Enterprise Rent-A-Car

Our just completed experience with the Ashley Blvd Enterprise location began and ended like our first rental with them — we left satisfied that we had dealt with a professional organization. Since my husband and I have rented cars for work and pleasure in more than 25 states and at least as many countries, we know something about renting cars. This last time we came back with small damage to the car. Instead of making us sit and wait until every auto at the location had been rented and then treating us like bad children, Johnathan immediately began to lead us through the claim process — explaining our side and his — as efficiently as possible. Johnathan has always impressed us as an exception to a bad rule at car rental franchises — he has skills. We’ve observed him mentoring his staff (kindly,) immediately suggesting solutions for unusual rental situations, exhibiting a pleasant yet business like demeanor — and most importantly — he makes things happen. So even though I’m not happy about a claim, I have the expectation that the Ashley Blvd/​Johnathan Smart part of it will be executed with precision. So 5 Stars for the Ashley Blvd. location — and only that location.

The folks at Enterprise couldn’t be more helpful in picking me up and dropping me off. It made my trip seamless.

This was the most horrible experience I’ve ever had renting a vehicle, and I rent them quite often for business. I rented a truck for a specific purpose and was quoted a price of $ 317 and then was charged $ 507 on my credit card.
I called numerous times to resolve the issue and was told that someone named Shauna would return my call… but she never did.
So, I ended up paying $ 190 extra for no reason… and without any explanation.
HERTZ from now on!!!