Dunkin’ Donuts

I had to write this review because I’ve been pretty impressed with this location. I was never a big Dunkin Donuts fan (before moving to a home nearby), but time after time, this location has exceeded my expectations. The building is always clean and bright, and there are some exceptionally friendly folks on staff. Coffee and donuts have always been delicious as well.

Great donuts and coffee, of course, but the staff make this location special. Exemplary customer service, every time!

#itsdunkintime after over a dozen visits with receiving the wrong orders and service from inadequately trained staff, I FINALLY received exceptional service from E-​rich! Yes, that’s what his name tag said. Eric with an «H». He was professional, speedy, and genuinely upbeat.
I was hesitant to order the hot chocolate because our last experience tasted disgusting. We actually threw it away after two sips.
Tonight was spot on! My mom had been craving hot chocolate so I stopped in to pick us both up a cup so I could surprise her.
I would give it an 8 out of 10 for to go hot chocolate.
Perfect on a frigid night.
Thank you #E-​rich for the best customer service! #dunkindonuts #DDPERKS #DDHotChoc #mydunkin

I love that coffee with cream and sugar always tastes just right!

I loved the convenience of location and quick service. Food is consistent and tasty. The drive thru staff is, for the most part, pretty good.

I’ve been visiting this Dunkin Donuts for about four years. The employees are very friendly and the prices are the same as any Dunkin Donuts. This location is good for hot beverages, but their iced versions are lacking. I’m pretty sure they pour coffee in a pitcher with ice and leave it in a refrigerator. By the time they serve it the beverage is so watered down you can’t tell if its coffee or iced tea. Unless, of course, you also ordered an iced tea which tastes like whatever sweetener you ordered plus water. I don’t have any complaints with their food, except that they run out of sprinkled donuts by noon almost everyday.
If you are passing through New Bern and looking for a hot beverage or a donut, this place is good. If you are looking for an iced coffee or tea, you are better off crossing the bridge into downtown and going to a local coffee shop.