neddie arrived that afternoon and were able to fix the leak despite the non-​standard water supply line. House was built in the 1930s and has a non-​standard shut off valve which is partially held with cement. They managed to rig up a supply line between the old shut off valve and the toilet pump and the pricing was incredibly fair for the amount of time they spent. This was greatly appreciated since having to break the concrete and replace the shut off valve and piping would have been far pricier than our friend could afford, and would have forced her to leave her home during the process.
Overall, we were incredibly happy with the service and highly recommend Juan and Neddie with Ott plumbing.