The Gramercy New Albany

I moved in December 2015. The experience was easy and quick. Kristina was the office person who helped me. She is always helpful and the rest of the office staff is always quick to respond if I have a question or need something taken care of.
I can’t hear my neighbors on either side. I would agree about the poor snow removal, but I leave early in the morning. I would suggest the snow removal be done earlier. The utilities are expensive, not sure why. I’m the only person and my bill is over $ 120/​month.
I would recommend living here and have enjoyed it thus far!

We have been here about a year and a half and couldn’t enjoy it more. I’m pretty surprised by the negative reviews posted up here! In our experience the staff is exceedingly helpful and nice. Always there to help you with your printer questions or give out car wash tokens etc. The layout is pretty neat, kinda like other apartments the neighborhood is outstanding and safe. We enjoy the pool as often as possible and partake in the really neat community garden. The construction of the apartment is pretty good… maybe not the level i would use in my home but not bad as far as apartments go.
There are dog poop issues but management is sending out emails constantly to remind people of the rules. The snow removal was rough last year hopefully they will do better this year. The gym doesn’t get great cell phone service and neither does our apartment.
Overall we’ve had a great year or so here and are heartbroken to leave. It’s really top of the line service and quality for what you’re paying and I have never lived in a better community.

They are the worst people to do business with.
I’m updating this review as I have to mention about the frustration of getting an internet service when we just moved in back in early October last year. We were promised there would be high speed internet but it was all a lie.
Unfortunately if you live in the Gramercy you HAVE TO sign up with AT&T period. We were given a contact number but the number was never contactable. My husband and I personally left voicemails but nobody ever got back to us. When we finally spoke to Gramercy they said they would give me a different contact person b/​c apparently the one they gave me did not work to service Gramercy area anymore. That itself took them 2 weeks to explain what was going on. So pretty much we lived there w/​o phone/​TV/​internet service for 2 weeks. Then when we finally got in touch with another AT&T guy, we were told there wasn’t any service available yet for Gramercy. We had to wait for another 2 weeks until they managed to get the service running in the Gramercy neighborhood. Can you imagine living w/​o phone/​internet service for a month?
What’s with that high speed internet they promised us? Liar!
We signed a-​6month-​lease with them and from the beginning we spoke to one of their ambassadors, Joy that we will only be living in the apartment no more than 6 months. It was a temporary place to live in before we decided to buy our own home. Since the lease started on October 4, my understanding, it will end on April 4. The lease was never fully explained to us at all.
One morning my husband actually called them for like 12 times but nobody answered the call. He left voicemail telling our intention to move out but then 3 weeks later when I finally got to talk to Joy we were told we had to pay the rent all the way till May b/​c of their 60 days notice policy. So my advice to those of you who are thinking of moving out, you better tell them way ahead of time b/​c these people here will rip you off till your last penny.
I tried explaining to them that when you’re buying a home you can’t predict when you’re gonna get one and if everything will run smooth until closing date. Knowing our lease was ending in April we started looking in February. And we were lucky we found one we liked. But of course Gramercy didn’t give a crap or whatsoever they just want your money regardless.
I was so upset with the attitude they gave us we left the apartment by end of March and the apartment had been empty ever since. I turned the keys in mid April and ta-​da. I still have to be responsible for 4÷5−5÷5 gas and electricity bill which is about $ 62. Seriously?! That apartment has been empty for almost 2 months. And if there wasn’t any activity how could the charges be so high?
So basically we paid our rent for March and April even though we moved out by the end of March and also paid the pro-​rated May rent and turned the keys in mid April but we still have to pay gas&electricity bill even after we turned in the keys? We were under the impression once we turned the keys in we’re not responsible for anymore bills but hey, Gramercy doesn’t give a crap. They ripped us off.
I called the office and of course the only explanation they gave was we signed a lease and regardless we had to pay for it. Anyone who reads this will question how can an empty apartment with ZERO activities incurred $ 62 in gas and electricity bill. I don’t have to explain more you guys can figure it out.
It was a waste of my time talking to people who don’t care about anything but to get every single penny they can out of you.
To those people who are looking for apartment, beware with what’s written in your lease agreement and I would advice you to steer clear from the Gramercy.

Being a good tenant, If your expectation of a management firm is that you’ll get your security deposit back, forget it with these folks. We are some of the most recent tenants to terminate our lease in what seems to be a mass exodus. There are currently 19+ available units there, with many empties that have sat that way for many months.
Because we were sold on the sustainability aspect, we were really shocked at our $ 500 per month heating bills. The places aren’t well built, with shoddy carpets that wore out quickly, lack of insulation, cracks in the garage floor from settling and exposed nails. In the end, you’ll be «charged» to replace carpet or something else and most insultingly, sent a bill. We requested a walk-​through, but were denied it.
Other issues: they don’t plow well during the winter, my husband slipped and hit his head one night after work as he crossed the parking lot. The trash piles up on the weekends as no one bothers to compact it – during the summer the smell is not so nice. And the amenities you’d like to use, like the pool? The pool is filled with partiers, overt drinking, spilling their beer into the water, playing loud music with obscenities and taking over the pool area all summer long as they let their friends in, en mass.
There will be weird, out of the blue «inspections.» I was home for one while two guys walked around my unit and talked about how stupid the design was – although they may have used the word «goofy.» And let’s not forget about the dog poop that is EVERYWHERE. There was no where that I could let my child play without fear of stepping in crap. Notice there have been no positive reviews in a year. For a company that espouses values, they do not exemplify high treatment of their customers. They should plan fewer fund raisers for dogs, and put a little more money into the carpets. We lived there for 16 months. From other forums, I see that others have received this unfair «wear and tear» charge, which in the state of Ohio is actually illegal. Landlords can retain security deposits for: Pet urine stains, holes in carpet, cigarette burnes, etc.

Been here for about 8 months. Very quiet and the grounds are well maintained. Love the pool and the fact that you can get a garden plot to grow your own organics. Leasing office is attentive and overall happy with the decision to live here.

So I have now lived here for over 6 months and it has been great. I work in Easton and it is under 15 minutes from here via the freeway — very convenient. Also when I feel like meeting friends Downtown, it is usually only 30 minutes in regular traffic.
My work is insanely busy, so I haven’t had time to take part in the community events, like the garden and workout classes, but knowing they are available is nice.
I have a Barrymore — it has 2 bedrooms/​2 full baths and a loft for my office. It is very quiet here and the neighbors are all very respectful of each others space and the over all cleanliness of the community.
The pool area is really cute and now that the snow is gone, everyone spends a lot of time sunning out there. There is plenty of seating. The gym is well equipped too and you can use the conference room and clubhouse for meetings and parties too, I hear.
OH, I wanted to mention that one day I was home from work sick and tweeted about it — checking in here — a while later one of the ambassadors showed up with a care package for me with soup and cough drops and stuff. That was really impressive.
I would recommend living here to anyone looking for something stylish, comfortable, clean, well appointed and close enough to everything to be convenient.
They also have great pet polices, i have cats, but i notice that many people have dogs here as well.
I also love that I can pay my rent online and put in requests online for maintenance.