Summit Transport Group

My experience with Summit started out very positive. As a new car shipper, I was very apprehensive about the process, & was on a tight budget. Summit (Ray) was one of the first companies to call, gave me a relatively cheap quote, & seemed quite professional. I was excited, but wanted to do more research. I read that unusually lowball price quotes are usually unrealistic. This quote wasn’t super low, so I figured it might be a legit option. I sent an email with a long list of questions addressing all of my apprehensions. Ray called back & quelled every issue. It all sounded very good. He gave me his cell phone number & gave guarantees that he’s a good Christian man just trying to feed his family.
He then told me he needed my banking info to fill out the contract for me to sign. I ignorantly gave him my information & he sent me the contract to sign.
Before I signed it, I did some more research though. I checked out their BBB review (not BBB accredited), & I checked out Unilocal reviews, Transport Reviews, etc, & the majority of them were negative & claimed this was not a reliable or professional company. Many claimed fraud. I was feeling less & less confident in this company. I decided not to sign the contract or agree to the service.
Before calling Ray back, I decided to check my bank account. Unfortunately, the deposit money had already been withdrawn from my bank! Which was completely inappropriate, not only since I hadn’t signed the contract or agreed to the service, but also since a driver was not secured to my route. I immediately called Ray and insisted a refund be issued. He apologized, & told me that many times they withdraw the money immediately. He then promised a refund in 7 – 9 business days. (It’s mad crazy that it takes 7 – 9 days to get the money back but it took them 7 – 9 seconds to withdraw it smh).
I waited, & ended up going with another company (Montway– I was very pleased with them). After a few days, I sent an email to Ray, attempting to get a written confirmation that my refund request was being processed. He never responded. I waited a few more days & called him. He didn’t answer. After about 2 weeks I called the company & spoke to someone else, saying that I had been given a quote & wanted to check on the status of it. Another person in the office told me that my account was still active, & that a driver would be coming. I asked him who the driver was, & he said there’s about 3 – 4 drivers that are looking at picking up my car. Red flags on top of red flags! I told him I had requested for my pick-​up not to be scheduled, & for me to get a refund. He told me that it’s still in the system & someone will be coming in the next few days. He couldn’t give me a name (which is a big red flag), & he didn’t see anything about a refund.
The next day I called Ray & asked him about why I still hadn’t gotten a refund, & why someone else in the office thinks my order is still active. He just sounded confused & couldn’t explain anything. He said he’d contact the financial department to ensure things were cancelled & the refund was being processed. Again, I sent an email to get written confirmation of this impending refund.
It’s been almost a month & I am still fighting & waiting for this damn refund from this unreliable, unprofessional, & uncommunicative company. I’m annoyed & frustrated & I would NOT suggest this company to anyone. Don’t be fooled by the lowball quote, or the initial friendliness & open communication. I promise all of that stops once they get your check.

DO NOT DO BUSINESS WITH THIS COMPANY!!!
They are a broker and don’t actually do any shipping. They post your information on a board which you could just do yourself. They take their fee and don’t do anything. They will lie to you and tell you they have drivers, but the minute they get their money, they just give you the run around.
My husband and I are in the process of moving and we decided to sell one of our cars. We needed it shipped before January 19. The broker told us that they had a driver that would come pick it up on the morning of January 13. When we could finally get a hold of the shipping company that this broker had actually set us up with, we were told that a driver wouldn’t be getting to us until either the night of January 13 at 10 P.M. or 11 P.M., or the morning of January 14. Not to mention it took about 5 times to even get this information since the girl who answered the phone could barely speak decent English.

Complete cheating company. They take money so quickly and never returns your phone calls after that.

These guys are a joke. They will get you in by their prices but don’t be fooled they never showed on my pick up date I called and left messages but got nothing back finally (8 days later) I sent an email wanting my deposit back or would take legal actions, Tony finally returned my call and said he could have someone there Friday. Well Saturday the driver shows up (12 days after original pick up date) driving a regular truck pulling a trailer but whatever takes my vehicle and said it will be in GA Monday. Well Monday comes and he is on time to deliver but now it’s $ 700 cash only (??) And I told him that’s not what my order receipt said and he said well thats the price if you don’t pay it we will impound it and it’s gonna cost more than $ 700. So we paid it (made sure we got a receipt for proof) but we will be contacting a lawyer, I don’t care how much it costs me, it’s the the fact of the matter that they are horrible people and do bad business. DON’T USE THIS TRANSPORT BUSINESS.

Do NOT use
Brian was great until it came to payment. I was made to pay more than what I was told, upon delivery of my vehicle. All of a sudden they won’t respond to emails or calls.