I bought a trailer from Trailer Plus about four years ago and recently moved out of state. After not needing the trailer after my latest move I sold the trailer to someone in my current state. For whatever reason my new state needed my original bill of sale for the new person to register it. I called trailer plus asking if there was any way they would still have the paper work. Without sounding anything other then pleased to help they quickly sent me the paperwork that the new owner needed. To me, it means a lot when someone does something for you that they do not have to. On top of that they did it seeming to be happy to help me out.